All Systems Operational

About This Site

At Wessex Internet, transparency is one of our core values. Our mission is to deliver superfast broadband securely and reliably, and on this page you will find details on how we're doing.

The metrics you see below are live and raw feeds from our 3rd party monitoring system; and our past incident and maintenance history is shown towards the bottom. We don't hide things or pretend we don't have issues, but we'll strive to be the best, constantly make improvements and increase resilience, and finally learn from our mistakes where these may occasionally happen.

If you have any questions not answered here, please contact us at support@wessexinternet.com.

Broadband Services ? Operational
Fixed-wireless Services   ? Operational
Fibre to the Premise Services   ? Operational
Business Ethernet Services   ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit   ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs   ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North   ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8   ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth   Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford   Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford)   ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury)   ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server   ? Operational
DNS02 Server   ? Operational
RADIUS01 Server   ? Operational
RADIUS02 Server   ? Operational
SMTP Relay   ? Operational
UniFi Wi-Fi Management Server   ? Operational
Authoritative DNS Servers   ? Operational
Contacting us/ Tools/ Portals Operational
E-mail   Operational
Telephone System   Operational
Web Help Centre   ? Operational
End User Portal   Operational
Wessex Internet Website   Operational
Network Status Page   Operational
Credit and Debit Card Payments   ? Operational
Direct Debit Payments   ? Operational
Telephone-based Network Status Messaging Service (BETA)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 24, 2018

No incidents reported today.

Jun 23, 2018

No incidents reported.

Jun 22, 2018
Completed - The scheduled maintenance has been completed.
Jun 22, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 01:00 BST
Scheduled - We will be performing upgrades to our core network systems overnight between 1am and 6am on Friday 22nd June.

We don't anticipate any service interruptions. However, during this time the network will be "At Risk" and customers across all coverage areas may experience brief outages.

We apologise for any inconvenience that this may cause.

The Wessex Internet Engineering Team.
Jun 21, 11:24 BST
Jun 21, 2018

No incidents reported.

Jun 20, 2018
Completed - The scheduled maintenance has been completed.
Jun 20, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 04:00 BST
Scheduled - We will be undergoing scheduled maintenance at our Gasper mast tomorrow morning between 4am and 6am.

This may affect customers in Gasper, Bratton Seymour, Charlton Musgrove, Southmarsh, Barrow, Stoney Stoke, Redlynch, Hardway, South Brewham and surrounding areas.

There may be short outages during this time, we apologise for any inconvenience.
Jun 19, 17:03 BST
Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018
Completed - The scheduled maintenance has been completed.
Jun 14, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 04:00 BST
Scheduled - Following our scheduled maintenance today, we will be conducting additional maintenance at our West Knoyle Mast on Thursday morning between 4 and 6am. This may affect customers in West Knoyle and surrounding areas. There may be short outage during these times, we apologise for any inconvenience.
Jun 13, 13:37 BST
Resolved - This incident has been resolved.
Jun 14, 01:33 BST
Monitoring - This issue has now been resolved.

We apologise for any inconvenience and will post updates here as we get them.

The Wessex Internet Engineering Team
Jun 14, 01:33 BST
Update - We are continuing to investigate this issue.
Jun 14, 00:18 BST
Investigating - We are currently investigating an outage in the Tisbury / Fonthill and Gutch Common Area

We apologise for any inconvenience and will post updates here as we get them.

The Wessex Internet Engineering Team
Jun 14, 00:17 BST
Jun 13, 2018
Completed - The scheduled maintenance has been completed.
Jun 13, 13:33 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 04:00 BST
Scheduled - We will be conducting maintenance at our West Knoyle Mast which may affect customers in West Knoyle and surrounding areas. There may be short outage during these times, we apologise for any inconvenience.
Jun 11, 15:44 BST
Completed - The scheduled maintenance has been completed.
Jun 13, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 01:00 BST
Scheduled - We will be performing upgrades to our core network systems overnight between 1am and 6am on Wednesday 13th June.

We don't anticipate any service interruptions. However, during this time the network will be "At Risk" and customers across all coverage areas may experience brief outages.

We apologise for any inconvenience that this may cause.

The Wessex Internet Engineering Team.
Jun 12, 11:37 BST
Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.