Wessex Internet Network Status
00324785: NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - Yeovil Marsh and surrounding areas
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Apr 13, 2026 - 05:29 BST
Investigating - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Apr 13, 2026 - 05:28 BST
Update - Our engineers remain onsite and are actively working to resolve the ongoing network break.

Most services have now been restored, and we are continuing to focus on bringing the remaining affected customers back online as quickly as possible.

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We appreciate your patience and will provide further updates as soon as we have them.
Apr 13, 2026 - 00:04 BST
Identified - Engineers are now on site and are working to resolve the issue as quickly as possible. They are collaborating with our networking team to restore service.

Restoration efforts will continue into the night as we work to repair the fibre break.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Apr 12, 2026 - 21:50 BST
Update - Engineers are now on site and are working to resolve the issue as quickly as possible. They are collaborating with our networking team to restore service.

Restoration efforts will continue into the night as we work to repair the fibre break.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Apr 12, 2026 - 19:19 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Yeovil Marsh and surrounding areas.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Apr 12, 2026 - 11:48 BST

About This Site

We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.

The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.

Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.

Uptime over the past 90 days. View historical uptime.
Broadband Services Operational
Fixed-wireless Services Operational
Fibre to the Premise Services Operational
Business Ethernet Services Operational
London Core Network Operational
90 days ago
100.0 % uptime
Today
Internet Transit Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs Operational
90 days ago
100.0 % uptime
Today
Data Centres Operational
90 days ago
100.0 % uptime
Today
Telehouse North Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) Operational
90 days ago
100.0 % uptime
Today
Core Network Services Operational
DNS01 Server Operational
DNS02 Server Operational
RADIUS01 Server Operational
RADIUS02 Server Operational
SMTP Relay Operational
UniFi Wi-Fi Management Server Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments Operational
Direct Debit Payments Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

00319102: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Bisterne and surrounding areas Apr 16, 2026 23:00 - Apr 17, 2026 06:00 BST

Essential maintained will be taking place on the Wessex Internet network on 16/04/2026 - 17/04/2026 between the hours of 23:00 - 06:00
During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Mar 11, 2026 - 15:57 GMT

00319043: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Telehouse North Data Centre Apr 16, 2026 23:00 - Apr 17, 2026 06:00 BST

Essential Maintenance will be taking place on the Wessex Internet network on 16/4/26 between the hours of 23:00 and 06:00 on 17/04/26 in the following locations:

THN Data Centre

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Mar 19, 2026 - 11:55 GMT

00323306: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - East Martin, Holwell, Sixpenny Handley & surrounding areas Apr 23, 2026 23:00 - Apr 24, 2026 06:00 BST

Essential Maintenance will be taking place on the Wessex Internet network on 23/04/26 between the hours of 23:00 and 06:00 on 24/04/26 in the following locations:

East Martin
Holwell
Sixpenny Handley
& surrounding areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Apr 08, 2026 - 09:02 BST

00324406: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Preston Apr 30, 2026 23:00 - May 1, 2026 06:00 BST

Essential Planned Maintenance will be taking place on the Wessex Internet network on 30/04/26 between the hours of 23:00 and 06:00 on 01/05/26 in the following locations:

Preston & surrounding areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Apr 13, 2026 - 12:05 BST

00324413: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Gutch Common May 7, 2026 23:00 - May 8, 2026 06:00 BST

Essential Planned Maintenance will be taking place on the Wessex Internet network on 07/05/26 between the hours of 23:00 and 06:00 on 07/05/26 in the following locations:

Gutch Common & surrounding areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Apr 13, 2026 - 12:42 BST
Apr 13, 2026

Unresolved incident: 00324785: NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - Yeovil Marsh and surrounding areas.

Apr 12, 2026
00324660: NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - NINEYEWS
Resolved - This incident has been resolved.
Apr 12, 10:24 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 11, 12:43 BST
Update - We are aware of a power failure that has re‑occurred at the site. Our engineer will be heading there shortly to work on a resolution.

We apologise for any inconvenience this may cause.
Apr 11, 10:50 BST
Identified - We are currently aware of an ongoing network incident affecting the following areas:
Nineyews

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Apr 11, 10:20 BST
Apr 11, 2026
00324660: NETWORK INCIDENT AFFECTING VOICE SERVICES - NINEYEWS
Resolved - This incident has been resolved.
Apr 11, 09:51 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 11, 08:24 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Nineyews

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Apr 11, 03:57 BST
Apr 10, 2026
00324543: NETWORK INCIDENT AFFECTING VOICE & DATA SERVICES - Ditcheat & surrounding areas
Resolved - This incident has been resolved.
Apr 10, 22:53 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 18:26 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Ditcheat & surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Apr 10, 14:10 BST
00324550: NETWORK INCIDENT AFFECTING VOICE & DATA SERVICES - Codford & surrounding areas
Resolved - This incident has been resolved.
Apr 10, 18:26 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Apr 10, 14:59 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Codford & surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Apr 10, 14:34 BST
00324342: NETWORK INCIDENT AFFECTING DATA SERVICES - Haydon
Resolved - This incident has been resolved.
Apr 10, 08:40 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Apr 9, 19:03 BST
Identified - Engineers have identified a FIBRE BREAK in Haydon and are currently working to resolve the issue.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Apr 9, 17:01 BST
Update - We are continuing to investigate this issue.
Apr 9, 15:44 BST
Update - We are currently aware of an ongoing network incident affecting the following areas:
Haydon

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Apr 9, 15:44 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:
Haydon

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Apr 9, 15:44 BST
00319052: PLANNED CORE MAINTENANCE AFFECTING VOICE/DATA SERVICES - NETWORK WIDE
Completed - The scheduled maintenance has been completed.
Apr 10, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 23:00 BST
Scheduled - ESSENTIAL CORE MAINTENANCE will be taking place on the Wessex Internet Core network on Thursday 9th April.

We will be carrying out scheduled maintenance to improve network reliability. During this window, customers may experience reduced performance or intermittent latency, but services are expected to remain online throughout. We will minimise any impact where possible.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Mar 12, 16:37 GMT
Apr 9, 2026
Apr 8, 2026
00323214: EMERGENCY MAINTENANCE - Radius Server Upgrade [2/2]
Completed - The scheduled maintenance has been completed.
Apr 8, 17:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 09:00 BST
Scheduled - Emergency maintenance will be taking place on Wessex Internet servers on 8th April 2026 between the hours of 09:00 to 17:30.

This work involves upgrading our RADIUS authentication servers. The activity is expected to be mostly non–service-affecting, but some customers may experience brief interruptions to authentication-related services during the maintenance window.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Apr 2, 14:04 BST
00318931: NETWORK INCIDENT AFFECTING DATA SERVICES - SEVERAL LOCATIONS
Resolved - This incident has been resolved.
Apr 8, 14:51 BST
Identified - The issue has been identified and a fix is being implemented.
Mar 17, 11:58 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 10, 16:51 GMT
Identified - The issue has been identified and a fix is being implemented.
Mar 10, 10:29 GMT
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Penselwood
Gasper
Compton Castle
And surround areas.

Wessex Internet engineers are currently investigating the cause of this issue and will provide an update as soon as further information becomes available.

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Mar 10, 06:37 GMT
Apr 7, 2026
00323214: EMERGENCY MAINTENANCE - Radius Server Upgrade [1/2]
Completed - The scheduled maintenance has been completed.
Apr 7, 17:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 09:00 BST
Scheduled - Emergency maintenance will be taking place on Wessex Internet servers on 7th April 2026 between the hours of 09:00 to 17:30.

This work involves upgrading our RADIUS authentication servers. The activity is expected to be mostly non–service-affecting, but some customers may experience brief interruptions to authentication-related services during the maintenance window.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Apr 2, 14:04 BST
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026
00323155: NETWORK INCIDENT AFFECTING VOICE & DATA SERVICES - Bisterne
Resolved - This incident has been resolved.
Apr 4, 09:46 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Apr 2, 14:24 BST
Identified - Engineers have identified a fibre break and are currently working to resolve the issue.
Apr 2, 13:15 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Bisterne & surrounding areas.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Apr 2, 10:12 BST
Apr 3, 2026

No incidents reported.

Apr 2, 2026
00319563: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Multiple Locations
Completed - The scheduled maintenance has been completed.
Apr 2, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 23:00 BST
Scheduled - Emergency Planned Maintenance will be taking place on the Wessex Internet network on 01/04/26 between the hours of 23:00 and 06:00 on 02/04/26 in the following locations:

South Cadbury
Yarlington
Redlynch
Marston Magna
Higher Holton
Stowell
Charlton Adam
Mudford
Wyke Champflower
Yeovil Marsh
Compton Abbas Airfield
Bonham
Gasper
Coneygore
Penselwood
Cucklington
Langham Lane
Buckhorn Weston
Stalbridge
Milton on Stour
Bayford
Eccliffe

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Mar 19, 12:38 GMT
Apr 1, 2026
Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

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