All Systems Operational

About This Site

At Wessex Internet, transparency is one of our core values. Our mission is to deliver superfast broadband securely and reliably, and on this page you will find details on how we're doing.

The metrics you see below are live and raw feeds from our 3rd party monitoring system; and our past incident and maintenance history is shown towards the bottom. We don't hide things or pretend we don't have issues, but we'll strive to be the best, constantly make improvements and increase resilience, and finally learn from our mistakes where these may occasionally happen.

If you have any questions not answered here, please contact us at support@wessexinternet.com.

Broadband Services ? Operational
Fixed-wireless Services ? Operational
Fibre to the Premise Services ? Operational
Business Ethernet Services ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server ? Operational
DNS02 Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay ? Operational
UniFi Wi-Fi Management Server ? Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre ? Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments ? Operational
Direct Debit Payments ? Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jan 27, 2020

No incidents reported today.

Jan 26, 2020

No incidents reported.

Jan 25, 2020

No incidents reported.

Jan 24, 2020
Resolved - This incident has been resolved.
Jan 24, 20:30 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 20:05 GMT
Identified - We have detected an issue causing slow speeds in the Compton Castle, Galhampton and surrounding areas. We will be implementing a fix in the next few hours, which may cause short outages. Apologies for any inconvenience.
Jan 24, 19:50 GMT
Jan 23, 2020

No incidents reported.

Jan 22, 2020
Completed - The scheduled maintenance has been completed.
Jan 22, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 11:00 GMT
Scheduled - Scheduled maintenance affecting Urless Area , you may experience short outages - apologies for any inconvenience.
Jan 21, 15:12 GMT
Resolved - This incident has been resolved.
Jan 22, 11:39 GMT
Investigating - Outage Affecting West Knoyle apologies for any inconvenience.
Jan 22, 09:37 GMT
Jan 21, 2020
Completed - The scheduled maintenance has been completed.
Jan 21, 13:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 09:00 GMT
Scheduled - Scheduled Maintenance Bedgebury Area - you may experience short outages, apologies for any inconvenience.
Jan 20, 16:24 GMT
Jan 20, 2020
Resolved - This incident has been resolved.
Jan 20, 13:49 GMT
Investigating - Outage affecting Bulbarrow Area, apologies for any inconvenience.
Jan 20, 13:05 GMT
Jan 19, 2020
Resolved - This incident has now been resolved. Our apologies for the disruption
Jan 19, 12:00 GMT
Investigating - We are currently investigating this outage which is affecting the Wardon Hill area. We apologies for any inconvenience caused
Jan 19, 09:22 GMT
Jan 18, 2020

No incidents reported.

Jan 17, 2020
Resolved - This incident has been resolved.
Jan 17, 08:23 GMT
Investigating - We are very sorry for the poor service you are experiencing.

We have a technical issue upstream from our Compton castle mast, which is resulting in slow speeds in the evening. We are working hard to resolve this as soon as possible.

Latest update: Over the last month due to harsh weather conditions we have had a few outages. Sector failures was the reason for the first outage then a main router failure a few days later. At a later date we had a mains power issue 1km up stream from this site.

We are currently working towards improving the speeds with a second link for extra bandwidth.

Again we apologise for the inconvenience.
Dec 5, 11:39 GMT
Resolved - This incident has been resolved.
Jan 17, 08:23 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 16, 22:05 GMT
Investigating - Outage affecting Urless Area, apologies for any inconvenience.
Jan 16, 11:13 GMT
Jan 16, 2020
Resolved - This incident has been resolved.
Jan 16, 22:05 GMT
Investigating - Outage affecting Cranbourne area - apologies for any inconvenience
Jan 16, 11:04 GMT
Completed - The scheduled maintenance has been completed.
Jan 16, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 00:00 GMT
Scheduled - Scheduled Maintenance - third party maintenance affecting Aylesfield, Shaldon area. You may experience a 30 minute outage during this time. Apologies for any inconvenience.
Dec 24, 11:44 GMT
Jan 15, 2020
Resolved - This incident has been resolved.
Jan 15, 08:01 GMT
Update - We are continuing to investigate this issue.
Jan 14, 20:04 GMT
Investigating - Outage in the Shroton area, apologies for any inconvenience.
Jan 14, 19:35 GMT
Jan 13, 2020
Resolved - This incident has been resolved.
Jan 13, 18:03 GMT
Investigating - Outage affecting Hinton St Mary area, apologies for any inconvenience.
Jan 13, 11:32 GMT