00351686: NETWORK INCIDENT AFFECTING DATA SERVICES - Stourton, Gasper, Compton Castle & surrounding areas
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Monitoring - The fault on the network has now been resolved and service has been restored.
Our engineers will continue to monitor the network to ensure all services are stable.
Any remaining issues should be considered unrelated and reported in the usual manner.
We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Aug 02, 2026 - 08:53 BST
Our engineers will continue to monitor the network to ensure all services are stable.
Any remaining issues should be considered unrelated and reported in the usual manner.
We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Aug 02, 2026 - 08:53 BST
Identified - Engineers have identified an equipment fault and are currently working to resolve the issue.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Aug 02, 2026 - 03:11 BST
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Aug 02, 2026 - 03:11 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:
Stourton
Gasper
Compton Castle
& surrounding areas
Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
Aug 02, 2026 - 01:15 BST
Stourton
Gasper
Compton Castle
& surrounding areas
Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
Aug 02, 2026 - 01:15 BST
About This Site
We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.
The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.
Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.
Broadband Services
Operational
Fixed-wireless Services
Operational
Fibre to the Premise Services
Operational
Business Ethernet Services
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London Core Network
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Internet Transit
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Peering via IXPs
Operational
Data Centres
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Telehouse North
Operational
Equinix LD8
Operational
CoreTX Bournemouth
Operational
BT Exchange Blandford
Operational
Wessex Internet Backhaul
Operational
Primary Upstream Connection (Blandford)
Operational
Tertiary Upstream Connection (Shaftesbury)
Operational
Core Network Services
Operational
DNS01 Server
Operational
DNS02 Server
Operational
RADIUS01 Server
Operational
RADIUS02 Server
Operational
SMTP Relay
Operational
UniFi Wi-Fi Management Server
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Contacting us/ Tools/ Portals
Operational
E-mail
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Telephone System
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Web Help Centre
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End User Portal
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Wessex Internet Website
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Network Status Page
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Credit and Debit Card Payments
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Direct Debit Payments
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Telephone - Automated Network Status Messaging Service
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
00347471: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Lyon's Head, Middlemarsh Aug 6, 2026 23:00 - Aug 7, 2026 06:00 BST
Essential Maintenance will be taking place on the Wessex Internet network on 06/08/26 between the hours of 23:00 and 06:00 on 07/08/26 in the following locations:
Middlemarsh
Lyon's Head
Lyon's Hill
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
Posted on Jul 23, 2026 - 12:03 BST
Middlemarsh
Lyon's Head
Lyon's Hill
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
Posted on Jul 23, 2026 - 12:03 BST
00349051: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - STOWELL & Surrounding areas. Aug 20, 2026 23:00 - Aug 21, 2026 06:00 BST
ESSENTIAL maintenance will be taking place on the Wessex Internet network on Thursday 20th August between the hours of 23:00 and 06:00 the following morning in:
STOWELL (DT9)
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
Posted on Jul 27, 2026 - 12:22 BST
STOWELL (DT9)
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
Posted on Jul 27, 2026 - 12:22 BST