Wessex Internet Network Status

Minor Service Outage

About This Site

We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.

The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.

Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.

Uptime over the past 90 days. View historical uptime.
Broadband Services ? Operational
Fixed-wireless Services ? Operational
Fibre to the Premise Services ? Operational
Business Ethernet Services ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server ? Operational
DNS02 Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay ? Operational
UniFi Wi-Fi Management Server ? Operational
Contacting us/ Tools/ Portals Partial Outage
E-mail Operational
Telephone System Partial Outage
Web Help Centre ? Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments ? Operational
Direct Debit Payments ? Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 12, 2025

No incidents reported today.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
00266332: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Bedgebury and surrounding area.
Completed - The scheduled maintenance has been completed.
May 9, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 23:00 BST
Scheduled - EMERGENCY MAINTENANCE will be taking place on the Wessex Internet network on 8th May 2025 between the hours of 11PM to 2AM on the 9th May 2025 in Bedgebury Crown Yard and surround areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
May 8, 10:32 BST
00266332: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Bryanston and surrounding areas.
Completed - The scheduled maintenance has been completed.
May 9, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 23:00 BST
Scheduled - EMERGENCY MAINTENANCE will be taking place on the Wessex Internet network on 8th May 2025 between the hours of 11PM to 11:59PM in Bryanston School and surrounding areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
May 8, 10:38 BST
May 8, 2025
00266313: NETWORK INCIDENT AFFECTING VOICE SERVICES
Resolved - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
May 8, 16:04 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
May 7, 09:08 BST
Investigating - We are currently aware of an ongoing network incident affecting voice services across the network.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
May 7, 08:56 BST
00266332: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Newpark and surrounding areas.
Completed - The scheduled maintenance has been completed.
May 8, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 15:01 BST
Scheduled - EMERGENCY MAINTENANCE will be taking place on the Wessex Internet network on 8th May 2025 between the hours of 15PM and 16PM in Newpark and surrounding areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
May 8, 10:28 BST
00266332: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Delcombe Farm and surrounding areas.
Completed - The scheduled maintenance has been completed.
May 8, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 14:00 BST
Scheduled - EMERGENCY MAINTENANCE will be taking place on the Wessex Internet network on 8th May 2025 between the hours of 14PM and 15PM in Delcombe Farm and surrounding areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
May 8, 10:25 BST
00266332: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Tarrant Hinton Business Park and surround areas.
Completed - The scheduled maintenance has been completed.
May 8, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 12:00 BST
Scheduled - EMERGENCY MAINTENANCE will be taking place on the Wessex Internet network on 8th May 2025 between the hours of 12PM to 13PM in Tarrant Hinton Business Park and surround areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
May 8, 10:21 BST
May 7, 2025
May 6, 2025
00266024: NETWORK INCIDENT AFFECTING DATA SERVICES - HORNBLOTTON
Resolved - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
May 6, 09:55 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
May 3, 19:00 BST
Identified - Engineers have identified a Fibre break in Hornblotton caused by a third party and are currently working to resolve the issue.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
May 3, 12:54 BST
Update - We are continuing to investigate this issue.
May 3, 12:22 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Hornblotton and surrounding areas.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update as soon as further information is available.

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service.

We apologise for the inconvenience caused by this issue.
May 3, 10:25 BST
265781: NETWORK INCIDENT AFFECTING DATA SERVICES - Martock and surrounding areas
Resolved - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
May 6, 09:54 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
May 3, 10:48 BST
Identified - Engineers have identified a piece of faulty equipment and are en-route with a replacement. ETA approximately 10:30.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
May 3, 09:23 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Martock and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update as soon as further information is available.

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service.

We apologise for the inconvenience caused by this issue.
May 3, 08:20 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
May 2, 10:30 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Martock and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
May 2, 08:36 BST
May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025
EMERGENCY MAINTENANCE AFFECTING VOICE/DATA SERVICES - West Melbury and surrounding areas
Resolved - This incident has been resolved.
May 3, 11:11 BST
Update - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
May 2, 09:12 BST
Investigating - EMERGENCY MAINTENANCE will be taking place on the Wessex Internet network on 01/05/2025 between the hours of 16:20 and 17:30 in West Melbury and surrounding areas

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
May 1, 16:02 BST
MAJOR NETWORK INCIDENT AFFECTING VOICE SERVICES
Resolved - This incident has been resolved.
May 3, 11:11 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
May 2, 16:53 BST
Identified - We have identified a problem with our 3rd party upstream voice provider who are currently investigating reported issue with intermittent inbound call issues affecting some calls hitting their network.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
May 2, 16:20 BST
Investigating - We are currently aware of an ongoing network incident affecting inbound landline calls.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update as soon as more information is available.

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service.

We apologise for the inconvenience caused by this issue.
May 2, 16:03 BST
May 2, 2025
NETWORK INCIDENT AFFECTING DATA SERVICES - WEST MELBURY
Resolved - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
May 2, 09:19 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

West Melbury and surrounding areas.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Apr 30, 15:31 BST
00265412: NETWORK INCIDENT AFFECTING DATA SERVICES - LYTCHETT MATRAVERS
Resolved - This incident has been resolved.
May 2, 09:17 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Apr 30, 13:31 BST
Identified - Engineers have identified a fibre break in Lytchett Matravers and are currently working to resolve the issue.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Apr 30, 10:55 BST
Update - We are continuing to investigate this issue.
Apr 30, 09:43 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Lytchett Matravers

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Apr 30, 09:43 BST
00264798: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - MULTIPLE LOCATIONS
Resolved - This incident has been resolved.
May 2, 06:50 BST
Identified - The emergency maintenance is taking longer than expected. Our team is working diligently to complete the work as soon as possible. We appreciate your patience and understanding
May 2, 06:15 BST
00264798: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - MULTIPLE LOCATIONS
Completed - The scheduled maintenance has been completed.
May 2, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 23:00 BST
Scheduled - Emergency maintenance will be taking place on the Wessex Internet network on the night of 01/05/25 - 02/05/25 between the hours of 23:00 - 06:00 in the following locations:

Shillingstone, Stourpaine, Durweston, Turnworth and Child Okeford.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Apr 24, 15:26 BST
00263470: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Network Wide
Completed - The scheduled maintenance has been completed.
May 2, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 23:00 BST
Scheduled - Essential Maintenance will be taking place on the Wessex Internet network on 01/05/25 between the hours of 23:00 and 06:00 on 02/05/25 in the following locations:

Cranborne, Pentridge, Chilmark, Remedy Oak, Chettle, Deanland, Gussage St Michael, Bedgebury Crown Yard & Lasham Airfield.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Apr 14, 11:21 BST
May 1, 2025
Apr 30, 2025
00263535: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Iwerne Courtney, Iwerne Minster
Completed - The scheduled maintenance has been completed.
Apr 30, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 23:00 BST
Scheduled - Essential Planned Maintenance will be taking place on the Wessex Internet network on 29/04/25 between the hours of 23:00 and 06:00 on 30/04/25 in Iwerne Courtney, Iwerne Minster & surrounding areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Apr 14, 16:13 BST
Apr 29, 2025
Apr 28, 2025

No incidents reported.

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