All Systems Operational

About This Site

At Wessex Internet, transparency is one of our core values. Our mission is to deliver superfast broadband securely and reliably, and on this page you will find details on how we're doing.

The metrics you see below are live and raw feeds from our 3rd party monitoring system; and our past incident and maintenance history is shown towards the bottom. We don't hide things or pretend we don't have issues, but we'll strive to be the best, constantly make improvements and increase resilience, and finally learn from our mistakes where these may occasionally happen.

If you have any questions not answered here, please contact us at support@wessexinternet.com.

Broadband Services ? Operational
Fixed-wireless Services ? Operational
Fibre to the Premise Services ? Operational
Business Ethernet Services ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server ? Operational
DNS02 Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay ? Operational
UniFi Wi-Fi Management Server ? Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre ? Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments ? Operational
Direct Debit Payments ? Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Maintenance Hilton Sep 24, 10:00-12:00 BST
We are replacing some equipment and some customers may experience a short outage
Posted on Sep 17, 15:16 BST
Past Incidents
Sep 18, 2020
Resolved - This has now been resolved. Sorry for the inconvenience caused
Sep 18, 11:48 BST
Update - We have now completed the emergency work at the mast. The signal is stable and we will be implementing a final solution tomorrow to resolve this. Apologies for the disturbance to your regular connection
Sep 17, 20:24 BST
Update - We are continuing to work on this issue and an engineer is on-site. There may be further outages
Sep 17, 19:53 BST
Identified - We have found the issue and restored partial connection. The speeds will be much slower until we can get someone on site
Sep 17, 17:31 BST
Investigating - We are aware that there is an issue currently affecting customers in Berwick St John. We are investigating this at the moment, and further updates will be posted here.

We apologise for any inconvenience caused.
Sep 17, 17:17 BST
Completed - The scheduled maintenance has been completed.
Sep 18, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 23:00 BST
Scheduled - We will be undergoing a scheduled maintenance during this time in our Core Network. Customers may experience short outages. Apologies for any inconvenience.
Sep 17, 10:29 BST
Sep 17, 2020
Completed - The scheduled maintenance has been completed.
Sep 17, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 11:00 BST
Scheduled - We will be changing some equipment to improve the service in this area and install a battery back up
Sep 9, 11:03 BST
Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020
Completed - The scheduled maintenance has been completed.
Sep 14, 14:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 12:30 BST
Scheduled - We will be swapping out a partially faulty radio which we believe has been causing slow speeds in the area. This might drop the connection of some customers for a maximum of 10 mins
Sep 14, 10:12 BST
Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020
Completed - The scheduled maintenance has been completed.
Sep 11, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:01 BST
Scheduled - We will be undergoing a scheduled maintenance during this time in our Core Network. Customers may experience short outages. Apologies for any inconvenience.
Sep 10, 10:47 BST
Sep 10, 2020
Resolved - This incident has been resolved.
Sep 10, 14:32 BST
Update - We are continuing to monitor for any further issues.
Sep 10, 11:18 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 11:18 BST
Investigating - We are aware that there is an issue currently affecting customers in Hinton Business Park, High Lea, Moor Crichel and surrounding areas. We are investigating this at the moment, and further updates will be posted here.

We apologize for any inconvenience caused.
Sep 10, 11:08 BST
Sep 9, 2020
Resolved - This incident has been resolved.
Sep 9, 12:49 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 11:13 BST
Identified - We have engineers on route to the site. Apologies for the inconvenience.
Sep 9, 08:28 BST
Investigating - We have had an unexpected power outage and affecting customers in the Herriard, Basingstoke and surrounding areas. We are investigating the issue. Apologies for any inconvenience.
Sep 9, 08:09 BST
Resolved - This incident has now been resolved. Apologies for the disruption
Sep 9, 12:00 BST
Monitoring - We have created a fix and are monitoring the speeds
Sep 9, 09:48 BST
Investigating - We are aware of and currently investigating speed issues in this area
Sep 9, 09:25 BST
Sep 8, 2020

No incidents reported.

Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.

Sep 5, 2020

No incidents reported.

Sep 4, 2020

No incidents reported.