Wessex Internet Network Status
00342487: NETWORK INCIDENT AFFECTING VOICE SERVICES - Littleton and surrounding
Monitoring - Our engineers have completed the works in the area.

All fibre cables have been repaired and are in working order.

We will to continue to monitor this incident over a period of time to ensure all customers are restored.

We would like to say thank you all for your patience whilst we resolved this incident and apologies for any inconvenience caused.
Jun 27, 2026 - 05:25 BST
Update - Engineers are currently on site and are starting works to restore connection in the area.

Engineers will be working overnight to complete these works.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Jun 26, 2026 - 20:22 BST
Update - Due to continued access issues with the affected location due to emergency services, road repairs and safety measures, we are unable to directly access and initiate repairs to the affected equipment.

We have agreed with Highway Maintenance that we will be able to have access to the site to initiate repairs on 26/06/26 at 20:00hrs.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.

We will continue to provide further updates as soon as more information becomes available.
Jun 25, 2026 - 14:43 BST
Identified - Engineers have identified an overhead fibre break caused by a fire, and are currently working to resolve the issue.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Jun 25, 2026 - 09:05 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Littleton (DT11)

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Jun 24, 2026 - 20:14 BST

About This Site

We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.

The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.

Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.

Uptime over the past 90 days. View historical uptime.
Broadband Services Operational
Fixed-wireless Services Operational
Fibre to the Premise Services Operational
Business Ethernet Services Operational
London Core Network Operational
90 days ago
100.0 % uptime
Today
Internet Transit Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs Operational
90 days ago
100.0 % uptime
Today
Data Centres Operational
90 days ago
100.0 % uptime
Today
Telehouse North Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) Operational
90 days ago
100.0 % uptime
Today
Core Network Services Operational
DNS01 Server Operational
DNS02 Server Operational
RADIUS01 Server Operational
RADIUS02 Server Operational
SMTP Relay Operational
UniFi Wi-Fi Management Server Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments Operational
Direct Debit Payments Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

00342015: EMERGENCY PLANNED CORE MAINTENANCE - HEX TO THN Jul 1, 2026 08:00-22:00 BST

EMERGENCY MAINTENANCE will be taking place on the Wessex Internet network on 1st of July between the hours of 08:00 till 22:00.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Jun 24, 2026 - 12:10 BST

00342821: ESSENTAIL PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Chilmark Jul 9, 2026 23:00 - Jul 10, 2026 07:00 BST

Essential Maintenance will be taking place on the Wessex Internet network on 09/07/26 between the hours of 23:00 and 06:00 in Chilmark and surrounding areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Jun 26, 2026 - 11:02 BST
Jun 27, 2026

Unresolved incident: 00342487: NETWORK INCIDENT AFFECTING VOICE SERVICES - Littleton and surrounding.

Jun 26, 2026
00342740: NETWORK INCIDENT AFFECTING DATA SERVICES - Tarrant Hinton, Long Crichel. Moor Crichel, Hemsworth & surrounding areas.
Resolved - This incident has been resolved.
Jun 26, 18:42 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Jun 26, 07:28 BST
Identified - Engineers have identified a problem with power supply to the cabinet, caused by a third party and are currently working to resolve the issue.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Jun 26, 04:05 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Tarrant Hinton
Long Crichel
Moor Crichel
Hemsworth
& surrounding areas.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Jun 26, 02:27 BST
00337176: PLANNED CORE NETWORK MAINTENANCE AFFECTING VOICE/DATA SERVICES - MULTIPLE
Completed - The scheduled maintenance has been completed.
Jun 26, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 23:00 BST
Scheduled - ESSENTIAL MAINTENANCE will be carried out on the Wessex Internet network on 25th June, between 23:00 and 06:00 the following morning, in and around the following locations:

Penselwood - BA9
Newpark - BA9
Redlynch - BA10
Coneygore - BA9
Gasper - BA12
South Cadbury - BA22
Holton - BA9
Marston Magna - BA22
Charlton Adam - TA11
Stowell - DT9
Mudford - BA21
Yeovil Marsh - BA21
Wyke Champflower - BA10
Isle Brewer - TA3
Woodstock - TA19
South Barrow - BA22
Haydon - DT9

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Jun 2, 14:45 BST
Jun 25, 2026
00342075: NETWORK INCIDENT AFFECTING DATA SERVICES - Berwick St Leonard & surrounding areas.
Resolved - This incident has been resolved.
Jun 25, 09:07 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Jun 23, 09:39 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Berwick St Leonard
& surrounding areas.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Jun 23, 08:17 BST
Jun 24, 2026
00340969: MAJOR NETWORK INCIDENT AFFECTING DATA SERVICES - Multiple
Resolved - This incident has been resolved.
Jun 24, 08:25 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Jun 17, 16:22 BST
Update - Engineers have identified a FIBRE BREAK in Hinton, Caused by a third party and are currently working to resolve the issue.

We have identified the cause of this incident to be from an unnotified planned works by a 3rd party. We are currently working with this provider to restore services as quickly as possible.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Jun 17, 15:53 BST
Identified - The issue has been identified and a fix is being implemented.
Jun 17, 13:25 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Bistern (BH24)
Holdle (SO41)
Holmsley (BH24)
High Lea (BH21)
And surrounding areas.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Jun 17, 12:02 BST
Jun 23, 2026
Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026
00338251: PLANNED MAINTENANCE - CORE: RANSTON HILL
Completed - The scheduled maintenance has been completed.
Jun 19, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 23:00 BST
Scheduled - ESSENTIAL MAINTENANCE will be taking place on the Wessex Internet network on Thursday 18th June between the hours of 23:00 and 06:00 the following morning.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Jun 5, 12:26 BST
Jun 18, 2026
Jun 17, 2026
Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

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