Investigating - Unfortunately, due to an error with our direct debit process, customers may have received an email this morning stating that they would be billed an incorrect amount.
If you have a Direct Debit with us, please be assured that this payment will not be taken.
We have paused all Direct Debits to ensure the issue has been fully resolved and will update customers early next week when we are ready to request the correct payment for this month's invoice.
We’re very sorry for this mistake and the concern caused.
Sep 13, 2024 - 10:45 BST
We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.
The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.
Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.
We are completing emergency maintenance on the 10/10/2024 from 23.00 through to 06:00 on the 11/10/2024
Customers in the Marston Magna, Yeovil Marsh and Mudford area will experience downtime during the maintenance activity window.
The outage is necessary to allow our engineers to carry out the required works to the equipment safely. We apologies in advance for any inconvenience this may cause. Posted on
Oct 02, 2024 - 17:26 BST
Resolved -
This incident has been resolved.
Oct 4, 08:31 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 2, 10:36 BST
Identified -
The issue has been identified and a fix is being implemented.
Oct 1, 17:36 BST
Investigating -
We are aware that there is an issue affecting certain customers on our network. We are investigating this as a matter of urgency and further updates will be posted here.
We apologise for any inconvenience caused.
Oct 1, 16:14 BST
Resolved -
This incident has been resolved.
Oct 3, 13:48 BST
Identified -
The issue has been identified and a fix is being implemented.
Oct 2, 16:10 BST
Investigating -
We are aware that there is an issue currently affecting customers in Martin. We are investigating this at the moment, and further updates will be posted here.
We apologise for any inconvenience caused.
Oct 2, 15:29 BST
Completed -
The scheduled maintenance has been completed.
Oct 3, 06:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 22:30 BST
Scheduled -
We are completing emergency maintenance on the 02/10/2024 from 22.30 through to 06:00 on the 03/10/2024
Customers in the Hordle area will experience downtime during the maintenance activity window.
The outage is necessary to allow our engineers to carry out the required works to the equipment safely. We apologies in advance for any inconvenience this may cause.
Oct 2, 09:40 BST
Resolved -
This incident has been resolved.
Oct 2, 10:37 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 2, 09:21 BST
Investigating -
We have identified further issues and are investigating.
Oct 2, 08:58 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 1, 20:40 BST
Investigating -
We are aware that there is an issue currently affecting customers in the Durweston and surrounding areas. We are currently investigating the issue
We apologise for any inconvenience caused.
Oct 1, 19:30 BST
Resolved -
This incident has been resolved.
Oct 1, 11:26 BST
Investigating -
Unfortunately due to an error with our internal system, we are unable to take phone calls currently. We're very sorry for any inconvenience caused and are doing everything we can to get back up and running. Please continue to email us your queries and we will get back to you as soon as possible. Thank you for your continued patience.
Oct 1, 10:50 BST
Resolved -
This incident has been resolved.
Sep 30, 08:33 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 25, 22:50 BST
Identified -
The issue has been identified and a fix is being implemented.
Sep 25, 08:46 BST
Investigating -
We are aware that there is an issue affecting certain customers on our network in the Middlemarsh area. We are investigating this as a matter of urgency and further updates will be posted here.
Sep 24, 18:34 BST