Wessex Internet Network Status
Update - Update for Compton Abbas Airfield customers: Services has been restored to normal state. No further interruptions expected.
Update for Trinity customers: A fix has been implemented and we are monitoring the results.

Apologies for the inconvenience caused.
Jul 20, 16:30 BST
Update - Temporary fix has been implemented in order to restore the services, however we are aware that there is still an issue affecting customers connected to the masts. We are working towards a permanent solution and will continue to do so tonight, until we find and rectify the problem. Apologies for the inconvenience caused.
Jul 19, 16:36 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 10:55 BST
Update - We are continuing to work on a fix for this issue.
Jul 19, 05:40 BST
Identified - We are aware that there is an issue currently affecting customers connected to our Trinity & Compton Abbas Airfield masts. We have engineers working to restore normal services as soon as possible. Apologies for the inconvenience caused.
Jul 19, 05:40 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 12:05 BST
Investigating - We are aware that there is an issue currently affecting customers connected to our Trinity mast. We are investigating this at the moment, and further updates will be posted here.

We apologise for any inconvenience caused.
Jul 18, 11:37 BST

About This Site

We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.

The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.

Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.

Broadband Services ? Operational
Fixed-wireless Services ? Operational
Fibre to the Premise Services ? Operational
Business Ethernet Services ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server ? Operational
DNS02 Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay ? Operational
UniFi Wi-Fi Management Server ? Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre ? Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments ? Operational
Direct Debit Payments ? Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 27, 2021

No incidents reported today.

Jul 26, 2021

No incidents reported.

Jul 25, 2021
Resolved - Our engineer who has been on site was able to identify and fix the issue in this area. We apologise for any inconvenience this may have caused
Jul 25, 09:54 BST
Update - We are sending an engineer to the affected site to investigate this issue further
Jul 25, 08:05 BST
Investigating - We are aware that there is an issue currently affecting customers in Corton. We are investigating this at the moment, and further updates will be posted here.

We apologise for any inconvenience caused.
Jul 25, 07:18 BST
Jul 24, 2021
Resolved - Power has been restored to the affected area. We apologise for any inconveniences caused
Jul 24, 20:21 BST
Investigating - We have had an unexpected power outage and affecting customers in the Melbury Bub, Urless, West Chelborough, East Chelborough and Halstock area. We are investigating the issue. Apologies for any inconvenience.
Jul 24, 12:04 BST
Jul 23, 2021
Resolved - This incident has now been resolved. Thank you for your understanding and patients. We apologise for any inconvenience caused
Jul 23, 21:50 BST
Monitoring - A fix has been implemented and we will be monitoring the situation over the next few hours. Thank you for your understanding and patients. We apologise for any inconvenience caused
Jul 23, 19:42 BST
Update - Our 3rd party supplier's engineers are on site and investigating the problem.
Jul 23, 14:55 BST
Update - The power supply has been restored, however a hardware owned by our 3rd party supplier has failed. The issue has been raised with highest priority and we are awaiting resolution as soon as possible. Apologies for the inconvenience.
Jul 23, 12:02 BST
Identified - We are working to restore the power supply and the services as soon as possible. Apologies for the inconvenience.
Jul 23, 09:01 BST
Investigating - We have had an unexpected power outage in the Bedgbury area. Currently we are running the services on a backup power supply and working to restore the main supply as soon as possible. There is a risk of service interruptions in case of backup power supply failure. Apologies for any inconvenience.
Jul 22, 17:28 BST
Resolved - After monitoring the connection in the area there has been no further drop outs. We apologise for any inconveniences caused due to the degraded performance and if you are still experiencing any lasting issues please get in contact
Jul 23, 16:31 BST
Monitoring - Engineers have gone to site and implemented a fix and we will monitor this closely for the rest of the day
Jul 23, 13:56 BST
Investigating - We are aware that there is an issue currently affecting wireless customers in Urless, West Chelborough, East Chelborough and Halstock. We are investigating this at the moment, and further updates will be posted here.

We apologise for any inconvenience caused.
Jul 23, 10:19 BST
Jul 22, 2021
Jul 21, 2021
Resolved - This incident has been resolved. Apologies for the inconvenience caused.
Jul 21, 15:44 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 21, 11:21 BST
Investigating - We are aware that there is an issue currently affecting customers in Melbury Beacon, Sturminster Newton, Shaftesbury and surrounding areas. We are investigating this at the moment, and further updates will be posted here.

We apologise for any inconvenience caused.
Jul 21, 10:30 BST
Completed - The scheduled maintenance has been completed.
Jul 21, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 00:00 BST
Scheduled - Our 3rd party supplier will be undergoing a scheduled maintenance during this time. Customers in the Shalden, Alton, Herriard, Basingstoke and surrounding areas will experience short outages. Apologies for the inconvenience.
Jul 6, 15:50 BST
Jul 20, 2021
Resolved - This incident has been resolved. Apologies for the inconvenience caused.
Jul 20, 10:05 BST
Investigating - We have had an unexpected power outage and affecting customers in the Bedgbury area. We are investigating the issue. Apologies for any inconvenience.
Jul 19, 23:41 BST
Jul 19, 2021
Jul 18, 2021
Jul 17, 2021

No incidents reported.

Jul 16, 2021
Completed - The scheduled maintenance has been completed.
Jul 16, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 00:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time. Customers in the Hurst, Bovington, Tincleton, Dorchester and surrounding areas will experience short outages.
Apologies for the inconvenience.
Jul 12, 16:16 BST
Completed - The scheduled maintenance has been completed.
Jul 16, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 00:00 BST
Scheduled - We will be undergoing a scheduled maintenance during this time. Customers in the Winfrith, Lulworth and surrounding areas will experience short outages.
Apologies for the inconvenience.
Jul 12, 15:52 BST
Jul 15, 2021
Resolved - Our engineers have successfully fixed this issue.

Thank you for your patience whilst we resolved the outage
Jul 15, 23:13 BST
Identified - We have now identified the issue and our engineers are on their way to restore services as quickly as possible.

Further updates will be posted here.

Sorry for any inconvenience this may be causing.
Jul 15, 22:16 BST
Investigating - We are aware that there is an issue currently affecting customers in the Piddlehinton area. We are investigating this at the moment, and further updates will be posted here.

We apologise for any inconvenience caused.
Jul 15, 22:08 BST
Jul 14, 2021

No incidents reported.

Jul 13, 2021

No incidents reported.