All Systems Operational

About This Site

At Wessex Internet, transparency is one of our core values. Our mission is to deliver superfast broadband securely and reliably, and on this page you will find details on how we're doing.

The metrics you see below are live and raw feeds from our 3rd party monitoring system; and our past incident and maintenance history is shown towards the bottom. We don't hide things or pretend we don't have issues, but we'll strive to be the best, constantly make improvements and increase resilience, and finally learn from our mistakes where these may occasionally happen.

If you have any questions not answered here, please contact us at support@wessexinternet.com.

Broadband Services ? Operational
Fixed-wireless Services ? Operational
Fibre to the Premise Services ? Operational
Business Ethernet Services ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server ? Operational
DNS02 Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay ? Operational
UniFi Wi-Fi Management Server ? Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre ? Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments ? Operational
Direct Debit Payments ? Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Feb 27, 2020
Completed - The scheduled maintenance has been completed.
Feb 27, 14:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 10:01 GMT
Scheduled - Scheduled Maintenance affecting Pulham area, you may experience short outages during this time. Apologies for any inconvenience.
Feb 25, 14:58 GMT
Feb 26, 2020

No incidents reported.

Feb 25, 2020

No incidents reported.

Feb 24, 2020
Resolved - This incident has been resolved.
Feb 24, 20:19 GMT
Investigating - Outage affecting Compton abbas airfield area, apologies for any inconvenience
Feb 24, 18:13 GMT
Resolved - This incident has been resolved.
Feb 24, 08:00 GMT
Investigating - Outage affecting Delcombe, Hilton area. Apologies for any inconvenience
Feb 23, 23:00 GMT
Feb 22, 2020

No incidents reported.

Feb 21, 2020
Completed - The scheduled maintenance has been completed.
Feb 21, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 23:45 GMT
Scheduled - We will be undergoing scheduled maintenance and network upgrades during this time. Customers in the Woodcutts, Dean, Sixpenny Handley, Deanland, Pentridge, East Woodyates, West Woodyates, Boveridge, East Blagdon, Cranborne, Wimborne St Giles, Monkton Up Wimborne, Sutton Holmes, Woodlands, Knowlton, Martin, Crendell, Cripplestyle, Lower Daggons, Gotham and surrounding areas will experience network outage. We will aim to restore the services as soon as possible. Apologies for any inconvenience.
Feb 20, 09:06 GMT
Feb 20, 2020
Resolved - This incident has been resolved.
Feb 20, 18:40 GMT
Identified - Outage caused by SSE power cut. Expected restoration 20 Feb 2020 17:00.
Feb 20, 16:14 GMT
Investigating - We are currently investigating an issue affecting customers in the Chilmark and surrounding areas. Apologies for any inconvenience.
Feb 20, 15:52 GMT
Feb 19, 2020

No incidents reported.

Feb 18, 2020
Completed - The scheduled maintenance has been completed.
Feb 18, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 08:00 GMT
Scheduled - We have detected an issue with our backup power supply. We will be undergoing an emergency maintenance during this time to resolve the issue. Customers in the Golden Pot, Shalden, Shalden Green, Lasham, Southrope, Bagmore, Herriard may experience short outages. Apologies for any inconvenience.
Feb 17, 16:19 GMT
Feb 17, 2020
Resolved - This incident has been resolved.
Feb 17, 19:13 GMT
Update - We have engineers on site working to restore the services as soon as possible.
Feb 16, 11:06 GMT
Identified - The issue has been identified, but unfortunately due to the weather conditions, we are unable to implement a fix. We have a team on standby and as soon as the weather improves, we will be working again to restore the services. Thank you for your patience and apologies for any inconvenience.
Feb 15, 21:16 GMT
Update - We have engineers on site working to restore the services as soon as possible.
Feb 15, 15:38 GMT
Update - We have engineers on route to the Bulbarrow site.
Feb 15, 14:37 GMT
Investigating - We are currently investigating an issue affecting some customers connected to our Bulbarrow mast. Apologies for any inconvenience.
Feb 15, 14:27 GMT
Completed - The scheduled maintenance has been completed.
Feb 17, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 10:02 GMT
Scheduled - We are making storm repairs at the Bulbarrow mast, you may experience some short outages. Apologies for any inconvenience.
Feb 17, 08:45 GMT
Feb 16, 2020
Resolved - This incident has been resolved.
Feb 16, 16:52 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 16, 15:15 GMT
Identified - Our engineers are on site working to restore the services as soon as possible.
Feb 16, 14:05 GMT
Update - Network issue affecting customers in Fonthill, Chilmark, Tisbury and surrounding areas. Affected services - Broadband and Wessex Telephone. We have engineers on route to the site. Apologies for the inconvenience.
Feb 16, 13:32 GMT
Investigating - Unfortunately, we are experiencing a network issue. We are aware that there is an issue affecting certain customers on our network. We are investigating this as a matter of urgency and further updates will be posted here.

Apologies for the inconvenience. We are endeavouring to resolve this issue as a matter of urgency.
Feb 16, 13:18 GMT
Resolved - This incident has been resolved.
Feb 16, 12:31 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 16, 11:05 GMT
Investigating - We are currently investigating an issue affecting customers in Wardon Hill, Compton Valence and surrounding areas. Apologies for any inconvenience.
Feb 16, 06:36 GMT
Feb 14, 2020
Completed - The scheduled maintenance has been completed.
Feb 14, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 00:00 GMT
Scheduled - We will be undergoing a scheduled maintenance during this time. Customers in the Farnham, Gussage St Andrew, Gussage St Michael, Woodcutts, Deanland, Ashmore, Tollard Royal may experience short outages during this time. Apologies for any inconvenience.
Feb 13, 15:31 GMT
Feb 13, 2020
Resolved - We have managed to resolve the outage. Thank you for your patience and apologies for the inconvenience caused
Feb 13, 19:27 GMT
Update - We have been able to restore partial service to the affected area. We are working on getting this back and fully operational by the end of the day. Thank you for your patience and we apologise for the interruptions.
Feb 13, 12:53 GMT
Update - We have engineers on route to the site. Apologies for any inconvenience.
Feb 13, 08:55 GMT
Investigating - We are currently investigating an outage affecting customers in the Corscombe region. we apologise for the inconvenience
Feb 13, 07:36 GMT