Wessex Internet Network Status
Investigating - We are aware that there is an issue currently affecting customers in Lydlinch, Hazelbury Bryan & surrounding areas. We are investigating this at the moment, and further updates will be posted here.

We apologise for any inconvenience caused.

Dec 13, 2024 - 14:09 GMT
Investigating - We are investigating an unexpected issue affecting some customers in the Winfrith area.
Dec 12, 2024 - 15:37 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 18, 2024 - 11:54 BST
Investigating - We are currently investigating an unexpected issue affecting some of our VOIP service customers.
Oct 18, 2024 - 11:15 BST

About This Site

We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.

The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.

Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.

Broadband Services ? Major Outage
Fixed-wireless Services ? Operational
Fibre to the Premise Services ? Major Outage
Business Ethernet Services ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server ? Operational
DNS02 Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay ? Operational
UniFi Wi-Fi Management Server ? Operational
Contacting us/ Tools/ Portals Degraded Performance
E-mail Operational
Telephone System Degraded Performance
Web Help Centre ? Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments ? Operational
Direct Debit Payments ? Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 13, 2024

Unresolved incident: Outage - Lydlinch, Hazelbury Bryan & surrounding areas..

Dec 12, 2024
Resolved - This incident has been resolved.
Dec 12, 15:36 GMT
Investigating - We are currently experiencing unexpected issues with our equipment in this area and an engineer is enroute.
Dec 9, 14:15 GMT
Resolved - This incident has been resolved.
Dec 12, 15:36 GMT
Identified - We are currently experiencing power issues with parts of our network in the wake of the affects of Storm Darragh, and are working around the clock to make sure our network is secure. Some parts of the network may experience temporary connection issues in relation to power, and we are working to amend this as soon as possible. We apologise for any inconvenience that this may cause.
Dec 7, 20:36 GMT
Dec 11, 2024

No incidents reported.

Dec 10, 2024

No incidents reported.

Dec 9, 2024
Resolved - This incident has been resolved.
Dec 9, 14:19 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 8, 20:43 GMT
Identified - We have experienced a power related issue caused by affects of storm Darragh, and are working on a solution as soon as possible to restore connectivity.
Dec 7, 20:33 GMT
Resolved - This incident has been resolved.
Dec 9, 14:19 GMT
Update - We are continuing to monitor for any further issues.
Dec 8, 20:43 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 8, 20:43 GMT
Identified - We have identified an issue with our mains power supply feeding our Lulworth site and are working on a solution as fast as possible.
Dec 7, 20:32 GMT
Dec 8, 2024
Resolved - This incident has been resolved.
Dec 8, 20:43 GMT
Identified - We have identified an issue with our site at Henstridge and are working on a solution.
Dec 7, 15:03 GMT
Dec 7, 2024
Resolved - This incident has been resolved.
Dec 7, 20:33 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 7, 13:56 GMT
Investigating - We are currently investigating an unexpected issue with our equipment in the highlighted areas. An engineer is enroute to investigate the issue.
Dec 7, 10:47 GMT
Dec 6, 2024
Completed - The scheduled maintenance has been completed.
Dec 6, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 23:00 GMT
Scheduled - We will be undergoing schedule maintenance at this time
Dec 5, 15:32 GMT
Dec 5, 2024
Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024
Resolved - This incident has been resolved.
Nov 30, 16:01 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 29, 08:26 GMT
Update - We are continuing to work on a fix for this issue.
Nov 28, 12:34 GMT
Identified - We are continuing investigations on issues with our network - some customers may experience periods of downtime. We apologise for any inconvenience this may cause.
Nov 28, 12:28 GMT
Resolved - This incident has been resolved.
Nov 30, 16:01 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 29, 08:08 GMT
Identified - Our engineers have located a fault on our network between Fonthill & East Knoyle areas and will be on site at first light for health and safety reasons to rectify the fault as quick as we are able. Thank you for your patience. We apologise for any inconvenience caused.
Nov 28, 23:50 GMT
Investigating - We are aware that there is an issue currently affecting customers in East Knoyle, Semley, Fonthill and surrounding areas. We are investigating this at the moment, and further updates will be posted here.

We apologise for any inconvenience caused.

Nov 28, 16:22 GMT
Nov 29, 2024