Monitoring - A fix has been implemented and we are monitoring the results.
Mar 10, 2026 - 16:51 GMT
Identified - The issue has been identified and a fix is being implemented.
Mar 10, 2026 - 10:29 GMT
Investigating - We are currently aware of an ongoing network incident affecting the following areas:
Penselwood Gasper Compton Castle And surround areas.
Wessex Internet engineers are currently investigating the cause of this issue and will provide an update as soon as further information becomes available.
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
Mar 10, 2026 - 06:37 GMT
We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.
The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.
Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.
Emergency planned maintenance will be taking place on the Wessex Internet network on 16/04/26 between the hours of 23:00 and 06:00 on 17/04/26 in the following locations:
Yarlington Redlynch South Cadbury Marston Magna Higher Holton Stowell Charlton Adam Mudford Wyke Champflower Yeovil Marsh Compton Abbas Airfield Bonham Gasper Coneygore Penselwood Cucklington Langham Lane Buckhorn Weston Stalbridge Milton on Stour Bayford Eccliffe & surrounding areas.
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause. Posted on
Mar 13, 2026 - 12:40 GMT
Essential Maintenance will be taking place on the Wessex Internet network on 12/03/26 between the hours of 23:00 and 06:00 on 13/03/26 in the following locations:
Chilmark Bulbarrow Fifehead Lydlinch Delcombe Tarrant Hinton Business Park Long Crichel Bonham & surrounding areas.
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause. Posted on
Feb 25, 2026 - 11:32 GMT
Essential maintenance on our core infrastructure will be taking place on the Wessex Internet network on the night of the 26/03/2026 between the hours of 23:00 and 06:00 the following morning
The following areas will be affected:
Isle Brewers Gasper Penselwood Stourton Redlynch Haydon Mudford Yeovil Marsh Wyke Champflower Higher Holton Marston Magna Woodstock Haydon Limington Ditcheat Stalbridge Somerton Yarlington Alford South Barrow Elliscombe South Cadbury Coneygore Charlton Adam Stowell Poyntington & surrounding areas.
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause. Posted on
Mar 03, 2026 - 08:22 GMT
Essential maintenance will be taking place on the Wessex Internet network on the night of the 26/03/2024 between the hours of 23:00 and 06:00 in the follow locations:
Child Okeford Hinton St Mary East Orchard & Surrounding areas
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause. Posted on
Mar 11, 2026 - 15:27 GMT
Essential maintained will be taking place on the Wessex Internet network on 01/04/2026 - 02/04/2026 between the hours of 23:00 - 06:00 During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause. Posted on
Mar 11, 2026 - 15:57 GMT
ESSENTIAL CORE MAINTENANCE will be taking place on the Wessex Internet Core network on Thursday 9th April.
We will be carrying out scheduled maintenance to improve network reliability. During this window, customers may experience reduced performance or intermittent latency, but services are expected to remain online throughout. We will minimise any impact where possible.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause. Posted on
Mar 12, 2026 - 16:37 GMT
Resolved -
This incident has been resolved.
Mar 13, 16:08 GMT
Update -
The DNO power outage resolution time has been extended several times and is now estimated to be resolved by 16:00 on 13/03/2026.
We will continue to closely monitor the cabinet throughout this period and will do everything possible to keep it operational until grid power is restored.
However, due to the prolonged loss of DNO supply, there is a possibility that the cabinet may lose power despite our efforts. Should this occur, services connected to the Lasham cabinet may experience interruption or a complete loss of service.
We will provide further updates as the situation progresses.
Mar 13, 02:08 GMT
Identified -
We are currently aware of an ongoing DNO power issue affecting the LASHAM area and surrounding locations.
Due to the scale of this outage, an engineer has been dispatched to recharge the cabinet battery to help maintain service stability.
Please be advised that if DNO grid power is not restored by mid-morning tomorrow, services connected to the Lasham cabinet may begin to experience degradation or interruption.
We will continue to monitor the situation closely and provide updates as more information becomes available.
Mar 12, 22:05 GMT
Completed -
The scheduled maintenance has been completed.
Mar 13, 06:01 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 23:00 GMT
Scheduled -
Essential Maintenance will be taking place on the Wessex Internet network on 12/03/26 between the hours of 23:00 and 06:00 on 13/03/26 in the following locations:
Higher Holton Marston Magna Mudford Yeovil Marsh Charlton Adam Stowell South Cadbury & surrounding areas.
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
Feb 26, 11:52 GMT
Completed -
The scheduled maintenance has been completed.
Mar 13, 06:01 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 23:00 GMT
Scheduled -
Essential Maintenance will be taking place on the Wessex Internet network on 12/03/26 between the hours of 23:00 and 06:00 on 13/03/26 in the following locations:
Milton on Stour Middlemarsh Ryme Intrinseca South Cadbury Winterborne Muston & surrounding areas.
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
Feb 25, 10:20 GMT
Completed -
The scheduled maintenance has been completed.
Mar 13, 06:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 23:01 GMT
Scheduled -
ESSENTIAL MAINTENANCE will be taking place on the Wessex Internet network on Thursday 19th March between the hours of 23:00 till 06:00 the following morning in:
Buckhorn Weston Charlton Adam Chilmark Eccliffe Tollard Royal Holton Haydon Lulworth
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
Mar 5, 15:50 GMT
Completed -
The scheduled maintenance has been completed.
Mar 6, 06:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 23:00 GMT
Scheduled -
ESSENTIAL CORE MAINTENANCE will be taking place on the Wessex Internet network on Thursday 5th of March between the hours of 23:00 to 06:00.
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
Feb 23, 10:34 GMT
Completed -
The scheduled maintenance has been completed.
Feb 27, 06:01 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 23:00 GMT
Scheduled -
Essential Maintenance will be taking place on the Wessex Internet network on 26/02/26 between the hours of 23:00 and 06:00 on 27/02/26 in the following locations:
Iwerne Courtney Fifehead Hinton St Mary Lydlinch Margaret Marsh Chaldon Herring & surrounding areas.
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
Feb 3, 08:45 GMT
Completed -
The scheduled maintenance has been completed.
Feb 27, 06:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 23:01 GMT
Scheduled -
Essential Maintenance will be taking place on the Wessex Internet network on 26/2/26 between the hours of 23:00 and 06:00 on 27/2/26 in the following locations:
Chilmark Fonthill Sedgehill Bourton Codford Berwick St James Chilmark Swallowcliffe Netherhampton Longbridge Deverill Ashley Wood Berwick St John Donhead St Andrew Knoyle Down Corton West Knoyle East Hatch West Hatch East Knoyle Semley
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
Jan 26, 13:05 GMT