00370915:NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - Encombe
Update - We are continuing to work closely with Openreach to restore service for customers in the Encombe area.
Openreach has confirmed that the fault is on their network and is affecting multiple circuits. Their investigation has identified damage to a 36-fibre overhead cable caused by the recent storm.
Openreach has advised that repair work is currently scheduled to begin on Monday 9 November, with traffic management provisionally arranged to allow engineers safe access to the affected area. Once access is available, Openreach engineers will attend site and carry out the necessary repairs to restore service as quickly as possible.

This fault has been classified by Openreach as MBORC (Matters Beyond Our Reasonable Control).

What this means for you:

Services on the affected circuits will remain unavailable until repairs have been completed.
There is no action required on your part. Restarting or replacing your router will not resolve this issue.
Service will automatically return once repairs are complete, and we will confirm as soon as restoration has been verified.

In parallel, we are actively investigating whether any alternative solutions are available that could help restore connectivity sooner. We will provide further updates as soon as we have additional information from Openreach or identify any alternative restoration options.
We appreciate how disruptive this outage is and sincerely apologise for the inconvenience caused.
Oct 29, 2026 - 19:37 GMT
Identified - Engineers have confirmed a fibre break affecting customers connected to this site.

Our investigations indicate the fault is due to damage within upstream infrastructure that sits outside of our own network, resulting in a loss of connectivity to the affected area. The affected circuit is operated by a third-party provider, and the incident has been escalated with them as a priority.

We are in regular contact with the provider and are currently awaiting confirmation of the full extent of the damage, along with an estimated timeframe for repairs.

Although the fault is outside of our direct control, we are actively managing the escalation and will continue to push for the earliest possible restoration of service.

Next Update: Within 2 hours, or sooner should additional information become available.
Oct 25, 2026 - 17:59 GMT
00372067: NETWORK INCIDENT AFFECTING DATA SERVICES - Maiden Newton and Kingston Russell and surrounding areas
Identified - Engineers have identified damaged fibre affecting Maiden Newton, Kingston Russell and surrounding areas.

Our engineers are currently working to resolve the issue.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Oct 29, 2026 - 17:33 GMT

About This Site

We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.

The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.

Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.

Uptime over the past 90 days. View historical uptime.
Broadband Services Operational
Fixed-wireless Services Operational
Fibre to the Premise Services Operational
Business Ethernet Services Operational
London Core Network Operational
Internet Transit Operational
Peering via IXPs Operational
Data Centres Operational
Telehouse North Operational
Equinix LD8 Operational
CoreTX Bournemouth Operational
BT Exchange Blandford Operational
Wessex Internet Backhaul Operational
Primary Upstream Connection (Blandford) Operational
Tertiary Upstream Connection (Shaftesbury) Operational
Core Network Services Operational
DNS01 Server Operational
DNS02 Server Operational
RADIUS01 Server Operational
RADIUS02 Server Operational
SMTP Relay Operational
UniFi Wi-Fi Management Server Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments Operational
Direct Debit Payments Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

00366443: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Several Nov 3, 2026 23:00 - Nov 4, 2026 06:00 GMT

Essential maintenance will be taking place on the Wessex Internet network on 03/11/2026 between the hours of 23:00 and finishing at 06:00 on the 4/11/2026 in the areas of:

Irwene Courtney,
Stourpaine and surrounding areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Oct 06, 2026 - 10:51 BST

00366999: PLANNED MAINTENANCE AFFECTING VOICE DATA SERVICES - Several Nov 5, 2026 23:00 - Nov 6, 2026 06:00 GMT

Essential will be taking place on the Wessex Internet network on 05/11/2026 between the hours of 23:00 and 06:00 on 06/11/2026 in:

Bulbarrow,
Hardington Moor,
Lyons head,
Winfrith,

And surrounding areas

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Oct 08, 2026 - 09:42 BST

00371708: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - High Lea Nov 11, 2026 12:00-14:00 GMT

Essential Maintenance will be taking place on the Wessex Internet network on Wednesday 11th November between the hours of 12:00 to 14:00 in Witchampton BH21.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Oct 28, 2026 - 13:56 GMT

00368626: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Multiple locations Nov 12, 2026 23:00 - Nov 13, 2026 06:00 GMT

Maintenance will be taking place on the Wessex Internet network on 12/11/2026 between the hours of 23:00 and 06:00 the following morning in the following areas:

Child Okeford
East Orchard
Hinton St. Mary
Breamore
Sutton Waldron
West Melbury
Durweston
Shillingstone
High Lea
East Stour and surrounding areas

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Oct 19, 2026 - 15:18 BST

00368853: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Multiple locations Nov 17, 2026 23:00 - Nov 18, 2026 06:00 GMT

Maintenance will be taking place on the Wessex Internet network on 17/11/2026 between the hours of 23:00 and 06:00 the following morning in the following areas:

Chilmark
Idmiston
Isle Brewers
West Compton
Portesham
Whiteparish
Woodstock and surrounding areas

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Oct 20, 2026 - 10:55 BST

00368863: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Multiple locations Nov 19, 2026 23:00 - Nov 20, 2026 06:00 GMT

Maintenance will be taking place on the Wessex Internet network on 19/11/2026 between the hours of 23:00 and 06:00 the following morning in the following areas:

Brockenhurst
Boldre
Bisterne
Breamore
Hordle
Martin
Holmsley
Cucklington
Stalbridge
Coneygore
Milton on Stour and surrounding areas

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Oct 19, 2026 - 11:13 BST

Oct 30, 2026

00365939: ESSENTIAL PLANNED CORE MAINTENANCE AFFECTING VOICE/DATA SERVICES - Several
Completed - The scheduled maintenance has been completed.
Oct 30, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 23:00 GMT
Scheduled - Essential Core Maintenance will be taking place on the Wessex Internet network on Thursday 29th October between the hours of 23:00 and 06:00 the following morning in and around the following areas:

(SP3/SP7) Ashley Wood, Berwick St John, Berwick St James, Chilmark, Donhead St Andrew, East Knoyle, Fonthill Bishop, Hindon, Newtown, Sedgehill, Semley, Swallowcliffe.
(BA12) Codford, Corton, Longbridge Deverill, West Knoyle.
(BA9/SP8/DT9) Alford, Bourton, Elliscombe, Haydon, Stowell, Wincanton.
(BA4/BA10) Ditcheat, Redlynch, Wyke Champflower.
(TA11) Somerton and surrounding villages.
(BA21/BA22) Yeovil, Yeovil Marsh, Marston Magna, Mudford, Sparkford, South Cadbury.
(DT10) Sturminster Newton Area

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Oct 9, 12:39 BST

Oct 29, 2026

Unresolved incidents: 00372067: NETWORK INCIDENT AFFECTING DATA SERVICES - Maiden Newton and Kingston Russell and surrounding areas, 00370915:NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - Encombe.

Oct 28, 2026

00371611: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Shillingstone
Resolved - This incident has been resolved.
Oct 28, 14:46 GMT
Identified - The ongoing emergency works have been extended by 30 minutes due to unforeseen circumstances encountered during the repair process.

Our engineers remain on site and are working as quickly and safely as possible to restore service. We apologise for the additional delay and appreciate your patience and understanding while these essential repairs are completed.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Oct 28, 14:08 GMT
00371611: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Shillingstone
Completed - The scheduled maintenance has been completed.
Oct 28, 14:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 12:00 GMT
Scheduled - Emergency Maintenance will be taking place on the Wessex Internet network on Wednesday 28th October between the hours of 12:00 and 14:00 in Shillingstone.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Oct 28, 10:11 GMT
00371160: NETWORK INCIDENT AFFECTING DATA SERVICES - Martock & surrounding areas.
Resolved - This incident has been resolved.
Oct 28, 00:24 GMT
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Oct 27, 13:33 GMT
Update - Following further investigation, engineers have identified a larger network fault caused by the aftermath of the recently experienced storm. Due to this, network repairs will take longer to be initiated as engineers safely evaluate and undertake works.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Oct 26, 16:34 GMT
Identified - Engineers have identified a network fault and are currently working to resolve the issue.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Oct 26, 15:53 GMT
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Martock & surrounding areas.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Oct 26, 14:47 GMT

Oct 27, 2026

Oct 26, 2026

INFORMATION REGARDING ONGOING STORM RISKS AFFECTING DATA SERVICES - Network Wide
Resolved - This incident has been resolved.
Oct 26, 07:57 GMT
Monitoring - We are currently aware of the ongoing storm affecting performance to the power grid across the network.

Please be aware that whilst Wessex Internet engineers are working around the clock to ensure that equipment stays operational, there are risks in performance across the network as the storm continues.

We advise customers to keep an eye out on our status page for any updates regarding potential localised issues to network equipment on your area, and thank you for your patience with us.
Oct 24, 15:13 BST
00370812: NETWORK INCIDENT AFFECTING DATA SERVICES - Wayford
Resolved - This incident has been resolved.
Oct 26, 07:03 GMT
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Due to the current risks of outages during the ongoing storm, this site is still at risk and we will continue to monitor any risks to performance.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Oct 24, 15:07 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Wayford and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Oct 24, 11:57 BST

Oct 25, 2026

Oct 24, 2026

00370656: NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - Wayford
Resolved - This incident has been resolved.
Oct 24, 10:25 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Oct 24, 00:59 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Wayford and surrounding areas.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Oct 23, 21:56 BST
00370672: NETWORK INCIDENT AFFECTING DATA SERVICES - Thronicombe
Resolved - This incident has been resolved.
Oct 24, 10:24 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Oct 24, 05:25 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:


Thornicombe and surrounding areas.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Oct 24, 03:13 BST

Oct 23, 2026

Oct 22, 2026

00369746: NETWORK INCIDENT AFFECTING DATA SERVICES - Haselbury Plucknett & surrounding areas.
Resolved - This incident has been resolved.
Oct 22, 11:03 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Oct 21, 16:47 BST
Update - Following on from yesterday, engineers are continuing to work to resolve the issue.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Oct 21, 14:38 BST
Update - Due to unforeseen access issues at the fault location, our engineers have been required to temporarily suspend repair activities before restoration work could be completed.

As a result, services for affected customers will remain unavailable while we work with all relevant parties to regain access and continue repairs.

Unfortunately, we are unable to provide an estimated restoration time at present.

We understand the frustration this causes and apologise for the ongoing disruption.

Further updates will be provided via this status page as soon as more information becomes available.
Oct 20, 19:03 BST
Identified - Engineers have identified a network outage caused by a third party and are currently working to resolve the issue.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Oct 20, 16:38 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Haselbury Plucknett & surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Oct 20, 13:20 BST
00370147: NETWORK INCIDENT AFFECTING DATA SERVICES - Milton Abbas
Resolved - This incident has been resolved.
Oct 22, 11:02 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Oct 22, 08:29 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Milton Abbas

And surrounding areas.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Oct 22, 07:55 BST

Oct 21, 2026

Oct 20, 2026

00369099: NETWORK INCIDENT AFFECTING DATA SERVICES - Corton
Resolved - This incident has been resolved.
Oct 20, 13:19 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 16:26 BST
Identified - The issue has been identified and a fix is being implemented.
Oct 17, 12:31 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Corton & surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Oct 17, 10:04 BST

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

00369022: NETWORK INCIDENT AFFECTING DATA SERVICES - Lulworth & surrounding areas
Resolved - This incident has been resolved.
Oct 17, 15:36 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 16, 21:37 BST
Update - Engineers are now on site and are working to resolve the issue as quickly as possible and are working with our networking team to restore service.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.
Oct 16, 17:15 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Lulworth & surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Oct 16, 15:29 BST

Oct 16, 2026

00367907: NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - Isle Brewers
Resolved - This incident has been resolved.
Oct 16, 20:18 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Oct 12, 18:18 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Isle Brewers and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Oct 12, 16:14 BST
00357171: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Tollard Royal SP5 and surrounding areas.
Completed - The scheduled maintenance has been completed.
Oct 16, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 23:00 BST
Scheduled - Essential maintenance will be taking place on the Wessex Internet network on Thursday 15th October 2026, between the hours of 23:00 and 06:00 the following morning, in Tollard Royal SP5 and surrounding areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Sep 2, 10:18 BST
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