Wessex Internet Network Status

All Systems Operational

About This Site

We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.

The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.

Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.

Uptime over the past 90 days. View historical uptime.
Broadband Services Operational
Fixed-wireless Services Operational
Fibre to the Premise Services Operational
Business Ethernet Services Operational
London Core Network Operational
90 days ago
100.0 % uptime
Today
Internet Transit Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs Operational
90 days ago
100.0 % uptime
Today
Data Centres Operational
90 days ago
100.0 % uptime
Today
Telehouse North Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) Operational
90 days ago
100.0 % uptime
Today
Core Network Services Operational
DNS01 Server Operational
DNS02 Server Operational
RADIUS01 Server Operational
RADIUS02 Server Operational
SMTP Relay Operational
UniFi Wi-Fi Management Server Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments Operational
Direct Debit Payments Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

00329193: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Berwick St James, Fonthill May 21, 2026 23:00 - May 22, 2026 06:00 BST

Essential Maintenance will be taking place on the Wessex Internet network on 21/05/26 between the hours of 23:00 and 06:00 on 22/05/26 in the following locations:

Berwick St James
Fonthill Bishop
& surrounding areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Apr 28, 2026 - 10:20 BST

00330816: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Bisterne and surrounding areas May 21, 2026 23:00 - May 22, 2026 06:00 BST

Essential maintenance will be taking place on the Wessex Internet network on 21/05/2026 between the hours of 23:00 and 06:00 the following morning in Bisterne and surrounding areas

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on May 07, 2026 - 11:01 BST
May 11, 2026
00331120: NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - High Lea
Resolved - This incident has been resolved.
May 11, 08:09 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
May 8, 09:06 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

High Lea and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
May 8, 07:08 BST
00331328: NETWORK INCIDENT AFFECTING VOICE/DATA SERVICES - Berwick St James, Codford & surrounding areas
Resolved - This incident has been resolved.
May 11, 08:08 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
May 8, 20:18 BST
Identified - Engineers have identified a fibre break and are currently working to resolve the issue.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
May 8, 17:16 BST
Update - Engineers are now on site and are working to resolve the issue as quickly as possible and are working with our networking team to restore service.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.
May 8, 16:48 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Berwick St James
Codford
& surrounding areas.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
May 8, 16:12 BST
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
00324413: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Gutch Common
Completed - The scheduled maintenance has been completed.
May 8, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 23:00 BST
Scheduled - Essential Planned Maintenance will be taking place on the Wessex Internet network on 07/05/26 between the hours of 23:00 and 06:00 on 07/05/26 in the following locations:

Gutch Common & surrounding areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Apr 13, 12:42 BST
May 7, 2026
00329431: EMERGENCY MAINTENANCE AFFECTING VOICE/DATA SERVICES - Durweston, Lydlinch, Lulworth
Completed - The scheduled maintenance has been completed.
May 7, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 23:00 BST
Scheduled - Emergency Maintenance will be taking place on the Wessex Internet network on 06/05/26 between the hours of 23:00 and 06:00 on 07/05/26 in the following locations:

Durweston
Lydlinch
Lulworth

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Apr 29, 10:29 BST
May 6, 2026
00330322: NETWORK INCIDENT AFFECTING VOICE/DATA SERVICES - Hordle
Resolved - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
May 6, 12:20 BST
Identified - Further issues have been identified and an engineer is continuing to work on the issue.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.
May 5, 13:29 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
May 5, 12:47 BST
Update - Engineers are now on site and are working to resolve the issue as quickly as possible and are working with our networking team to restore service.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.
May 5, 09:04 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Hordle & surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
May 5, 08:04 BST
May 5, 2026
CASE NUMBER: NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - Wayford
Resolved - This incident has been resolved.
May 5, 08:03 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
May 3, 06:13 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Wayford and surrounding areas.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
May 3, 03:05 BST
May 4, 2026

No incidents reported.

May 3, 2026
May 2, 2026

No incidents reported.

May 1, 2026
00324406: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Preston
Completed - The scheduled maintenance has been completed.
May 1, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 23:00 BST
Scheduled - Essential Planned Maintenance will be taking place on the Wessex Internet network on 30/04/26 between the hours of 23:00 and 06:00 on 01/05/26 in the following locations:

Preston & surrounding areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Apr 13, 12:05 BST
00329333: EMERGENCY MAINTENANCE AFFECTING DATA SERVICES - Telehouse North, Harbour Exchange
Completed - The scheduled maintenance has been completed.
May 1, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 23:01 BST
Scheduled - Emergency Maintenance will be taking place on the Wessex Internet network on 30/04/26 between the hours of 23:00 and 06:00 in the following Wessex Core Network services:

Telehouse North
Harbour Exchange

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Apr 29, 11:51 BST
Apr 30, 2026
Apr 29, 2026
00329582: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - HAYDON
Completed - The scheduled maintenance has been completed.
Apr 29, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 15:00 BST
Scheduled - EMERGENCY MAINTENANCE will be taking place on the Wessex Internet network on 29/04/2026 between the hours of 15:00 till 17:00.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Apr 29, 12:47 BST
Apr 28, 2026
00327646: NETWORK INCIDENT AFFECTING DATA SERVICES - Boldre and surrounding areas
Resolved - This incident has been resolved.
Apr 28, 10:17 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 23, 14:45 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Boldre and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Apr 23, 14:36 BST
Apr 27, 2026

No incidents reported.

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