Identified - We have been experiencing an issue with receiving emails to our Customer Service and Sales Teams. If you have sent us an email recently and have not had a response, please resend the email to us as we are in the process of resolving the issue. One of our team will members will then be in touch. Apologies for any inconvenience.
May 20, 15:25 BST

About This Site

At Wessex Internet, transparency is one of our core values. Our mission is to deliver superfast broadband securely and reliably, and on this page you will find details on how we're doing.

The metrics you see below are live and raw feeds from our 3rd party monitoring system; and our past incident and maintenance history is shown towards the bottom. We don't hide things or pretend we don't have issues, but we'll strive to be the best, constantly make improvements and increase resilience, and finally learn from our mistakes where these may occasionally happen.

If you have any questions not answered here, please contact us at support@wessexinternet.com.

Broadband Services ? Operational
Fixed-wireless Services ? Operational
Fibre to the Premise Services ? Operational
Business Ethernet Services ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server ? Operational
DNS02 Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay ? Operational
UniFi Wi-Fi Management Server ? Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre ? Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments ? Operational
Direct Debit Payments ? Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Scheduled Maintenance Penselwood Jun 4, 22:30 - Jun 5, 03:30 BST
We will be undergoing a scheduled maintenance during this time. Customers in the Penselwood and surrounding areas may experience short outages. Apologies for any inconvenience.
Posted on Jun 1, 11:01 BST
Past Incidents
Jun 1, 2020

No incidents reported today.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020
Resolved - This incident has been resolved.
May 29, 13:41 BST
Investigating - We have had an unexpected SSE power outage and affecting customers in the Pentridge and surrounding areas. Apologies for any inconvenience.
May 29, 11:12 BST
Resolved - This incident has been resolved.
May 29, 13:39 BST
Update - We are continuing to monitor for any further issues.
May 29, 12:56 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 12:52 BST
Investigating - We are aware that there is an issue currently affecting customers in Hilton area. We are investigating this at the moment, and further updates will be posted here.

We apologize for any inconvenience caused.
May 29, 11:31 BST
May 28, 2020

No incidents reported.

May 27, 2020
Completed - The scheduled maintenance has been completed.
May 27, 12:57 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 12:45 BST
Scheduled - Schedule maintenance West Knoyle Area, you may experience short outages. Apologies for any inconvenience
May 27, 12:42 BST
May 26, 2020
Resolved - This incident has been resolved.
May 26, 17:46 BST
Investigating - Outage Affecting Winfrith Area - apologies for any inconvenience
May 26, 14:02 BST
May 25, 2020

No incidents reported.

May 24, 2020
Resolved - This incident has been resolved.
May 24, 11:11 BST
Investigating - Outage Affecting Compton Castle Area, an engineer is on his way. Apologies for any inconvenience.
May 24, 09:46 BST
Resolved - This incident has been resolved.
May 24, 11:10 BST
Investigating - Outage Affecting Charlton Musgrove Area, apologies for any inconvenience
May 24, 10:07 BST
Resolved - This incident has been resolved.
May 24, 11:10 BST
Investigating - Outage Affecting Bryanston/Morden Area Apologies for any inconvenience
May 24, 10:53 BST
May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020
Resolved - This incident has been resolved.
May 21, 12:58 BST
Investigating - We are aware that there is an issue currently affecting customers in Prescombe/Bowerchalke. We are investigating this at the moment, and further updates will be posted here.

We apologize for any inconvenience caused.
May 21, 12:53 BST
May 20, 2020
Completed - The scheduled maintenance has been completed.
May 20, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 09:01 BST
Scheduled - We will be undergoing a scheduled maintenance during this time. Customers in the Conneygore, Wincanton and surrounding areas may experience short outages. Apologies for any inconvenience.
May 19, 08:12 BST
May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.