Wessex Internet Network Status
All Systems Operational

About This Site

We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.

The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.

Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.

Uptime over the past 90 days. View historical uptime.
Broadband Services ? Operational
Fixed-wireless Services ? Operational
Fibre to the Premise Services ? Operational
Business Ethernet Services ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server ? Operational
DNS02 Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay ? Operational
UniFi Wi-Fi Management Server ? Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre ? Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments ? Operational
Direct Debit Payments ? Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 29, 2023

No incidents reported today.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023
Essential Maintenance - BA7, BA9, BA10, BA21, BA22, TA11, SP5, SP8, DT10, DT9 areas
Completed - The scheduled maintenance has been completed.
May 26, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 00:00 BST
Scheduled - Essential maintenance is being completed on 26/05/2023 between 00:00 and 06:00.

Customers in the following areas can expect downtime during the maintenance activity window:

Wincanton, Bayford, Penselwood, South Cadbury, Coneygore, Redlynch, Compton Castle, Babcary, Yarlington, Cucklington, Galhampton, Elliscombe, Buckhorn Weston, Milton on Stour, Stalbridge, Eccliffe, Charlton Adam, Holton, Haydon, Marston Magna, South Barrow, Stowell, Wyke Champflower, Mudford, Alford & surrounding areas.

Apologies in advance for any inconvenience this may cause.
May 23, 10:44 BST
May 25, 2023
Essential Maintenance - West Hatch, East Hatch, Tisbury, East Knoyle, Donhead St. Andrew, Donhead St. Mary, Newtown, Semley & surrounding areas.
Completed - The scheduled maintenance has been completed.
May 25, 18:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 09:00 BST
Scheduled - Essential maintenance is being completed on 25/05/2023 between 9:00 and 17:30.

Customers in the following areas can expect 30 minutes of downtime during the maintenance activity window:

West Hatch, East Hatch, Tisbury, East Knoyle, Donhead St. Andrew, Donhead St. Mary, Newtown, Semley & surrounding areas.

Apologies in advance for any inconvenience this may cause.
May 23, 13:40 BST
May 24, 2023

No incidents reported.

May 23, 2023
Service Issues - Network wide
Resolved - This incident has now been resolved.

Apologies for any inconvenience this may have caused.
May 23, 12:48 BST
Update - We have implemented a temporary workaround and are continuing to work with our third party supplier to administer a permanent solution.

If you experience a loss of service or intermittent connectivity, please unplug your router from the wall, leave for 20 seconds and plug back in. (Do NOT press the reset button on your router). Service will then return once the hardware has powered back on.

Apologies for any inconvenience this has caused.
May 19, 16:59 BST
Update - We are continuing to work on a fix for this issue.
May 19, 16:53 BST
Update - Our equipment supplier has identified a fault that is affecting a small number of ASUS router models across our network.
They have advised that they expect to implement a patch by the end of today, in the meantime please get in touch as we have an interim fix.
Any further updates will be posted here - thank you for your patience.
May 19, 11:30 BST
Identified - We have been able to identify the issue and we will be working with a 3rd party in order to implement a fix as soon as possible. We apologise for the inconvenience caused.
May 18, 23:32 BST
Update - We are still investigating this issue and will post updates here accordingly.

Thank you for your patience.
May 18, 21:23 BST
Investigating - We are aware some customers are experiencing service issues, this is being investigated currently, and a further update will be posted here within 2 hours.

Should you experience a loss of service or intermittent connectivity, please unplug your router and twist port (white box on the wall) from the wall, leave for 10 seconds and plug them back in. (Do NOT press the reset button on your router).

We are treating this as a matter of priority and apologise for any inconvenience caused.
May 18, 18:49 BST
May 22, 2023

No incidents reported.

May 21, 2023
Unexpected outage - Delcombe, Hilton and surrounding areas
Resolved - This incident has been resolved.
May 21, 06:12 BST
Identified - The issue has been identified and a fix is being implemented.
May 20, 20:23 BST
Investigating - We have had an unexpected power outage, that is affecting customers in the Delcombe and Hilton area.
We are investigating the issue and apologise for any inconvenience.
May 20, 19:01 BST
May 20, 2023
May 19, 2023
Essential Maintenance - BA7, BA9, BA10, BA21, BA22, TA11, SP5, SP8, DT10, DT9 areas
Completed - The scheduled maintenance has been completed.
May 19, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 00:01 BST
Scheduled - Essential maintenance is being completed on 19/05/2023 between 00:00 and 06:00.

Customers in the following areas can expect downtime during the maintenance activity window:

Wincanton, Bayford, Penselwood, South Cadbury, Coneygore, Redlynch, Compton Castle, Babcary, Yarlington, Cucklington, Galhampton, Elliscombe, Buckhorn Weston, Milton on Stour, Stalbridge, Eccliffe, Charlton Adam, Holton, Haydon, Marston Magna, South Barrow, Stowell, Wyke Champflower, Mudford, Alford & surrounding areas.

Apologies in advance for any inconvenience this may cause.
May 15, 16:20 BST
May 18, 2023
May 17, 2023
Scheduled Maintenance - Telephone Service
Completed - The scheduled maintenance has been completed.
May 17, 05:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 23:01 BST
Scheduled - Scheduled maintenance is being completed between 11pm 16/05/2023 and 5am 17/05/2023.

Customers should expect short interruptions with their Wessex Internet VoIP (telephone) service during the maintenance window.

We apologise in advance for any inconvenience this may cause.
May 9, 12:16 BST
May 16, 2023
May 15, 2023
Unexpected outage - Penselwood, Compton Castle, Stourton, South Cadbury, Galhampton, Holton, Yarlington, Wincanton and surrounding areas
Resolved - This incident has been resolved.
May 15, 08:46 BST
Identified - The issue has been identified and a fix is being implemented.
May 12, 12:58 BST
Update - We are continuing to investigate this issue.
May 12, 11:11 BST
Investigating - We are aware that there is an issue currently affecting customers in Penselwood, Compton Castle, Stourton, Galhampton, Holton, Yarlington, Wincanton, South Cadbury, and surrounding areas

We are investigating this at the moment, an engineer is en route and further updates will be posted here.
May 12, 11:09 BST
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