Investigating - We are aware that there is an issue currently affecting customers in Lydlinch, Hazelbury Bryan & surrounding areas. We are investigating this at the moment, and further updates will be posted here.
We apologise for any inconvenience caused.
Dec 13, 2024 - 14:09 GMT
We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.
The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.
Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.
Resolved -
This incident has been resolved.
Dec 12, 15:36 GMT
Identified -
We are currently experiencing power issues with parts of our network in the wake of the affects of Storm Darragh, and are working around the clock to make sure our network is secure. Some parts of the network may experience temporary connection issues in relation to power, and we are working to amend this as soon as possible. We apologise for any inconvenience that this may cause.
Dec 7, 20:36 GMT
Resolved -
This incident has been resolved.
Dec 9, 14:19 GMT
Monitoring -
A fix has been implemented and we are monitoring the results.
Dec 8, 20:43 GMT
Identified -
We have experienced a power related issue caused by affects of storm Darragh, and are working on a solution as soon as possible to restore connectivity.
Dec 7, 20:33 GMT
Resolved -
This incident has been resolved.
Dec 9, 14:19 GMT
Update -
We are continuing to monitor for any further issues.
Dec 8, 20:43 GMT
Monitoring -
A fix has been implemented and we are monitoring the results.
Dec 8, 20:43 GMT
Identified -
We have identified an issue with our mains power supply feeding our Lulworth site and are working on a solution as fast as possible.
Dec 7, 20:32 GMT
Resolved -
This incident has been resolved.
Dec 7, 20:33 GMT
Monitoring -
A fix has been implemented and we are monitoring the results.
Dec 7, 13:56 GMT
Investigating -
We are currently investigating an unexpected issue with our equipment in the highlighted areas. An engineer is enroute to investigate the issue.
Dec 7, 10:47 GMT
Resolved -
This incident has been resolved.
Nov 30, 16:01 GMT
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 29, 08:26 GMT
Update -
We are continuing to work on a fix for this issue.
Nov 28, 12:34 GMT
Identified -
We are continuing investigations on issues with our network - some customers may experience periods of downtime. We apologise for any inconvenience this may cause.
Nov 28, 12:28 GMT
Resolved -
This incident has been resolved.
Nov 30, 16:01 GMT
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 29, 08:08 GMT
Identified -
Our engineers have located a fault on our network between Fonthill & East Knoyle areas and will be on site at first light for health and safety reasons to rectify the fault as quick as we are able. Thank you for your patience. We apologise for any inconvenience caused.
Nov 28, 23:50 GMT
Investigating -
We are aware that there is an issue currently affecting customers in East Knoyle, Semley, Fonthill and surrounding areas. We are investigating this at the moment, and further updates will be posted here.
We apologise for any inconvenience caused.
Nov 28, 16:22 GMT