Monitoring - We have identified the cause of this issue and resolved it as of 8:38am today. We will monitor this closely over the next 48hrs to ensure that the network remains stable.

Thank you to those who contacted us to say that you were having problems, your reports are always helpful. If you are still having problems, please do email support@wessexinternet.com. We will be watching out for support tickets over the weekend.

We apologise for any inconvenience caused by this outage.

Have a great weekend!

The Wessex Internet Engineering Team
Feb 17, 09:51 UTC
Investigating - We are aware of a partial service outage affecting a few customers across the network including in Stourpaine area,, Thornicombe area and to the West of Pen Ridge. Please bear with us while we investigate it further.
Feb 17, 08:25 UTC
Investigating - We are performing emergency maintenance at our Alvidiston mast. This may cause intermittent loss of service between 3pm and 5pm today (Tuesday Feb 13th).

We apologise for any inconvenience that this may cause.

The Wessex Internet Engineering Team
Feb 13, 15:12 UTC

About This Site

At Wessex Internet, transparency is one of our core values. Our mission is to deliver superfast broadband securely and reliably, and on this page you will find details on how we're doing.

The metrics you see below are live and raw feeds from our 3rd party monitoring system; and our past incident and maintenance history is shown towards the bottom. We don't hide things or pretend we don't have issues, but we'll strive to be the best, constantly make improvements and increase resilience, and finally learn from our mistakes where these may occasionally happen.

If you have any questions not answered here, please contact us at support@wessexinternet.com.

Broadband Services ? Operational
Fixed-wireless Services   ? Operational
Fibre to the Premise Services   ? Operational
Business Ethernet Services   ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit   ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs   ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North   ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8   ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth   Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford   Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
99.99 % uptime
Today
Primary Upstream Connection (Blandford)   ? Operational
90 days ago
100.0 % uptime
Today
Secondary Upstream Connection (Milton Abbas)   ? Operational
90 days ago
99.99 % uptime
Today
Tertiary Upstream Connection (Shaftesbury)   ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server   ? Operational
DNS02 Server   ? Operational
RADIUS01 Server   ? Operational
RADIUS02 Server   ? Operational
SMTP Relay   ? Operational
UniFi Wi-Fi Management Server   ? Operational
Authoritative DNS Servers   ? Operational
Contacting us/ Tools/ Portals Operational
E-mail   Operational
Telephone System   Operational
Web Help Centre   ? Operational
End User Portal   Operational
Wessex Internet Website   Operational
Network Status Page   Operational
Credit and Debit Card Payments   ? Operational
Direct Debit Payments   ? Operational
Telephone-based Network Status Messaging Service (BETA)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018
Completed - The scheduled maintenance has been completed.
Feb 9, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 05:00 UTC
Scheduled - Scheduled - We will be upgrading software on our Trinity base station between 5am and 6am Friday 9th February.

Short outages of up to 15mins can be expected during this time.

We apologise for any inconvenience.

The Wessex Internet Engineering Team
Feb 8, 19:47 UTC
Completed - The scheduled maintenance has been completed.
Feb 9, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 05:00 UTC
Scheduled - Scheduled - We will be upgrading software on our Plush base station between 5am and 6am Friday 9th February.

Short outages of up to 15mins can be expected during this time.

We apologise for any inconvenience.

The Wessex Internet Engineering Team
Feb 8, 19:45 UTC
Feb 8, 2018
Resolved - This incident has been resolved.
Feb 8, 02:29 UTC
Identified - The fault has been identified as a power issue.
Engineers are working to resolve it now.

Wessex Internet Engineering Team
Feb 7, 10:50 UTC
Investigating - We are currently investigating an outage at our Farnham Base Station.

This commenced at approximately 9:15 this morning,

We are dispatching engineers to the site and will post regular updates here.

We apologise for the inconvenience.

Wessex Internet Engineering Team
Feb 7, 09:52 UTC
Feb 7, 2018
Completed - The scheduled maintenance has been completed.
Feb 7, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 05:00 UTC
Scheduled - We will be upgrading software on our Stourton base station between 5am and 6am Wednesday 7th February.

A short outages of up to 15mins can be expected during this time.

We apologise for any inconvenience.

The Wessex Internet Engineering Team
Feb 7, 01:22 UTC
Feb 6, 2018
Resolved - This incident has been resolved.
Feb 6, 09:08 UTC
Monitoring - This maintenance was performed successfully.

We'll be keeping an eye on the affected circuits over the coming week.

The Wessex Internet Engineering Team Edit
Feb 2, 09:56 UTC
Identified - We will be performing some urgent maintenance to one of our backhaul links feeding the Stourpain area on the morning of 2nd Feb.

This will take place between 5am and 6am resulting in an outage of approximately 10mins at some point during that window.

We apologise for any inconvenience that this causes.

The Wessex Internet Engineering Team
Feb 1, 16:55 UTC
Feb 5, 2018

No incidents reported.

Feb 4, 2018

No incidents reported.

Feb 3, 2018

No incidents reported.