Wessex Internet Network Status
Update - An engineer has been to the site to attempt to fix, however the weather conditions are too dangerous to climb far enough to reach the suspected issue. The engineer will re-visit at a later date as soon as possible to safely climb and repair the equipment. In the meantime, affected customers have been moved to a different sector in order to regain connectivity. We apologise for the inconvenience.
Dec 27, 2023 - 11:37 GMT
Update - A specialist wireless engineer will be on-site today to investigate the identified fault.
Dec 27, 2023 - 09:06 GMT
Identified - We have identified a fault on-site, which will need a specialist wireless engineer to visit. We are looking at organising this as soon as possible and apologise for the inconvenience.
Dec 24, 2023 - 13:27 GMT
Update - We have an engineer on-site and we are investigating the issue further.
Dec 24, 2023 - 12:26 GMT
Investigating - We are investigating issues with wireless connectivity at Gutch Common.
Dec 24, 2023 - 08:19 GMT

About This Site

We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.

The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.

Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.

Broadband Services ? Operational
Fixed-wireless Services ? Operational
Fibre to the Premise Services ? Operational
Business Ethernet Services ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server ? Operational
DNS02 Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay ? Operational
UniFi Wi-Fi Management Server ? Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre ? Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments ? Operational
Direct Debit Payments ? Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance - Blandford Exchange Mar 10, 2024 20:00 - Mar 11, 2024 06:00 GMT
Scheduled maintenance is being completed on our network in Blandford Exchange on Sunday the 10th March at 8pm until Monday 11th March at 6am.

Customers should experience downtime during the maintenance window.

Apologies in advance for any inconvenience this may cause.

Posted on Feb 15, 2024 - 10:55 GMT
Past Incidents
Feb 23, 2024
Completed - The scheduled maintenance has been completed.
Feb 23, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 23:00 GMT
Scheduled - We are completing network maintenance between 15/02/2024 at 23:00 and 16/02/2024 at 06:00.

Customers in the following areas should experience downtime during the maintenance activity window:

South Cadbury, Holton, South Barrow, Poyntington, Marston Magna, Yeovil Marsh, Stowell, Alford, Wyke Champflower, Haydon, Limington, Ditcheat, Stalbridge and surrounding areas.

Apologies in advance for any inconvenience this may cause.

Feb 1, 10:07 GMT
Completed - The scheduled maintenance has been completed.
Feb 23, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 21:00 GMT
Scheduled - We are completing network maintenance between 22/02/2024 at 21:00 and 23/02/2024 at 06:00.

Customers in High Lea may experience downtime during the maintenance activity window.

Apologies in advance for any inconvenience this may cause.

Feb 19, 09:18 GMT
Feb 22, 2024
Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Completed - The scheduled maintenance has been completed.
Feb 15, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 23:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Feb 6, 17:13 GMT
Scheduled - Scheduled maintenance is being completed on our network on Wednesday 14th February between 23.00 and Thursday 15th February at 06.00

Customers may experience a short disruption to service during this time.

Feb 6, 17:12 GMT
Completed - The scheduled maintenance has been completed.
Feb 15, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 20:00 GMT
Scheduled - Scheduled maintenance is being completed on our network in Blandford Exchange on Wednesday 14th February between 8pm and Thursday 15th February at 5am.

Customers should not experience any downtime although services will be at risk.

Feb 5, 09:00 GMT
Feb 14, 2024
Feb 13, 2024

No incidents reported.

Feb 12, 2024
Resolved - This incident has been resolved.
Feb 12, 16:37 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 13:27 GMT
Investigating - We are aware that there is an issue currently affecting some customers in Cheselbourne.

An engineer has been dispatched and is currently investigating - further updates will be posted here.

We apologise for any inconvenience caused.

Feb 12, 10:21 GMT
Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024
Completed - The scheduled maintenance has been completed.
Feb 9, 06:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 23:00 GMT
Scheduled - We are completing essential network maintenance between 08/02/2024 at 23:00 and 09/02/2024 at 06:00.

Customers in Buckhorn Weston may experience downtime during the maintenance activity window.

Apologies in advance for any inconvenience this may cause.

Feb 6, 11:46 GMT
Completed - The scheduled maintenance has been completed.
Feb 9, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 23:01 GMT
Scheduled - Scheduled maintenance is being completed on our network in Blandford Exchange on Thursday 8th January between 11pm and Friday 9th January at 6am.

Customers should not experience any downtime although services will be at risk.

Jan 26, 14:45 GMT