Identified - Engineers have identified a fibre break in Haselbury Plucknett, caused by a third party and are currently working to resolve the issue.
We have identified the cause of this incident to be from an unnotified planned works by a 3rd party. We are currently working with this provider to restore services as quickly as possible.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Aug 21, 2026 - 14:53 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:
Haselbury Plucknett and surrounding areas
Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
Aug 21, 2026 - 13:02 BST
Update - Following our initial investigation into a fire near one of our sites, our engineers have attended the location to assess the damage.
We are currently working on a plan to restore as many services as quickly as possible. Emergency services remain on site and have not yet declared the area safe, which means we are currently unable to assess the full extent of the damage. As a result, we are unable to provide an estimated repair time at this stage.
In the meantime, we are doing everything we can to minimise the impact on customers. This includes exploring alternative network routes and planning the necessary work required to restore affected services as quickly as possible.
We understand the disruption this outage is causing and appreciate your patience while we prioritise restoration efforts. We will provide further updates as soon as more information becomes available.
Aug 21, 2026 - 11:20 BST
Identified - We are currently investigating a service outage affecting some customers in the area.
Our initial investigations have identified that a nearby fire has caused damage to network infrastructure, including fibre cables that provide connectivity to local services. As a result, some customers may be experiencing a loss of broadband, phone, or other network services.
The emergency services have made the area safe; however, due to the extent of the damage, access to some parts of the network is currently restricted while assessments are carried out. Our engineers are working to determine the full impact and identify the quickest and safest route to restoration.
We understand the inconvenience this outage is causing and sincerely apologise for the disruption. We are prioritising affected customers and will provide further updates as soon as more information becomes available.
Aug 21, 2026 - 05:08 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:
Piddletrenthide and surrounding areas.
Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
Aug 21, 2026 - 01:29 BST
Update - Following our initial investigation into a fire near one of our sites, our engineers have attended the location to assess the damage.
We are currently working on a plan to restore as many services as quickly as possible. Emergency services remain on site and have not yet declared the area safe, which means we are currently unable to assess the full extent of the damage. As a result, we are unable to provide an estimated repair time at this stage.
In the meantime, we are doing everything we can to minimise the impact on customers. This includes exploring alternative network routes and planning the necessary work required to restore affected services as quickly as possible.
We understand the disruption this outage is causing and appreciate your patience while we prioritise restoration efforts. We will provide further updates as soon as more information becomes available.
Aug 21, 2026 - 11:20 BST
Identified - We are currently investigating a service outage affecting some customers in the area.
Our initial investigations have identified that a nearby fire has caused damage to network infrastructure, including fibre cables that provide connectivity to local services. As a result, some customers may be experiencing a loss of broadband, phone, or other network services.
The emergency services have made the area safe; however, due to the extent of the damage, access to some parts of the network is currently restricted while assessments are carried out. Our engineers are working to determine the full impact and identify the quickest and safest route to restoration.
We understand the inconvenience this outage is causing and sincerely apologise for the disruption. We are prioritising affected customers and will provide further updates as soon as more information becomes available.
Aug 21, 2026 - 05:08 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:
Middlemarsh and surrounding areas.
Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
Aug 21, 2026 - 01:32 BST
Update - Following our initial investigation into a fire near one of our sites, our engineers have attended the location to assess the damage.
We are currently working on a plan to restore as many services as quickly as possible. Emergency services remain on site and have not yet declared the area safe, which means we are currently unable to assess the full extent of the damage. As a result, we are unable to provide an estimated repair time at this stage.
In the meantime, we are doing everything we can to minimise the impact on customers. This includes exploring alternative network routes and planning the necessary work required to restore affected services as quickly as possible.
We understand the disruption this outage is causing and appreciate your patience while we prioritise restoration efforts. We will provide further updates as soon as more information becomes available.
Aug 21, 2026 - 11:20 BST
Identified - We are currently investigating a service outage affecting some customers in the area.
Our initial investigations have identified that a nearby fire has caused damage to network infrastructure, including fibre cables that provide connectivity to local services. As a result, some customers may be experiencing a loss of broadband, phone, or other network services.
The emergency services have made the area safe; however, due to the extent of the damage, access to some parts of the network is currently restricted while assessments are carried out. Our engineers are working to determine the full impact and identify the quickest and safest route to restoration.
We understand the inconvenience this outage is causing and sincerely apologise for the disruption. We are prioritising affected customers and will provide further updates as soon as more information becomes available.
Aug 21, 2026 - 05:09 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:
Sharnhill Green and surrounding areas
Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
Aug 21, 2026 - 00:38 BST
Update - Following our initial investigation into a fire near one of our sites, our engineers have attended the location to assess the damage.
We are currently working on a plan to restore as many services as quickly as possible. Emergency services remain on site and have not yet declared the area safe, which means we are currently unable to assess the full extent of the damage. As a result, we are unable to provide an estimated repair time at this stage.
In the meantime, we are doing everything we can to minimise the impact on customers. This includes exploring alternative network routes and planning the necessary work required to restore affected services as quickly as possible.
We understand the disruption this outage is causing and appreciate your patience while we prioritise restoration efforts. We will provide further updates as soon as more information becomes available.
Aug 21, 2026 - 11:20 BST
Identified - We are currently investigating a service outage affecting some customers in the area.
Our initial investigations have identified that a nearby fire has caused damage to network infrastructure, including fibre cables that provide connectivity to local services. As a result, some customers may be experiencing a loss of broadband, phone, or other network services.
The emergency services have made the area safe; however, due to the extent of the damage, access to some parts of the network is currently restricted while assessments are carried out. Our engineers are working to determine the full impact and identify the quickest and safest route to restoration.
We understand the inconvenience this outage is causing and sincerely apologise for the disruption. We are prioritising affected customers and will provide further updates as soon as more information becomes available.
Aug 21, 2026 - 09:02 BST
We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.
The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.
Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.
Completed -
The scheduled maintenance has been completed.
Aug 21, 06:01 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 23:00 BST
Scheduled -
Emergency maintenance will be taking place on the Wessex Internet network on the 20/08/2026 between the hours of 23:00 and 06:00 on the 21/08/2026 in South Cadbury and Surrounding areas
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
Aug 11, 10:37 BST
Completed -
The scheduled maintenance has been completed.
Aug 21, 06:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 23:00 BST
Scheduled -
ESSENTIAL maintenance will be taking place on the Wessex Internet network on Thursday 20th August between the hours of 23:00 and 06:00 the following morning in: STOWELL (DT9)
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
Jul 27, 12:22 BST
Resolved -
The fault on the network has now been resolved and service has been restored.
Our engineers will continue to monitor the network to ensure all services are stable.
Any remaining issues should be considered unrelated and reported in the usual manner.
We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Aug 21, 00:49 BST
Identified -
Engineers have identified a fibre break in Breamore, caused by a third party and are currently working to resolve the issue.
We have identified the cause of this incident to be from an unnotified planned works by a 3rd party. We are currently working with this provider to restore services as quickly as possible.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Aug 20, 12:26 BST
Update -
We are continuing to investigate this issue.
Aug 20, 09:19 BST
Investigating -
We are currently aware of an ongoing network incident affecting the following areas:
Breamore and surrounding areas
Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
Aug 20, 09:09 BST
Completed -
The scheduled maintenance has been completed.
Aug 19, 19:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 07:00 BST
Scheduled -
EMERGENCY MAINTENANCE will be taking place on the Wessex Internet Core network on Wednesday 19th August 2026 between the hours of 07:00 and 19:00.
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
Aug 14, 14:41 BST
Completed -
The scheduled maintenance has been completed.
Aug 7, 06:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 23:00 BST
Scheduled -
Essential Maintenance will be taking place on the Wessex Internet network on 06/08/26 between the hours of 23:00 and 06:00 on 07/08/26 in the following locations:
Middlemarsh Lyon's Head Lyon's Hill
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
Jul 23, 12:03 BST