00369022: NETWORK INCIDENT AFFECTING DATA SERVICES - Lulworth & surrounding areas
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 16, 2026 - 21:37 BST
Update - Engineers are now on site and are working to resolve the issue as quickly as possible and are working with our networking team to restore service.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.
Oct 16, 2026 - 17:15 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Lulworth & surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Oct 16, 2026 - 15:29 BST

About This Site

We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.

The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.

Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.

Uptime over the past 90 days. View historical uptime.
Broadband Services Operational
Fixed-wireless Services Operational
Fibre to the Premise Services Operational
Business Ethernet Services Operational
London Core Network Operational
Internet Transit Operational
Peering via IXPs Operational
Data Centres Operational
Telehouse North Operational
Equinix LD8 Operational
CoreTX Bournemouth Operational
BT Exchange Blandford Operational
Wessex Internet Backhaul Operational
Primary Upstream Connection (Blandford) Operational
Tertiary Upstream Connection (Shaftesbury) Operational
Core Network Services Operational
DNS01 Server Operational
DNS02 Server Operational
RADIUS01 Server Operational
RADIUS02 Server Operational
SMTP Relay Operational
UniFi Wi-Fi Management Server Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments Operational
Direct Debit Payments Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

00365939: ESSENTIAL PLANNED CORE MAINTENANCE AFFECTING VOICE/DATA SERVICES - Several Oct 29, 2026 23:00 - Oct 30, 2026 06:00 GMT

Essential Core Maintenance will be taking place on the Wessex Internet network on Thursday 29th October between the hours of 23:00 and 06:00 the following morning in and around the following areas:

(SP3/SP7) Ashley Wood, Berwick St John, Berwick St James, Chilmark, Donhead St Andrew, East Knoyle, Fonthill Bishop, Hindon, Newtown, Sedgehill, Semley, Swallowcliffe.
(BA12) Codford, Corton, Longbridge Deverill, West Knoyle.
(BA9/SP8/DT9) Alford, Bourton, Elliscombe, Haydon, Stowell, Wincanton.
(BA4/BA10) Ditcheat, Redlynch, Wyke Champflower.
(TA11) Somerton and surrounding villages.
(BA21/BA22) Yeovil, Yeovil Marsh, Marston Magna, Mudford, Sparkford, South Cadbury.
(DT10) Sturminster Newton Area

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Oct 09, 2026 - 12:39 BST

00366443: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Several Nov 3, 2026 23:00 - Nov 4, 2026 06:00 GMT

Essential maintenance will be taking place on the Wessex Internet network on 03/11/2026 between the hours of 23:00 and finishing at 06:00 on the 4/11/2026 in the areas of:

Irwene Courtney,
Stourpaine and surrounding areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Oct 06, 2026 - 10:51 BST

00366999: PLANNED MAINTENANCE AFFECTING VOICE DATA SERVICES - Several Nov 5, 2026 23:00 - Nov 6, 2026 06:00 GMT

Essential will be taking place on the Wessex Internet network on 05/11/2026 between the hours of 23:00 and 06:00 on 06/11/2026 in:

Bulbarrow,
Hardington Moor,
Lyons head,
Winfrith,

And surrounding areas

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Oct 08, 2026 - 09:42 BST

Oct 16, 2026

00367907: NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - Isle Brewers
Resolved - This incident has been resolved.
Oct 16, 20:18 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Oct 12, 18:18 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Isle Brewers and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Oct 12, 16:14 BST
00357171: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Tollard Royal SP5 and surrounding areas.
Completed - The scheduled maintenance has been completed.
Oct 16, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 23:00 BST
Scheduled - Essential maintenance will be taking place on the Wessex Internet network on Thursday 15th October 2026, between the hours of 23:00 and 06:00 the following morning, in Tollard Royal SP5 and surrounding areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Sep 2, 10:18 BST

Oct 15, 2026

00356899: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Several
Completed - The scheduled maintenance has been completed.
Oct 15, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 23:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Sep 4, 10:31 BST
Scheduled - Essential maintenance will be taking place on the Wessex Internet network on Wednesday 14th October 2026, between the hours of 23:00 and 06:00 the following morning, in the following locations and their surrounding areas:

Ashmore - SP5 5AQ
Deanland - SP5 5PD
Shaftesbury - SP7 8QD
Tollard Royal - SP5 5PZ
Salisbury - SP5 5QF
Chettle - DT11 8DB
Gussage St Michael - BH21 5JE
Breamore - SP6 2DQ
Martin - SP6 3LQ
Sixpenny Handley - SP5 5NH
Cranborne - BH21 5QP
Wimborne St Giles - BH21 5NB
Horton - BH21 8NB
Cranborne - BH21 5RN

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Sep 2, 10:13 BST

Oct 14, 2026

Oct 13, 2026

No incidents reported.

Oct 12, 2026

00367345: NETWORK INCIDENT AFFECTING DATA SERVICES - Boldre and surrounding areas
Resolved - This incident has been resolved.
Oct 12, 18:17 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Oct 9, 17:13 BST
Update - Wessex Internet engineers are continuing to investigate the cause of this issue, and will provide an update when there is further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Oct 9, 10:35 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Boldre and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Oct 9, 09:06 BST
00367270 : NETWORK INCIDENT AFFECTING DATA SERVICES - Shaftesbury and surrounding areas
Resolved - This incident has been resolved.
Oct 12, 18:17 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Oct 9, 09:04 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Shaftesbury and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Oct 8, 15:29 BST
00366931 : NETWORK INCIDENT AFFECTING DATA SERVICES - Coombe Bissett and surrounding areas
Resolved - This incident has been resolved.
Oct 12, 18:17 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Oct 8, 08:04 BST
Identified - Engineers have identified a fibre break caused by a third party and are currently working to resolve the issue.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Oct 7, 14:06 BST
Update - Wessex Internet engineers are continuing to investigate the cause of this issue, and will provide an update when we have further information.

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Oct 7, 13:07 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Coombe Bissett and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Oct 7, 10:27 BST
00365352: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Somerton TA11
Completed - The scheduled maintenance has been completed.
Oct 12, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 12:00 BST
Scheduled - Essential maintenance will be taking place on the Wessex Internet network on Monday 12th October 2026, between the hours of 12:00 and 14:00 in Somerton

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Sep 30, 12:20 BST

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Oct 8, 2026

NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - Bulbarrow
Resolved - This incident has been resolved.
Oct 8, 08:06 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Sep 27, 19:32 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Bulbarrow and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Sep 27, 16:48 BST
00363040 : NETWORK INCIDENT AFFECTING DATA SERVICES - Chilmark and surrounding areas
Resolved - This incident has been resolved.
Oct 8, 08:05 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Sep 20, 14:28 BST
Identified - Engineers have identified a power failure and are currently working to resolve the issue.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Sep 20, 13:35 BST
Investigating - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Sep 19, 19:53 BST
Identified - Engineers have identified a power failure and are currently working to resolve the issue.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Sep 19, 19:45 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Sep 19, 08:56 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Chilmark and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Sep 19, 08:38 BST
00366366: NETWORK INCIDENT AFFECTING DATA SERVICES - Thornicombe and surrounding areas
Resolved - This incident has been resolved.
Oct 8, 08:04 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Oct 5, 19:21 BST
Identified - Engineers have identified a fibre break and are currently working to resolve the issue.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Oct 5, 14:53 BST
Update - Wessex Internet engineers are continuing to investigate the cause of this issue, and will provide an update when there is further information.

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Oct 5, 13:14 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Thornicombe and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Oct 5, 11:38 BST

Oct 7, 2026

00365341: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - SEVERAL
Completed - The scheduled maintenance has been completed.
Oct 7, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 23:00 BST
Scheduled - EMERGENCY CORE MAINTENACE will be taking place on the Wessex Internet network on Tuesday 6th October 2026 between the hours of 23:00 and 06:00 the following morning affecting the following areas:
Bulbarrow DT11 0HQ
Sharnhill Green DT2 7DJ
Fifehead DT11 0RT
Milton Abbas DT11 0BT
Woolland DT11 0EY
Milton Abbas DT11 0BB
Lydlinch DT10 2JA
Hazelbury Bryan DT10 2FY
Piddletrendhide DT2 7QF
Glanvilles Wootton DT9 5QE
and their surrounding areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Oct 1, 15:37 BST

Oct 6, 2026

Oct 5, 2026

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

00363476 : EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Multiple locations
Completed - The scheduled maintenance has been completed.
Oct 2, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 23:00 BST
Scheduled - Emergency maintenance will be taking place on the Wessex Internet network on the night of 01/10/2026 between the hours of 23:00 - 06:00

This will affect the following locations:

Fonthill Bishop
Corton
East Knoyle
Donhead St Andrew
West Knoyle
Codford
Shaftesbury
Tollard Royal
Berwick St John
Alvediston
Swallowcliffe
Chilmark
Semley
and surrounding areas

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Sep 23, 08:53 BST
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