All Systems Operational

About This Site

At Wessex Internet, transparency is one of our core values. Our mission is to deliver superfast broadband securely and reliably, and on this page you will find details on how we're doing.

The metrics you see below are live and raw feeds from our 3rd party monitoring system; and our past incident and maintenance history is shown towards the bottom. We don't hide things or pretend we don't have issues, but we'll strive to be the best, constantly make improvements and increase resilience, and finally learn from our mistakes where these may occasionally happen.

If you have any questions not answered here, please contact us at support@wessexinternet.com.

Broadband Services ? Operational
Fixed-wireless Services   ? Operational
Fibre to the Premise Services   ? Operational
Business Ethernet Services   ? Operational
London Core Network ? Operational
90 days ago
99.99 % uptime
Today
Internet Transit   ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs   ? Operational
90 days ago
99.99 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Digital Realty Meridian Gate   ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8   ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth   Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford   Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
99.99 % uptime
Today
Primary Upstream Connection (Blandford)   ? Operational
90 days ago
99.99 % uptime
Today
Secondary Upstream Connection (Milton Abbas)   ? Operational
90 days ago
99.99 % uptime
Today
Tertiary Upstream Connection (Shaftesbury)   ? Operational
90 days ago
99.98 % uptime
Today
Core Network Services ? Operational
DNS01 Server   ? Operational
DNS02 Server   ? Operational
RADIUS01 Server   ? Operational
RADIUS02 Server   ? Operational
SMTP Relay   ? Operational
UniFi Wi-Fi Management Server   ? Operational
Authoritative DNS Servers   ? Operational
Contacting us/ Tools/ Portals Operational
E-mail   Operational
Telephone System   Operational
Web Help Centre   ? Operational
End User Portal   Operational
Wessex Internet Website   Operational
Network Status Page   Operational
Credit and Debit Card Payments   ? Operational
Direct Debit Payments   ? Operational
Telephone-based Network Status Messaging Service (BETA)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Primary Upstream Connection (Blandford)
Fetching
Secondary Upstream Connection (Milton Abbas) ?
Fetching
Tertiary Upstream Connection (Shaftesbury) ?
Fetching
Core Apps - DNS01 Recursive Server ?
Fetching
Core Apps - DNS02 Recursive Server ?
Fetching
Core Apps - Primary RADIUS Server ?
Fetching
Core Apps - Secondary RADIUS Server ?
Fetching
Past Incidents
Oct 23, 2017

No incidents reported today.

Oct 22, 2017

No incidents reported.

Oct 21, 2017

No incidents reported.

Oct 20, 2017
Resolved - This incident has been resolved.
Oct 20, 22:56 BST
Monitoring - This has been resolved.
Oct 20, 12:48 BST
Identified - An engineer is expected in the next 30 Minutes to resolve the issue,

This is affecting the following areas:

Penridge
Compton Beacon
Charlton Musgrove
Barrow
Southmarsh
Galhampton
Shepton Montague
Bratton Seymore
North Cadbury
Sutton Montis
Hardway
Oct 20, 10:47 BST
Investigating - We have seen a power failure at our Penridge POP, systems have stayed online, however at a Voltage that means we are unable to power up all devices.

We have engineers on route to investigate and resolve now.

We are sorry for any inconvenience this may be causing.
Oct 20, 10:01 BST
Oct 19, 2017
Completed - The scheduled maintenance has been completed.
Oct 19, 01:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 00:00 BST
Scheduled - We plan to move a switch to a different comms rack and update software on the same switch.

This will take down several core links whilst it happens, the majority of customers will stay online and just noticed some degraded performance, however some may notice a short loss of connection, we will endeavour to keep this as short as possible.

Kind Regards

Networks Team
Oct 10, 20:40 BST
Oct 18, 2017
Resolved - The incident affecting some of the core points of presence in the BH21 and SP5 areas has remained stable since yesterday.

We will be advising customers of maintenance work in the coming days to investigate the reason for outage with a view to preventing this from occurring again. This maintenance work may or may not be service affecting, but further details will follow in a maintenance notice on this site.

We apologise for any inconvenience this outage caused and thank you for your patience.
Oct 18, 20:44 BST
Monitoring - All sites are showing online.
Oct 17, 20:38 BST
Identified - We have observed that most if not all sites have restored connectivity now.

We are just investigating a Network Booster in Farnham at the moment which did restore before going offline once more.
Oct 17, 20:23 BST
Investigating - We are aware of a mass service outage affecting large portions of the network in the BH21 and SP5 post code regions as of 19:48.

This is almost certainly power related as Scottish and Southern Electricity Networks (SSEN) (https://www.ssen.co.uk/Powertrack/) reported a power outage at the same time our systems alerted us.

Some customers may be with power and there Internet is not working. This may be due to an outage further upstream of your connection which we are investigating.

Engineers have been notified to see why battery backup systems are not working at our core sites.

Areas affected:
- Ashmore.
- Farnham.
- Chettle.
- Compton Abbas.
- Gussage St Michael.
- Larmer Tree.
- Rushmore.
- Wimborne St Giles.
- Immediate surrounding areas.

Naturally if you are without power, then we cannot help there.

We apologise for any inconvenience this outage may cause.
Further updates will be posted here as we learn more.
We do not currently have an estimated fix time.
Please see SSEN for further details also.
Oct 17, 20:06 BST
Oct 17, 2017
Resolved - This incident has been resolved.
Oct 17, 20:39 BST
Monitoring - Connectivity has now restored for all network POPs. If you connection is still experiencing a problem, please contact us for further investigations.

We apologise for the inconvenience this outage may have caused.
Oct 17, 08:32 BST
Identified - Most connections have restored following on-site engineering intervention; we are waiting for the final few to complete which should complete within the next five minutes.
Oct 17, 08:21 BST
Update - An engineer is en route and should be on site within the next hour.

We apologise for the disruption may be causing.
Oct 17, 07:53 BST
Investigating - We have seen a network switch at our Pen Ridge POP Go Offline.

This is affecting customers connecting there or at the Compton Castle POP.

We have alerted engineers who will attend ASAP To resolve.

We are sorry for any inconvenience this may be causing.
Oct 17, 01:15 BST
Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017
Resolved - This incident has been resolved.
Oct 10, 15:29 BST
Monitoring - An engineer has been to site to replace a suspected faulty switch.
Connectivity has been restored and we will continue to monitor.
We are sorry for the extended outage this issue has caused.
Oct 1, 11:16 BST
Investigating - We have detected that this Network Booster has gone offline again, we are making arrangements to resolve this.
Sep 30, 20:47 BST
Monitoring - We have observed that the affected Network Booster returned to full service at 19:23.

Further monitoring will continue.
Sep 30, 19:34 BST
Identified - We are aware of an outage affecting one of the Network Boosters in Cucklington. This problem occurred at approximately 11:14 this morning.

This outage is affecting a small number of customers in Cucklington whose connection routes via this equipment.
We are making arrangements to resolve this as soon as possible.
The core infrastructure in Cucklington/Coneygore is operational, and this outage only affects a small subset of customers in the area.

The Network Booster came online briefly for 30mins at approximately 4pm, before going offline once more.

We apologise for the inconvenience this outage may cause.

Further updates will be posted as we learn more.
Sep 30, 19:16 BST
Oct 9, 2017

No incidents reported.