Monitoring - Temporary power is in place and expected to last for the duration of the Power Cut.

If your power has been restored but your internet service does not resume then please contact us to report a fault.

The Wessex Internet Engineering Team
Apr 24, 18:54 UTC
Investigating - We are experiencing an unexpected outage at our Wimborne St Giles mast caused by a power cut.

An engineer is on the way to provide a temporary power source.

This may affect customers in the following areas: Wimborne St GIled, Brockington, Knowlton & Monkton Up Wimborne.

Apologies for any inconvenience caused.
Apr 24, 16:33 UTC

About This Site

At Wessex Internet, transparency is one of our core values. Our mission is to deliver superfast broadband securely and reliably, and on this page you will find details on how we're doing.

The metrics you see below are live and raw feeds from our 3rd party monitoring system; and our past incident and maintenance history is shown towards the bottom. We don't hide things or pretend we don't have issues, but we'll strive to be the best, constantly make improvements and increase resilience, and finally learn from our mistakes where these may occasionally happen.

If you have any questions not answered here, please contact us at support@wessexinternet.com.

Broadband Services ? Operational
Fixed-wireless Services   ? Operational
Fibre to the Premise Services   ? Operational
Business Ethernet Services   ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit   ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs   ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North   ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8   ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth   Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford   Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford)   ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury)   ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server   ? Operational
DNS02 Server   ? Operational
RADIUS01 Server   ? Operational
RADIUS02 Server   ? Operational
SMTP Relay   ? Operational
UniFi Wi-Fi Management Server   ? Operational
Authoritative DNS Servers   ? Operational
Contacting us/ Tools/ Portals Operational
E-mail   Operational
Telephone System   Operational
Web Help Centre   ? Operational
End User Portal   Operational
Wessex Internet Website   Operational
Network Status Page   Operational
Credit and Debit Card Payments   ? Operational
Direct Debit Payments   ? Operational
Telephone-based Network Status Messaging Service (BETA)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be upgrading software on our Farnham East mast between 09:00 and 10:00 on Thursday 19th April.

Customers in Farnham may experience short outages during this time.

We apologise for any inconvenience.

The Wessex Internet Engineering Team
Posted on Apr 24, 18:51 UTC
Past Incidents
Apr 25, 2018

No incidents reported today.

Apr 24, 2018
Resolved - This incident has been resolved.
Apr 24, 18:51 UTC
Identified - Due to critical engineering works, we are experiencing an outage in Ashmore.

Our engineer is on site and a solution is expected within the hour.

Apologies for any inconvenience caused.
Apr 23, 15:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 24, 17:00 UTC
Update - As a result of ongoing works, customers may shortly experience a 10 minute outage.
Apr 24, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 10:00 UTC
Scheduled - We are undergoing maintenance on our Trinity and Compton Abbas masts on Tuesday 24th April.

Areas that may be affected from our Trinity mast include: Shaftesbury, Motcombe, Madjeston, Bugley, West Melbury and surrounding areas.

Areas that may be affected from our Compton Abbas mast include: Melbury Abbas, East Melbury, Cann and Cann Common.

Customers may experience short outages throughout the day.

We apologise for any inconvenience.

The Wessex Internet Engineering Team
Apr 23, 14:28 UTC
Apr 23, 2018
Resolved - This incident has been resolved.
Apr 23, 15:08 UTC
Monitoring - Monitoring: A fix has been implemented and we are monitoring the results.
Apr 18, 16:10 UTC
Investigating - We are experiencing an outage at our Horsefair mast.

This may affect the following areas: Hartgrove, East/West Orchard, parts of Manston & surrounding areas.

We have an engineer on route to site and expect a resolution shortly.

We will post updates here as we get them.

We apologies for any inconvenience caused.

The Wessex Internet Engineering Team.
Apr 18, 15:43 UTC
Resolved - This incident has been resolved.
Apr 23, 15:08 UTC
Monitoring - Monitoring: A fix has been implemented and we are monitoring the results.
Apr 18, 16:10 UTC
Investigating - We are experiencing an outage at our Coneygore mast.

We have an engineer on route to site and expect a resolution shortly.

We will post updates here as we get them.

We apologies for any inconvenience caused.

The Wessex Internet Engineering Team.
Apr 18, 15:32 UTC
Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 20, 2018
Resolved - This incident has been resolved.
Apr 20, 15:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 20, 08:17 UTC
Investigating - We are currently experiencing an unexpected outage that is affecting Stourpaine.

We will post updates here as we get them.

Apologies for any inconvenience caused.

The Wessex Internet Engineering Team.
Apr 20, 07:59 UTC
Resolved - This incident has been resolved.
Apr 20, 15:26 UTC
Identified - The issue has been identified and a fix is being implemented.

A resolution should be sought within the hour.

Please accept our apologies for this outage.
Apr 19, 13:50 UTC
Investigating - We are currently experiencing an outage at our Coneygore mast.

This may affect the following areas: Wincanton, Cucklington, North Cheriton, Stoke Trister and surrounding areas.

We have an engineer on route to site and expect a resolution shortly.

We will post updates here as we get them.

Apologies for any inconvenience caused.

The Wessex Internet Engineering Team.
Apr 19, 11:47 UTC
Resolved - This incident has been resolved.
Apr 20, 15:25 UTC
Identified - The issue has been identified and a fix is being implemented.

A resolution should be sought within the hour.

Please accept our apologies for this outage.
Apr 19, 13:50 UTC
Investigating - We are experiencing an outage at our Horsefair mast.

This may affect the following areas: Hartgrove, East/West Orchard, parts of Manston & surrounding areas.

We have an engineer on route to site and expect a resolution shortly.

We will post updates here as we get them.

We apologies for any inconvenience caused.

The Wessex Internet Engineering Team.
Apr 19, 11:48 UTC
Completed - The scheduled maintenance has been completed.
Apr 20, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 06:00 UTC
Scheduled - Scheduled - We will be conducting maintenance on our Bonham mast between 6am and 7am Friday 20th April.

This may affect the following areas: Stourton, Barrow and surrounding areas.

We apologise for any inconvenience.

The Wessex Internet Engineering Team
Apr 18, 10:29 UTC
Apr 19, 2018
Completed - The scheduled maintenance has been completed.
Apr 19, 14:00 UTC
Update - Update - Maintenance has overrun, our engineers will be on site for approximately another hour.

Customers may experience short outages during this time.
Apr 19, 13:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 11:00 UTC
Scheduled - Scheduled - We will be upgrading software on our Melbury Bubb base station between 11am and 2pm Thursday 19th April.

This may affect the following areas: Chetnole, Leigh, Yetminster, Hilfield and surrounding areas.

We apologise for any inconvenience.

The Wessex Internet Engineering Team
Apr 18, 10:19 UTC
Apr 18, 2018
Resolved - Resolved: This incident has been resolved.
Apr 18, 10:10 UTC
Monitoring - This issue has now been resolved.

We will be monitoring the network over the next 24Hrs.

Apologies for the inconvenience

The Wessex Internet Engineering Team
Apr 17, 09:01 UTC
Investigating - We are experiencing an outage in the Tisbury area.

We have an engineer on route to site and expect a resolution within an hour.

We will post updates here as we get them.

We apologies for any inconvenience caused.

The Wessex Internet Engineering Team.
Apr 17, 08:14 UTC
Apr 16, 2018
Completed - The scheduled maintenance has been completed.
Apr 16, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 11:00 UTC
Scheduled - Scheduled - We will be upgrading software on our West Knoyle base station between 11am and 12pm Monday 16th April.

This may affect the following areas: West Knoyle, Barrow Street, Huntingford, Sedgehill, Milton on Stour & surrounding areas.

We apologise for any inconvenience.

The Wessex Internet Engineering Team
Apr 12, 14:28 UTC
Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018
Completed - The scheduled maintenance has been completed.
Apr 13, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 13:00 UTC
Scheduled - Scheduled - We will be upgrading software on our Motcombe mast between 13:00 and 15:00 this afternoon (Friday 13th April).

Customers in Motcombe may experience an outage for 10 minutes or so.

We apologise for any inconvenience.

The Wessex Internet Engineering Team
Apr 13, 08:42 UTC
Apr 12, 2018
Completed - The scheduled maintenance has been completed.
Apr 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 10:00 UTC
Scheduled - Scheduled - We will be upgrading software on our Compton Castle base station between 10am and 11am Thursday 12th April.

This may affect the following areas: Galhampton, Sparkford, South/North Barrow, Queen Camel, South/North Cadbury, Woolston and surrounding areas.

We apologise for any inconvenience.

The Wessex Internet Engineering Team
Apr 10, 12:06 UTC
Apr 11, 2018

No incidents reported.