Monitoring - The fault on the network has now been resolved and service has been restored.
Our engineers will continue to monitor the network to ensure all services are stable.
Any remaining issues should be considered unrelated and reported in the usual manner.
We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Jun 17, 2026 - 16:22 BST
Update - Engineers have identified a FIBRE BREAK in Hinton, Caused by a third party and are currently working to resolve the issue.
We have identified the cause of this incident to be from an unnotified planned works by a 3rd party. We are currently working with this provider to restore services as quickly as possible.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Jun 17, 2026 - 15:53 BST
Identified - The issue has been identified and a fix is being implemented.
Jun 17, 2026 - 13:25 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:
Bistern (BH24) Holdle (SO41) Holmsley (BH24) High Lea (BH21) And surrounding areas.
Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
Jun 17, 2026 - 12:02 BST
We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.
The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.
Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.
ESSENTIAL MAINTENANCE will be taking place on the Wessex Internet network on Thursday 18th June between the hours of 23:00 and 06:00 the following morning.
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause. Posted on
Jun 05, 2026 - 12:26 BST
ESSENTIAL MAINTENANCE will be carried out on the Wessex Internet network on 25th June, between 23:00 and 06:00 the following morning, in and around the following locations:
Completed -
The scheduled maintenance has been completed.
Jun 12, 06:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 23:00 BST
Scheduled -
EMERGENCY MAINTENANCE will be taking place on the Wessex Internet network on 11th June 2026 between the hours of 23:00 and 06:00 the following morning
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
Jun 4, 10:02 BST
Completed -
The scheduled maintenance has been completed.
Jun 5, 06:01 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 23:00 BST
Scheduled -
Essential Maintenance will be taking place on the Wessex Internet network on 04/06/26 between the hours of 23:00 and 06:00 in the following locations:
Berwick St John Chilmark Donhead St Andrew Ashley Wood Corton West Knoyle Hatch East Knoyle Semley Fonthill Knoyle Down Stop Street Codford Sedgehill Bourton Swallowcliffe
& surrounding areas.
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
May 27, 11:23 BST
Completed -
The scheduled maintenance has been completed.
Jun 5, 06:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 23:00 BST
Scheduled -
Essential maintenance will be taking place on the Wessex Internet network on 4/6/2026 between the hours of 23:00 to 06:00 on 5/6/2026 in Winterborne Whitechurch, Shaftesbury, Blandford, Bridmore & surrounding areas.
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
May 12, 10:27 BST