All Systems Operational

About This Site

At Wessex Internet, transparency is one of our core values. Our mission is to deliver superfast broadband securely and reliably, and on this page you will find details on how we're doing.

The metrics you see below are live and raw feeds from our 3rd party monitoring system; and our past incident and maintenance history is shown towards the bottom. We don't hide things or pretend we don't have issues, but we'll strive to be the best, constantly make improvements and increase resilience, and finally learn from our mistakes where these may occasionally happen.

If you have any questions not answered here, please contact us at support@wessexinternet.com.

Broadband Services ? Operational
Fixed-wireless Services   ? Operational
Fibre to the Premise Services   ? Operational
Business Ethernet Services   ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit   ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs   ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North   ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8   ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth   Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford   Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford)   ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury)   ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server   ? Operational
DNS02 Server   ? Operational
RADIUS01 Server   ? Operational
RADIUS02 Server   ? Operational
SMTP Relay   ? Operational
UniFi Wi-Fi Management Server   ? Operational
Contacting us/ Tools/ Portals Operational
E-mail   Operational
Telephone System   Operational
Web Help Centre   ? Operational
End User Portal   Operational
Wessex Internet Website   Operational
Network Status Page   Operational
Credit and Debit Card Payments   ? Operational
Direct Debit Payments   ? Operational
Telephone-based Network Status Messaging Service (BETA)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
One of our upstream providers is carrying out scheduled maintenance on 18th October between midnight and 6am.
Posted on Oct 16, 11:12 BST
Scheduled Maintenance - Henstridge Oct 19, 12:00-15:00 BST
We will be undergoing scheduled maintenance on our mast at Henstridge during this time.

Customers in the following areas may experience a short outage: Henstridge, Stalbridge, Marnhull, Fifehead Magdalen, Kington Magna and parts of Yenston, Nyland, Buckhorn Weston & Stour Provost.

Apologies in advance for any inconvenience this may cause.
Posted on Oct 11, 10:06 BST
Past Incidents
Oct 17, 2018

No incidents reported today.

Oct 16, 2018
Resolved - This incident has been resolved.
Oct 16, 17:18 BST
Investigating - We are aware of an issue affecting customers from our Trinity mast. This may affect customers in various areas around Shaftesbury and Gillingham. We are investigating and will update this page as necessary.
Oct 16, 15:36 BST
Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018
Resolved - This incident has been resolved.
Oct 12, 16:01 BST
Investigating - We are aware that there is an issue affecting customers in the Shalden/Aylesfield area.

We are investigating this.

Apologies for any inconvenience caused.
Oct 12, 15:53 BST
Completed - The scheduled maintenance has been completed.
Oct 12, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 01:00 BST
Scheduled - One of our upstream providers is carrying out scheduled maintenance on 12th October between 1am and 6am.

During this time customers may experience service interruptions of up to 20mins.
Oct 5, 10:10 BST
Oct 11, 2018

No incidents reported.

Oct 10, 2018
Resolved - This incident has been resolved.
Oct 10, 18:19 BST
Investigating - We are aware that there is an issue in the Cranborne/Kite's Nest and surrounding areas. We are currently investigating the issue. Updates will be posted on the status page.
Oct 10, 11:28 BST
Resolved - This incident has been resolved.
Oct 10, 10:36 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 09:38 BST
Investigating - We are aware that there is an issue affecting a number of customers in the Barrow and Pen Ridge areas. We are investing this at the moment and will update the status page accordingly.
Oct 10, 09:18 BST
Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

Oct 4, 2018
Resolved - This incident has been resolved.
Oct 4, 16:42 BST
Investigating - We have received reports of an outage affecting certain customers in Cheselbourne. We are investigating this and will keep updating this status page.
Oct 4, 09:54 BST
Resolved - This incident has been resolved.
Oct 4, 12:57 BST
Monitoring - A fix has been implemented and we are monitoring the results.

If you do not have a connection yet, please switch your router off and on again at the power. Do not press reset.

Apologies for any inconvenience.
Oct 4, 10:18 BST
Investigating - We are aware that there is an issue affecting customers in certain areas including Bridmore, Prescombe, Alvediston, Ashmore. We are investigating and an engineer is en route.
Oct 4, 09:06 BST
Completed - The scheduled maintenance has been completed.
Oct 4, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 01:41 BST
Scheduled - We will be performing upgrades to our core network systems overnight between 1:40am and 6am on Thursday 4th October.

We don't anticipate any service interruptions. However, during this time the network will be "At Risk" and customers across all coverage areas may experience outages.

We apologise for any inconvenience that this may cause.

The Wessex Internet Engineering Team.
Oct 4, 01:31 BST
Oct 3, 2018
Completed - The scheduled maintenance has been completed.
Oct 3, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 14:01 BST
Scheduled - We will be undergoing scheduled maintenance on Wednesday 3rd October between the the hours of 2.00pm and 4.00pm.

Customers in Tollard Royal may experience short outages during this time.

Apologies for any inconvenience caused.
Oct 3, 13:49 BST
Completed - The scheduled maintenance has been completed.
Oct 3, 12:00 BST
Update - Scheduled maintenance is currently in progress. We expect that this maintenance will be completed by 2pm.

Apologies for the inconvenience.
Oct 3, 11:20 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 09:00 BST
Scheduled - We will be undergoing scheduled maintenance on Wednesday 3rd October between the the hours of 9.00am and 12.00pm.

Customers in Tollard Royal may experience short outages during this time.

Apologies for any inconvenience caused.
Sep 26, 14:11 BST