Update - We are investigating further unexpected issues which have occurred. We apologise for further inconvenience caused.
Mar 29, 2024 - 08:47 GMT
Update - A temporary fix has been implemented while further investigations are being carried out. Customers may experience unavoidable intermittent drops in services, which we apologise for.
Mar 28, 2024 - 20:58 GMT
Investigating - We are currently investigating this issue.
Mar 28, 2024 - 19:32 GMT
Update - An engineer has been to the site to attempt to fix, however the weather conditions are too dangerous to climb far enough to reach the suspected issue. The engineer will re-visit at a later date as soon as possible to safely climb and repair the equipment. In the meantime, affected customers have been moved to a different sector in order to regain connectivity. We apologise for the inconvenience.
Dec 27, 2023 - 11:37 GMT
Update - A specialist wireless engineer will be on-site today to investigate the identified fault.
Dec 27, 2023 - 09:06 GMT
Identified - We have identified a fault on-site, which will need a specialist wireless engineer to visit. We are looking at organising this as soon as possible and apologise for the inconvenience.
Dec 24, 2023 - 13:27 GMT
Update - We have an engineer on-site and we are investigating the issue further.
Dec 24, 2023 - 12:26 GMT
Investigating - We are investigating issues with wireless connectivity at Gutch Common.
Dec 24, 2023 - 08:19 GMT
We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.
The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.
Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.
Resolved -
This incident has been resolved.
Mar 24, 10:56 GMT
Update -
SSE has set up a temporary generator at the site to maintain the main power supply while they continue to work towards a permanent solution for the power disruptions in the area.
Mar 12, 14:12 GMT
Identified -
We have detected problems with the main power supply to Henstridge, affecting our equipment. An SSE Engineer is presently on-site conducting an investigation.
Further updates will be provided shortly.
Mar 11, 10:36 GMT
Investigating -
We are currently investigating an issue with our wireless service in Henstridge and surrounding areas,
Mar 11, 09:54 GMT
Resolved -
This incident has been resolved.
Mar 22, 07:52 GMT
Monitoring -
Our call system has been restored, and we are monitoring to ensure stability.
Mar 21, 16:21 GMT
Investigating -
We are currently experiencing an unexpected outage of calls to and from our call centre. We are actively investigating to get this resolved as soon as possible.
Mar 21, 16:08 GMT