Update - We are continuing to use a temporary mast for customers while our engineers find an alternative solution. We deeply apologise to any customers that are still experiencing issues.
Apr 29, 14:46 BST
Update - We are still using a temporary mast for customers. We are continuing to try and resolve the issue at Wardon Hill. We deeply apologise to any customers that are still experiencing issues.
Apr 24, 10:19 BST
Update - We are continuing to work on a fix for this issue.
Apr 24, 10:16 BST
Update - We have implemented a temporary mast to restore and improve connections to customers. We are continuing to liaise with the 3rd party to resolve the issue at Wardon Hill. We deeply apologise to any customers that are still experiencing issues.
Apr 18, 19:00 BST
Update - We are continuing to liaise with the 3rd party to resolve the issue at Wardon Hill. We deeply apologise to any customers that are still experiencing issues.
Apr 16, 13:17 BST
Update - We are continuing to liaise with the 3rd party to resolve the issue at Wardon Hill. We apologise to any customers that are still experiencing slow speeds or intermittent outages.
Apr 15, 10:02 BST
Update - We have found a source of interference from a 3rd party that is affecting some customers off the Wardon Hill mast. We are now speaking to the 3rd party to resolve the issue. We apologise to any customers that are still experiencing slow speeds or intermittent outages.
Apr 11, 17:59 BST
Identified - We are continuing to work on the issue of 3rd party interference affecting services to some customers off Wardon Hill. We will be back on site tomorrow with testing equipment to allow us to prove the interference to the 3rd party and will update shortly after that. We have implemented a temporary fix that has resolved the issue to the majority of customers but we apologise to any customers that are still experiencing slow speeds or intermittent outages.
Apr 10, 21:56 BST
Update - We have undertaken significant work on our Wardon Hill Mast this week to resolve an issue that appears to be caused by significant Interference from nearby 3rd Party equipment. We have improved signals to customers as far as possible and thank people for being patient while we work through this unusual problem.
Apr 5, 17:56 BST
Investigating - We are currently investigating an issue affecting customers at Warden Hill area. Apologies for the inconvenience.
Apr 1, 08:30 BST

About This Site

At Wessex Internet, transparency is one of our core values. Our mission is to deliver superfast broadband securely and reliably, and on this page you will find details on how we're doing.

The metrics you see below are live and raw feeds from our 3rd party monitoring system; and our past incident and maintenance history is shown towards the bottom. We don't hide things or pretend we don't have issues, but we'll strive to be the best, constantly make improvements and increase resilience, and finally learn from our mistakes where these may occasionally happen.

If you have any questions not answered here, please contact us at support@wessexinternet.com.

Broadband Services ? Operational
Fixed-wireless Services ? Operational
Fibre to the Premise Services ? Operational
Business Ethernet Services ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server ? Operational
DNS02 Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay ? Operational
UniFi Wi-Fi Management Server ? Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre ? Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments ? Operational
Direct Debit Payments ? Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Scheduled maintenance - Fonthill Jun 26, 13:00-15:00 BST
We will be undergoing scheduled maintenance during this time. Customer at SP3 and surrounding areas may experience short outages. Apologies for any inconvenience.
Posted on Jun 26, 09:18 BST
Scheduled Maintenance - Pentridge Jun 26, 15:00-16:00 BST
We will be undergoing scheduled maintenance during this time. Customers may experience brief outages during this time. Sorry for any inconvenience caused.
Posted on Jun 25, 13:22 BST
Scheduled Core Maintenance Jun 28, 00:00-05:00 BST
We will be undergoing Core Maintenance that will be affecting Cranborne, Cripplestyle, Pentridge, Fordingbridge areas. You may experience an outage for a couple of hours. Apologies for any inconvenience.
Posted on Jun 25, 14:36 BST
Past Incidents
Jun 26, 2019
Resolved - This incident has been resolved.
Jun 26, 09:25 BST
Investigating - We are currently investigating an issue affecting some customers at Blandford Forum area. We have engineers on site working to restore the services as soon as possible. Apologies for any inconvenience.
Jun 25, 19:40 BST
Completed - The scheduled maintenance has been completed.
Jun 26, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 00:00 BST
Scheduled - We will be undergoing Scheduled Maintenance on the core network. There will be intermittent outages during this time affecting Farnham, Chettle, Gussage, Tollard Royal areas.
Apologies for any inconvenience.
Jun 21, 11:21 BST
Jun 24, 2019
Resolved - This incident has been resolved.
Jun 24, 12:41 BST
Update - We have engineers on site working to restore the services as soon as possible. Apologies for any inconvenience.
Jun 24, 10:22 BST
Investigating - We are currently investigating an issue affecting customers at Gutch Common, West Knoyle, Tisbury, Shaftesbury, Gillingham and surrounding areas. Apologies for any inconvenience.
Jun 24, 09:11 BST
Jun 23, 2019

No incidents reported.

Jun 22, 2019
Resolved - This incident has been resolved.
Jun 22, 12:58 BST
Update - We have engineers on site working to restore the services as soon as possible. Apologies for any inconvenience.
Jun 22, 10:11 BST
Investigating - We are currently investigating an issue affecting customers at Salisbury, SP5 and surround areas. Apologies for any inconvenience.
Jun 21, 20:49 BST
Jun 21, 2019
Resolved - This incident has been resolved.
Jun 21, 20:22 BST
Update - Update: We have engineers on route to the site.
Jun 21, 19:23 BST
Investigating - We are currently investigating an issue affecting customers at Galhampton and surrounding areas. Apologies for any inconvenience.
Jun 21, 18:42 BST
Completed - The scheduled maintenance has been completed.
Jun 21, 12:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 09:30 BST
Scheduled - We will be undergoing planned maintenance in the Compton Abbas area, there will be a short outage. Apologies for any inconvenience.
Jun 19, 16:05 BST
Jun 20, 2019

No incidents reported.

Jun 19, 2019
Completed - The scheduled maintenance has been completed.
Jun 19, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 01:00 BST
Scheduled - We will be undergoing core infrastructure maintenance.

This work will have no impact on your services, however, we will be at risk on our resilient path during portions of this time.
Jun 17, 12:16 BST
Jun 18, 2019
Resolved - This incident has been resolved.
Jun 18, 08:33 BST
Update - statuspage@wessexinternet.com
Jun 18, 05:06 BST
Investigating - We have had an unexpected power outage and affecting customers in the Pentridge area. We are investigating the issue. Apologies for any inconvenience.
Jun 18, 05:06 BST
Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019
Completed - The scheduled maintenance has been completed.
Jun 14, 03:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 23:59 BST
Scheduled - We will be undergoing scheduled maintenance affecting Tisbury areas, Chilmark areas. There will be connection loss during this time for about an hour. Apologies for any inconvenience.
Jun 12, 17:15 BST
Completed - The scheduled maintenance has been completed.
Jun 14, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 23:00 BST
Scheduled - This will be affecting the Henstridge and surrounding areas, Wardon hill and Melbury Bubb we expect some outages at this time. Sorry for the inconvenience.
Jun 4, 09:00 BST
Jun 12, 2019

No incidents reported.