Resolved -
The fault on the network has now been resolved and service has been restored.
Our engineers will continue to monitor the network to ensure all services are stable.
Any remaining issues should be considered unrelated and reported in the usual manner.
We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
May 6, 09:54 BST
Monitoring -
The fault on the network has now been resolved and service has been restored.
Our engineers will continue to monitor the network to ensure all services are stable.
Any remaining issues should be considered unrelated and reported in the usual manner.
We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
May 3, 10:48 BST
Identified -
Engineers have identified a piece of faulty equipment and are en-route with a replacement. ETA approximately 10:30.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
May 3, 09:23 BST
Investigating -
We are currently aware of an ongoing network incident affecting the following areas:
Martock and surrounding areas
Wessex Internet engineers are investigating the cause of this issue, and will provide an update as soon as further information is available.
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service.
We apologise for the inconvenience caused by this issue.
May 3, 08:20 BST
Monitoring -
The fault on the network has now been resolved and service has been restored.
Our engineers will continue to monitor the network to ensure all services are stable.
Any remaining issues should be considered unrelated and reported in the usual manner.
We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
May 2, 10:30 BST
Investigating -
We are currently aware of an ongoing network incident affecting the following areas:
Martock and surrounding areas
Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
May 2, 08:36 BST