Wessex Internet Status

Sep `4`, `2026`

No incidents reported today.

Sep `3`, `2026`

00359028: EMERGENCY PLANNED SERVER MAINTENANCE

Completed - The scheduled maintenance has been completed.
Sep 3, 03:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 01:00 BST

Scheduled - Emergency Server Maintenance will be taking place on the Wessex Internet network on Thursday 3rd September 2026, between the hours of 01:00 to 03:00.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Sep 2, 15:15 BST

Sep `2`, `2026`

00357980: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Idmiston and Whiteparish

Completed - The scheduled maintenance has been completed.
Sep 2, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 23:00 BST

Scheduled - Emergency maintenance will be taking place on the Wessex Internet network on the night of 01/09/2026 from 23:00 until 06:00 the following morning.

Idmiston
Whiteparish and surrounding areas

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Aug 28, 14:54 BST

Sep `1`, `2026`

00356000: NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - Sharnhill Green

Resolved - This incident has been resolved.
Sep 1, 16:00 BST

Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Aug 28, 08:05 BST

Update - Our Full Fibre cabinet serving your area was unfortunately destroyed in a fire that affected both us and a neighbouring building early on Friday morning.

A major recovery operation has been underway since Friday afternoon to rebuild the infrastructure serving you and many others in the area.

While around 80% of customers are now back online, we are continuing to work hard to restore the remaining services. Reconnecting each property is an individual task, and many of the remaining connections require additional fibre rerouting.

We expect to restore more customers as work continues. However, due to the complexity of the repairs, some customers may experience further delays before their service can be restored. Please be assured that we are doing everything within our power to reconnect all affected customers as quickly as possible.
Aug 24, 12:43 BST

Update - Following our initial investigation into a fire near one of our sites, our engineers have attended the location to assess the damage.

We are currently working on a plan to restore as many services as quickly as possible. Emergency services remain on site and have not yet declared the area safe, which means we are currently unable to assess the full extent of the damage. As a result, we are unable to provide an estimated repair time at this stage.

In the meantime, we are doing everything we can to minimise the impact on customers. This includes exploring alternative network routes and planning the necessary work required to restore affected services as quickly as possible.

We understand the disruption this outage is causing and appreciate your patience while we prioritise restoration efforts. We will provide further updates as soon as more information becomes available.
Aug 21, 11:20 BST

Identified - We are currently investigating a service outage affecting some customers in the area.

Our initial investigations have identified that a nearby fire has caused damage to network infrastructure, including fibre cables that provide connectivity to local services. As a result, some customers may be experiencing a loss of broadband, phone, or other network services.

The emergency services have made the area safe; however, due to the extent of the damage, access to some parts of the network is currently restricted while assessments are carried out. Our engineers are working to determine the full impact and identify the quickest and safest route to restoration.

We understand the inconvenience this outage is causing and sincerely apologise for the disruption. We are prioritising affected customers and will provide further updates as soon as more information becomes available.
Aug 21, 05:09 BST

Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Sharnhill Green and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Aug 21, 00:38 BST

Aug `31`, `2026`

No incidents reported.

Aug `30`, `2026`

00358190: NETWORK INCIDENT AFFECTING VOICE & DATA SERVICES - Pulham (Wireless Customers)

Resolved - This incident has been resolved.
Aug 30, 06:29 BST

Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Aug 29, 16:38 BST

Identified - Due to adverse weather conditions, damage has occurred to a wireless sector serving the area.

An engineer has attended site and carried out all possible remedial work. However, we are currently unable to replace the affected hardware due to ongoing conditions and access limitations.

We are actively working on a repair plan and will restore service as soon as it is safe and practical to do so. We understand the inconvenience this may cause and appreciate your patience while we work to resolve the issue.

We will provide a further update as soon as more information becomes available.
Aug 29, 15:03 BST

Update - Engineers are now on site and are working to resolve the issue as quickly as possible and are working with our networking team to restore service.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.
Aug 29, 14:09 BST

Investigating - We are currently aware of an ongoing network incident affecting wireless customers in the following areas:

Pulham and surrounding. (BH21)

Wessex Internet engineers are investigating the cause of this issue, and will provide a further update once we have more information available.

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Aug 29, 12:56 BST

Aug `29`, `2026`

Aug `28`, `2026`

00356058: NETWORK INCIDENT AFFECTING DATA SERVICES - Buckland Newton

Resolved - This incident has been resolved.
Aug 28, 08:04 BST

Update - Our Full Fibre cabinet serving your area was unfortunately destroyed in a fire that affected both us and a neighbouring building early on Friday morning.

A major recovery operation has been underway since Friday afternoon to rebuild the infrastructure serving you and many others in the area.

While around 80% of customers are now back online, we are continuing to work hard to restore the remaining services. Reconnecting each property is an individual task, and many of the remaining connections require additional fibre rerouting.

We expect to restore more customers as work continues. However, due to the complexity of the repairs, some customers may experience further delays before their service can be restored. Please be assured that we are doing everything within our power to reconnect all affected customers as quickly as possible.
Aug 24, 12:44 BST

Update - Following our initial investigation into a fire near one of our sites, our engineers have attended the location to assess the damage.

We are currently working on a plan to restore as many services as quickly as possible. Emergency services remain on site and have not yet declared the area safe, which means we are currently unable to assess the full extent of the damage. As a result, we are unable to provide an estimated repair time at this stage.

In the meantime, we are doing everything we can to minimise the impact on customers. This includes exploring alternative network routes and planning the necessary work required to restore affected services as quickly as possible.

We understand the disruption this outage is causing and appreciate your patience while we prioritise restoration efforts. We will provide further updates as soon as more information becomes available.
Aug 21, 11:20 BST

Identified - We are currently investigating a service outage affecting some customers in the area.

Our initial investigations have identified that a nearby fire has caused damage to network infrastructure, including fibre cables that provide connectivity to local services. As a result, some customers may be experiencing a loss of broadband, phone, or other network services.

The emergency services have made the area safe; however, due to the extent of the damage, access to some parts of the network is currently restricted while assessments are carried out. Our engineers are working to determine the full impact and identify the quickest and safest route to restoration.

We understand the inconvenience this outage is causing and sincerely apologise for the disruption. We are prioritising affected customers and will provide further updates as soon as more information becomes available.
Aug 21, 09:02 BST

Aug `27`, `2026`

No incidents reported.

Aug `26`, `2026`

No incidents reported.

Aug `25`, `2026`

00356531: NETWORK INCIDENT AFFECTING DATA SERVICES - Multiple locations

Resolved - This incident has been resolved.
Aug 25, 07:59 BST

Update - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Aug 24, 12:44 BST

Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Aug 23, 21:29 BST

Update - Engineers are currently on route to investigate further.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Aug 23, 14:27 BST

Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Somerton
Woodstock
Isle Brewers
Charlton Adam

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Aug 23, 12:41 BST

Aug `24`, `2026`

Aug `23`, `2026`

00356234: NETWORK INCIDENT AFFECTING DATA SERVICES - Haselbury Plucknett and surrounding areas

Resolved - This incident has been resolved.
Aug 23, 21:29 BST

Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Aug 22, 19:47 BST

Update - We are continuing to work on a fix for this issue.
Aug 21, 18:25 BST

Identified - Engineers have identified a fibre break in Haselbury Plucknett, caused by a third party and are currently working to resolve the issue.

We have identified the cause of this incident to be from an unnotified planned works by a 3rd party. We are currently working with this provider to restore services as quickly as possible.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Aug 21, 14:53 BST

Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Haselbury Plucknett and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Aug 21, 13:02 BST

Aug `22`, `2026`

00356009: NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - Piddletrenthide

Resolved - This incident has been resolved.
Aug 22, 13:14 BST

Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Aug 21, 18:25 BST

Update - Following our initial investigation into a fire near one of our sites, our engineers have attended the location to assess the damage.

We are currently working on a plan to restore as many services as quickly as possible. Emergency services remain on site and have not yet declared the area safe, which means we are currently unable to assess the full extent of the damage. As a result, we are unable to provide an estimated repair time at this stage.

In the meantime, we are doing everything we can to minimise the impact on customers. This includes exploring alternative network routes and planning the necessary work required to restore affected services as quickly as possible.

We understand the disruption this outage is causing and appreciate your patience while we prioritise restoration efforts. We will provide further updates as soon as more information becomes available.
Aug 21, 11:20 BST

Identified - We are currently investigating a service outage affecting some customers in the area.

Our initial investigations have identified that a nearby fire has caused damage to network infrastructure, including fibre cables that provide connectivity to local services. As a result, some customers may be experiencing a loss of broadband, phone, or other network services.

The emergency services have made the area safe; however, due to the extent of the damage, access to some parts of the network is currently restricted while assessments are carried out. Our engineers are working to determine the full impact and identify the quickest and safest route to restoration.

We understand the inconvenience this outage is causing and sincerely apologise for the disruption. We are prioritising affected customers and will provide further updates as soon as more information becomes available.
Aug 21, 05:08 BST

Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Piddletrenthide and surrounding areas.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Aug 21, 01:29 BST

00356008: NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - Middlemarsh

Resolved - This incident has been resolved.
Aug 22, 13:14 BST

Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Aug 21, 18:27 BST

Update - Following our initial investigation into a fire near one of our sites, our engineers have attended the location to assess the damage.

We are currently working on a plan to restore as many services as quickly as possible. Emergency services remain on site and have not yet declared the area safe, which means we are currently unable to assess the full extent of the damage. As a result, we are unable to provide an estimated repair time at this stage.

In the meantime, we are doing everything we can to minimise the impact on customers. This includes exploring alternative network routes and planning the necessary work required to restore affected services as quickly as possible.

We understand the disruption this outage is causing and appreciate your patience while we prioritise restoration efforts. We will provide further updates as soon as more information becomes available.
Aug 21, 11:20 BST

Identified - We are currently investigating a service outage affecting some customers in the area.

Our initial investigations have identified that a nearby fire has caused damage to network infrastructure, including fibre cables that provide connectivity to local services. As a result, some customers may be experiencing a loss of broadband, phone, or other network services.

The emergency services have made the area safe; however, due to the extent of the damage, access to some parts of the network is currently restricted while assessments are carried out. Our engineers are working to determine the full impact and identify the quickest and safest route to restoration.

We understand the inconvenience this outage is causing and sincerely apologise for the disruption. We are prioritising affected customers and will provide further updates as soon as more information becomes available.
Aug 21, 05:08 BST

Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Middlemarsh and surrounding areas.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Aug 21, 01:32 BST

Aug `21`, `2026`

00353539: EMERGENCY MAINTENANCE AFFECTING VOICE/DATA SERVICES - South Cadbury

Completed - The scheduled maintenance has been completed.
Aug 21, 06:01 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 23:00 BST

Scheduled - Emergency maintenance will be taking place on the Wessex Internet network on the 20/08/2026 between the hours of 23:00 and 06:00 on the 21/08/2026 in South Cadbury and Surrounding areas

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Aug 11, 10:37 BST

00349051: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - STOWELL & Surrounding areas.

Completed - The scheduled maintenance has been completed.
Aug 21, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 23:00 BST

Scheduled - ESSENTIAL maintenance will be taking place on the Wessex Internet network on Thursday 20th August between the hours of 23:00 and 06:00 the following morning in:
STOWELL (DT9)

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Jul 27, 12:22 BST

00355809: NETWORK INCIDENT AFFECTING DATA SERVICES - Breamore and surrounding areas

Resolved - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Aug 21, 00:49 BST

Identified - Engineers have identified a fibre break in Breamore, caused by a third party and are currently working to resolve the issue.

We have identified the cause of this incident to be from an unnotified planned works by a 3rd party. We are currently working with this provider to restore services as quickly as possible.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Aug 20, 12:26 BST

Update - We are continuing to investigate this issue.
Aug 20, 09:19 BST

Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Breamore and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Aug 20, 09:09 BST

About This Site

Related

Scheduled Maintenance

00356823: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - West Knoyle Sep 10, 2026 23:00 - Sep 11, 2026 06:00 BST

00358689: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Tollard Royal, Cranborne, Wimborne St. Giles and Ashmore Sep 10, 2026 23:00 - Sep 11, 2026 06:00 BST

00358666: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Several Sep 15, 2026 23:00 - Sep 16, 2026 06:00 BST

00358043: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Multiple Sep 17, 2026 23:00 - Sep 18, 2026 06:00 BST

00356899: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Several Oct 14, 2026 23:00 - Oct 15, 2026 06:00 BST

00357171: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Tollard Royal SP5 and surrounding areas. Oct 15, 2026 23:00 - Oct 16, 2026 06:00 BST

Past Incidents

Sep 4, 2026

Sep 3, 2026

Sep 2, 2026

Sep 1, 2026

Aug 31, 2026

Aug 30, 2026

Aug 29, 2026

Aug 28, 2026

Aug 27, 2026

Aug 26, 2026

Aug 25, 2026

Aug 24, 2026

Aug 23, 2026

Aug 22, 2026

Aug 21, 2026

00356823: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - West Knoyle Sep `10`, `2026` `23:00` - Sep `11`, `2026` `06:00` BST

00358689: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Tollard Royal, Cranborne, Wimborne St. Giles and Ashmore Sep `10`, `2026` `23:00` - Sep `11`, `2026` `06:00` BST

00358666: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Several Sep `15`, `2026` `23:00` - Sep `16`, `2026` `06:00` BST

00358043: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Multiple Sep `17`, `2026` `23:00` - Sep `18`, `2026` `06:00` BST

00356899: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Several Oct `14`, `2026` `23:00` - Oct `15`, `2026` `06:00` BST

00357171: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Tollard Royal SP5 and surrounding areas. Oct `15`, `2026` `23:00` - Oct `16`, `2026` `06:00` BST

Sep `4`, `2026`

Sep `3`, `2026`

Sep `2`, `2026`

Sep `1`, `2026`

Aug `31`, `2026`

Aug `30`, `2026`

Aug `29`, `2026`

Aug `28`, `2026`

Aug `27`, `2026`

Aug `26`, `2026`

Aug `25`, `2026`

Aug `24`, `2026`

Aug `23`, `2026`

Aug `22`, `2026`

Aug `21`, `2026`