All Systems Operational

About This Site

At Wessex Internet, transparency is one of our core values. Our mission is to deliver superfast broadband securely and reliably, and on this page you will find details on how we're doing.

The metrics you see below are live and raw feeds from our 3rd party monitoring system; and our past incident and maintenance history is shown towards the bottom. We don't hide things or pretend we don't have issues, but we'll strive to be the best, constantly make improvements and increase resilience, and finally learn from our mistakes where these may occasionally happen.

If you have any questions not answered here, please contact us at support@wessexinternet.com.

Broadband Services ? Operational
Fixed-wireless Services   ? Operational
Fibre to the Premise Services   ? Operational
Business Ethernet Services   ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit   ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs   ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North   ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8   ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth   Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford   Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford)   ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury)   ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server   ? Operational
DNS02 Server   ? Operational
RADIUS01 Server   ? Operational
RADIUS02 Server   ? Operational
SMTP Relay   ? Operational
UniFi Wi-Fi Management Server   ? Operational
Contacting us/ Tools/ Portals Operational
E-mail   Operational
Telephone System   Operational
Web Help Centre   ? Operational
End User Portal   Operational
Wessex Internet Website   Operational
Network Status Page   Operational
Credit and Debit Card Payments   ? Operational
Direct Debit Payments   ? Operational
Telephone - Automated Network Status Messaging Service   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 19, 2019
Resolved - This incident has now been resolved. We apologise for the outage and any inconvenience caused.
Feb 19, 09:43 GMT
Investigating - We are aware that there is an issue affecting certain customers on our network. We are investigating this as a matter of urgency and further updates will be posted here.

We apologise for any inconvenience caused.
Feb 19, 09:20 GMT
Feb 18, 2019
Resolved - This incident has now been resolved. If you still cannot connect, please switch off the power to your PoE and switch back on again (please do not press reset).

We apologise for any inconvenience caused.
Feb 18, 16:29 GMT
Investigating - We are aware that there is an issue at our mast in Trinity, Shaftesbury. We are investigating and further updates will be posted here.

We apologise for the inconvenience caused.
Feb 18, 14:59 GMT
Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019
Resolved - This incident has been resolved.
Feb 15, 14:59 GMT
Update - Further to service interruptions over the weekend, this issue has been located and an engineer is on the way to site.

They will be conducting remedial works to stabilise the service.

We will monitor closely over the coming hours.

Apologies again for any inconvenience caused.
Jan 28, 09:42 GMT
Identified - We have identified an issue with the primary network link to Trinity Church.

Service now appears stable using the backup link. However, some customers may experience slower than normal speeds while we resolve the primary issue.

We will post updates here as we have them.
Jan 27, 10:57 GMT
Investigating - We are investigating an intermittent issue at our Trinity Church base station.

Engineers are working to resolve this issue as soon as possible.

Sorry for any inconvenience caused.
Jan 27, 10:48 GMT
Resolved - This incident has been resolved.
Feb 15, 10:26 GMT
Investigating - We are currently investigating the issue.
Feb 15, 07:12 GMT
Feb 14, 2019

No incidents reported.

Feb 13, 2019
Completed - The scheduled maintenance has been completed.
Feb 13, 12:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 10:30 GMT
Scheduled - We will be undergoing scheduled maintenance during this time.

Customers in the following areas may experience a short outage between 10.30am and 1pm:

Cucklington, Marsh, Buckhorn Weston, Horsington, North Cheriton, South Cheriton, Wincanton, Bayford, Stoke Trister, Templecombe and parts of Henstridge.

Apologies in advance for any inconvenience this may cause.

The WI Engineering Team
Feb 8, 14:07 GMT
Completed - The scheduled maintenance has been completed.
Feb 13, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 08:01 GMT
Scheduled - We are migrating to a new system this weekend.

Service will resume as normal from Monday 11th February however please bear with us during this transition.

If you do not receive a reply from us via e-mail by close of play Monday, please call the office on 03332 407997.

The WI Team
Feb 8, 16:38 GMT
Feb 12, 2019
Resolved - This incident has been resolved.
Feb 12, 10:02 GMT
Investigating - We are experiencing an outage at our site in Thornicombe. We have engineers on their way to the site and expect the issue to be resolved by around 17.30. We are sorry for any inconvenience.
Feb 10, 16:17 GMT
Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019

No incidents reported.

Feb 6, 2019
Resolved - This incident has now been resolved. Sorry for any inconvenience caused.
Feb 6, 17:00 GMT
Investigating - We are currently experiencing issues with our phone system. We are currently investigating this issue.
Feb 6, 10:57 GMT
Resolved - This incident has now been resolved. Sorry for any inconvenience caused.
Feb 6, 17:00 GMT
Investigating - We are investigating the issue. Please email info@wessexinternet.com any queries. Apologies for any inconvenience.
Feb 6, 10:58 GMT
Completed - The scheduled maintenance has been completed.
Feb 6, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 10:00 GMT
Scheduled - We will be undergoing scheduled maintenance during this time. Some customers may experience intermittent connection. Apologies for any inconvenience.
Feb 5, 16:27 GMT
Feb 5, 2019

No incidents reported.