We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.
The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.
Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.
Essential Maintenance will be taking place on the Wessex Internet network on 21/05/26 between the hours of 23:00 and 06:00 on 22/05/26 in the following locations:
Berwick St James Fonthill Bishop & surrounding areas.
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause. Posted on
Apr 28, 2026 - 10:20 BST
Essential maintenance will be taking place on the Wessex Internet network on 21/05/2026 between the hours of 23:00 and 06:00 the following morning in Bisterne and surrounding areas
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause. Posted on
May 07, 2026 - 11:01 BST
Essential maintenance will be taking place on the Wessex Internet network on 28/5/2026 between the hours of 23:00 - 6:00 on 29/5/2026 in the following locations: Ashmore, Blandford, Langton Long, And surrounding areas.
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause. Posted on
May 11, 2026 - 15:33 BST
Essential maintenance will be taking place on the Wessex Internet network on 4/6/2026 between the hours of 23:00 to 06:00 on 5/6/2026 in Winterborne Whitechurch, Shaftesbury, Blandford, Bridmore & surrounding areas.
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause. Posted on
May 12, 2026 - 10:27 BST
Past Incidents
May 21, 2026
No incidents reported today.
May 20, 2026
Unresolved incident: 00334693: NETWORK INCIDENT AFFECTING VOICE & DATA SERVICES - MIDDLEMARSH and SURROUNDING AREAS.
Completed -
The scheduled maintenance has been completed.
May 19, 22:00 BST
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
May 19, 09:14 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 09:00 BST
Scheduled -
Emergency maintenance will be taking place on the Wessex Internet network on 19/5/2026 between the hours of 09:00 to 22:00 on our core network
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
May 18, 15:46 BST
Resolved -
The fault on the network has now been resolved and service has been restored.
Our engineers will continue to monitor the network to ensure all services are stable.
Any remaining issues should be considered unrelated and reported in the usual manner.
We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
May 19, 09:14 BST
Investigating -
Our engineer on site has implemented a temporary fix to restore power.
We will carry out a permanent fix tomorrow morning once mains power is restored at the cabinet site.
We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
May 19, 02:25 BST
Identified -
We are currently aware of an ongoing network incident affecting the following areas:
SHARNHILL GREEN and SURROUND AREAS. (DT2)
An unplanned mains grid failure has affected the cabinet. Unfortunately, the backup power at the cabinet has also failed. Please bear with us while we work to resolve the issue.
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
May 19, 00:33 BST
Resolved -
This incident has been resolved.
May 17, 13:13 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
May 17, 06:34 BST
Investigating -
We are currently aware of an ongoing power-related issue affecting equipment in the following areas: Dewlish Cheselbourne
An engineer has attended the site and is working to maintain service; however, it may not be possible to sustain all services throughout the night. If you are experiencing a loss of service, please bear with us while we work to resolve the issue as quickly as possible.
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
May 17, 01:21 BST
Completed -
The scheduled maintenance has been completed.
May 15, 06:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:00 BST
Scheduled -
Core network maintenance will be taking place on the Wessex Internet network on 14/5/2026 between the hours of 23:00 - 6:00 on 15/5/2026 in Telehouse north data centre
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
May 11, 15:45 BST
Resolved -
This incident has been resolved.
May 11, 08:08 BST
Monitoring -
The fault on the network has now been resolved and service has been restored.
Our engineers will continue to monitor the network to ensure all services are stable.
Any remaining issues should be considered unrelated and reported in the usual manner.
We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
May 8, 20:18 BST
Identified -
Engineers have identified a fibre break and are currently working to resolve the issue.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
May 8, 17:16 BST
Update -
Engineers are now on site and are working to resolve the issue as quickly as possible and are working with our networking team to restore service.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.
May 8, 16:48 BST
Investigating -
We are currently aware of an ongoing network incident affecting the following areas:
Berwick St James Codford & surrounding areas.
Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
May 8, 16:12 BST
Completed -
The scheduled maintenance has been completed.
May 8, 06:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 23:00 BST
Scheduled -
Essential Planned Maintenance will be taking place on the Wessex Internet network on 07/05/26 between the hours of 23:00 and 06:00 on 07/05/26 in the following locations:
Gutch Common & surrounding areas.
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
Apr 13, 12:42 BST
Completed -
The scheduled maintenance has been completed.
May 7, 06:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 23:00 BST
Scheduled -
Emergency Maintenance will be taking place on the Wessex Internet network on 06/05/26 between the hours of 23:00 and 06:00 on 07/05/26 in the following locations:
Durweston Lydlinch Lulworth
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
Apr 29, 10:29 BST