Wessex Internet Network Status
Update - We are investigating further unexpected issues which have occurred. We apologise for further inconvenience caused.
Mar 29, 2024 - 08:47 GMT
Update - A temporary fix has been implemented while further investigations are being carried out. Customers may experience unavoidable intermittent drops in services, which we apologise for.
Mar 28, 2024 - 20:58 GMT
Investigating - We are currently investigating this issue.
Mar 28, 2024 - 19:32 GMT
Update - An engineer has been to the site to attempt to fix, however the weather conditions are too dangerous to climb far enough to reach the suspected issue. The engineer will re-visit at a later date as soon as possible to safely climb and repair the equipment. In the meantime, affected customers have been moved to a different sector in order to regain connectivity. We apologise for the inconvenience.
Dec 27, 2023 - 11:37 GMT
Update - A specialist wireless engineer will be on-site today to investigate the identified fault.
Dec 27, 2023 - 09:06 GMT
Identified - We have identified a fault on-site, which will need a specialist wireless engineer to visit. We are looking at organising this as soon as possible and apologise for the inconvenience.
Dec 24, 2023 - 13:27 GMT
Update - We have an engineer on-site and we are investigating the issue further.
Dec 24, 2023 - 12:26 GMT
Investigating - We are investigating issues with wireless connectivity at Gutch Common.
Dec 24, 2023 - 08:19 GMT

About This Site

We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.

The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.

Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.

Broadband Services ? Partial Outage
Fixed-wireless Services ? Partial Outage
Fibre to the Premise Services ? Partial Outage
Business Ethernet Services ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server ? Operational
DNS02 Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay ? Operational
UniFi Wi-Fi Management Server ? Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre ? Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments ? Operational
Direct Debit Payments ? Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 29, 2024

Unresolved incident: Unexpected Outage in Iwerne Minster and surrounding area.

Mar 28, 2024
Completed - The scheduled maintenance has been completed.
Mar 28, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 21:00 GMT
Scheduled - We are completing network maintenance between 27/03/2024 at 21:00 and 28/03/2024 at 06:00.

Customers in Holwell Farm, Cranborne, Cripplestyle will experience downtime during the maintenance activity window.

Apologies in advance for any inconvenience this may cause.

Mar 18, 14:33 GMT
Mar 27, 2024
Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024
Resolved - This incident has been resolved.
Mar 24, 11:32 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 10:59 GMT
Investigating - We are currently investigating the issue and have an engineer on route
Mar 24, 10:35 GMT
Resolved - This incident has been resolved.
Mar 24, 10:56 GMT
Update - SSE has set up a temporary generator at the site to maintain the main power supply while they continue to work towards a permanent solution for the power disruptions in the area.
Mar 12, 14:12 GMT
Identified - We have detected problems with the main power supply to Henstridge, affecting our equipment. An SSE Engineer is presently on-site conducting an investigation.

Further updates will be provided shortly.

Mar 11, 10:36 GMT
Investigating - We are currently investigating an issue with our wireless service in Henstridge and surrounding areas,
Mar 11, 09:54 GMT
Mar 23, 2024

No incidents reported.

Mar 22, 2024
Resolved - This incident has been resolved.
Mar 22, 07:52 GMT
Monitoring - Our call system has been restored, and we are monitoring to ensure stability.
Mar 21, 16:21 GMT
Investigating - We are currently experiencing an unexpected outage of calls to and from our call centre. We are actively investigating to get this resolved as soon as possible.
Mar 21, 16:08 GMT
Completed - The scheduled maintenance has been completed.
Mar 22, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 23:00 GMT
Scheduled - Scheduled maintenance is being completed on our core network on Thursday 21st March between 23.00 and Friday 22nd March at 06.00.

Customers may experience a short disruption to service during this time.

Mar 18, 14:20 GMT
Completed - The scheduled maintenance has been completed.
Mar 22, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 23:00 GMT
Scheduled - We are completing network maintenance between 21/03/2024 at 23:00 To 22/03/2024 at 06:00.

Customers in East Knoyle and surrounding areas will experience downtime during the maintenance activity window.

Apologies in advance for any inconvenience this may cause.

Mar 18, 15:16 GMT
Mar 21, 2024
Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 23:00 GMT
Scheduled - Scheduled maintenance is being completed on our core network on Thursday 14th March between 23.00 and Friday 15th February at 06.00.

Customers may experience a short disruption to service during this time.

Mar 5, 14:42 GMT