All Systems Operational

About This Site

At Wessex Internet, transparency is one of our core values. Our mission is to deliver superfast broadband securely and reliably, and on this page you will find details on how we're doing.

The metrics you see below are live and raw feeds from our 3rd party monitoring system; and our past incident and maintenance history is shown towards the bottom. We don't hide things or pretend we don't have issues, but we'll strive to be the best, constantly make improvements and increase resilience, and finally learn from our mistakes where these may occasionally happen.

If you have any questions not answered here, please contact us at support@wessexinternet.com.

Broadband Services ? Operational
Fixed-wireless Services ? Operational
Fibre to the Premise Services ? Operational
Business Ethernet Services ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server ? Operational
DNS02 Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay ? Operational
UniFi Wi-Fi Management Server ? Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre ? Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments ? Operational
Direct Debit Payments ? Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jul 5, 2020

No incidents reported today.

Jul 4, 2020

No incidents reported.

Jul 3, 2020
Completed - The scheduled maintenance has been completed.
Jul 3, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 00:00 BST
Scheduled - Scheduled Maintenance Affecting Cheselbourne area, you may experience short outages during this time. Apologies for any inconvenience.
Jul 2, 08:34 BST
Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020
Resolved - This incident has been resolved.
Jun 26, 21:40 BST
Investigating - We are aware that there is an issue currently affecting customers in Stourpaine and surrounding areas. We are investigating this at the moment, and further updates will be posted here.

We apologise for any inconvenience caused.
Jun 26, 21:19 BST
Resolved - This incident has now been resolved
Jun 26, 16:39 BST
Monitoring - a fix to the outage has been implemented and we are monitoring the connection
Jun 25, 17:15 BST
Investigating - We have had an unexpected power outage and affecting customers in the Iwerne Minster area. We are investigating the issue. Apologies for any inconvenience.
Jun 25, 16:25 BST
Jun 25, 2020
Resolved - This power incident has been resolved. We are sorry for the disruption
Jun 25, 22:29 BST
Investigating - We have had an unexpected power outage and affecting customers in the Melbury area. We are investigating the issue. Apologies for any inconvenience.
Jun 25, 21:15 BST
Resolved - This incident has been resolved. We are aware of the issues in this area and within a month will be installing new equipment to improve service. Thank you for your patience and understanding
Jun 25, 11:55 BST
Investigating - We are aware that there is an issue affecting certain customers on our network. We are investigating this as a matter of urgency and further updates will be posted here.

We apologise for any inconvenience caused.
Jun 24, 09:58 BST
Jun 24, 2020
Completed - The scheduled maintenance has been completed.
Jun 24, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 11:00 BST
Scheduled - We will be undergoing an emergency maintenance during this time. Customers in the Bryanston, Travellers Rest, Thornicombe and surrounding areas may experience short outages. Apologies for the inconvenience.
Jun 24, 09:07 BST
Jun 23, 2020

No incidents reported.

Jun 22, 2020
Completed - The scheduled maintenance has been completed.
Jun 22, 16:50 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 15:51 BST
Scheduled - We will be working on the connection in the Bryanston Area, we are sorry for the disruption
Jun 22, 15:46 BST
Resolved - Power has been fully restored
Jun 22, 16:03 BST
Monitoring - We currently are supplying it with temporary power until a more stable solution can be found
Jun 22, 09:42 BST
Investigating - We have had an unexpected power outage and affecting some customers in the Ashmore area. We are investigating the issue. Apologies for any inconvenience.
Jun 21, 19:31 BST
Jun 21, 2020