All Systems Operational

About This Site

At Wessex Internet, transparency is one of our core values. Our mission is to deliver superfast broadband securely and reliably, and on this page you will find details on how we're doing.

The metrics you see below are live and raw feeds from our 3rd party monitoring system; and our past incident and maintenance history is shown towards the bottom. We don't hide things or pretend we don't have issues, but we'll strive to be the best, constantly make improvements and increase resilience, and finally learn from our mistakes where these may occasionally happen.

If you have any questions not answered here, please contact us at support@wessexinternet.com.

Broadband Services ? Operational
Fixed-wireless Services   ? Operational
Fibre to the Premise Services   ? Operational
Business Ethernet Services   ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit   ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs   ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North   ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8   ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth   Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford   Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford)   ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury)   ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server   ? Operational
DNS02 Server   ? Operational
RADIUS01 Server   ? Operational
RADIUS02 Server   ? Operational
SMTP Relay   ? Operational
UniFi Wi-Fi Management Server   ? Operational
Contacting us/ Tools/ Portals Operational
E-mail   Operational
Telephone System   Operational
Web Help Centre   ? Operational
End User Portal   Operational
Wessex Internet Website   Operational
Network Status Page   Operational
Credit and Debit Card Payments   ? Operational
Direct Debit Payments   ? Operational
Telephone-based Network Status Messaging Service (BETA)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 10, 2018

No incidents reported today.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018
Completed - The scheduled maintenance has been completed.
Dec 5, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 14:01 GMT
Scheduled - We will be replacing some hardware at our mast on Bulbarrow Hill. This will result in a brief 15 minute outage between the hours of 14.00 and 16.00. This may affect customers in Pulham, Kingston, Kings Stag, Hazelbury Bryan, Stock Gaylard, Lydlinch, Fifehead Neville, Fifehead St Quintin and surrounding areas.

Apologies for any inconvenience.
Dec 5, 11:57 GMT
Resolved - This incident has been resolved.
Dec 5, 14:06 GMT
Investigating - We are aware that there is an issue at our transmitter at Sixpenny Handley. We are currently investigating the issue, further updates will be posted here.

We apologise for any inconvenience.
Dec 5, 13:18 GMT
Completed - The scheduled maintenance has been completed.
Dec 5, 13:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 12:30 GMT
Scheduled - We will be replacing some hardware at our mast in Pentridge. This will result in a brief 15 minute outage between 12.30 and 1.30. This may affect customers in Pentridge, East Woodyates, West Woodyates, Sixpenny Handley, Woodcutts and surrounding areas.

Apologies for any inconvenience.
Dec 5, 11:55 GMT
Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018
Resolved - This incident has been resolved.
Dec 1, 15:44 GMT
Investigating - We are currently experiencing an outage in this area. We are currently working to resolve this issue.
Nov 30, 15:58 GMT
Nov 29, 2018
Resolved - This work was completed successfully. We apologise for any inconvenience.
Nov 29, 15:41 GMT
Investigating - There will be a brief outage of 5 minutes this morning between 9:30 and 10:30. This is to replace the faulty hardware that caused yesterdays outage.
Nov 29, 09:24 GMT
Resolved - The incident is now resolved. Sorry for any inconvenience.
Nov 29, 09:21 GMT
Investigating - We are aware that there is an issue affecting some customers in Piddlehinton. An engineer is en route. Further updates will be posted here.

We apologise for any inconvenience.
Nov 28, 16:18 GMT
Nov 28, 2018
Completed - The scheduled maintenance has been completed.
Nov 28, 15:15 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 14:15 GMT
Scheduled - Our engineers will be conducting maintenance on our masts at Bulbarrow and Pentridge today between the hours of 2.15pm and 2.45pm.

Customers in the following areas may experience intermittent connection during this time:

Fifehead St Quinton, Fifehead Neville, Kingston, Lydlinch, Stock Gaylard, Stalbridge Weston, Pulham, Woodyates, East Woodyates, Deanland and Woodcutts.

Apologies in advance for any inconvenience this may cause.

The WI Team
Nov 28, 13:18 GMT
Nov 27, 2018
Resolved - Service has now been restored.
We apologise for any inconvenience.
Nov 27, 22:46 GMT
Identified - We have identified the problem and an engineer is on the way to fix it.
Nov 27, 22:39 GMT
Investigating - We are aware of an outage in the Blandford Camp area.

Engineers are investigating and we will post updates here as we have them.

We apologise for any inconvenience..
Nov 27, 22:14 GMT
Nov 26, 2018

No incidents reported.