Update - We are still using a temporary mast for customers. We are continuing to try and resolve the issue at Wardon Hill. We deeply apologise to any customers that are still experiencing issues.
Apr 24, 10:19 BST
Update - We are continuing to work on a fix for this issue.
Apr 24, 10:16 BST
Update - We have implemented a temporary mast to restore and improve connections to customers. We are continuing to liaise with the 3rd party to resolve the issue at Wardon Hill. We deeply apologise to any customers that are still experiencing issues.
Apr 18, 19:00 BST
Update - We are continuing to liaise with the 3rd party to resolve the issue at Wardon Hill. We deeply apologise to any customers that are still experiencing issues.
Apr 16, 13:17 BST
Update - We are continuing to liaise with the 3rd party to resolve the issue at Wardon Hill. We apologise to any customers that are still experiencing slow speeds or intermittent outages.
Apr 15, 10:02 BST
Update - We have found a source of interference from a 3rd party that is affecting some customers off the Wardon Hill mast. We are now speaking to the 3rd party to resolve the issue. We apologise to any customers that are still experiencing slow speeds or intermittent outages.
Apr 11, 17:59 BST
Identified - We are continuing to work on the issue of 3rd party interference affecting services to some customers off Wardon Hill. We will be back on site tomorrow with testing equipment to allow us to prove the interference to the 3rd party and will update shortly after that. We have implemented a temporary fix that has resolved the issue to the majority of customers but we apologise to any customers that are still experiencing slow speeds or intermittent outages.
Apr 10, 21:56 BST
Update - We have undertaken significant work on our Wardon Hill Mast this week to resolve an issue that appears to be caused by significant Interference from nearby 3rd Party equipment. We have improved signals to customers as far as possible and thank people for being patient while we work through this unusual problem.
Apr 5, 17:56 BST
Investigating - We are currently investigating an issue affecting customers at Warden Hill area. Apologies for the inconvenience.
Apr 1, 08:30 BST

About This Site

At Wessex Internet, transparency is one of our core values. Our mission is to deliver superfast broadband securely and reliably, and on this page you will find details on how we're doing.

The metrics you see below are live and raw feeds from our 3rd party monitoring system; and our past incident and maintenance history is shown towards the bottom. We don't hide things or pretend we don't have issues, but we'll strive to be the best, constantly make improvements and increase resilience, and finally learn from our mistakes where these may occasionally happen.

If you have any questions not answered here, please contact us at support@wessexinternet.com.

Broadband Services ? Operational
Fixed-wireless Services ? Operational
Fibre to the Premise Services ? Operational
Business Ethernet Services ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server ? Operational
DNS02 Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay ? Operational
UniFi Wi-Fi Management Server ? Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre ? Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments ? Operational
Direct Debit Payments ? Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Apr 25, 2019

No incidents reported today.

Apr 23, 2019
Resolved - This incident has been resolved.
Apr 23, 09:49 BST
Update - We have engineers on site working to resolve the issue asap.
Apr 23, 08:28 BST
Investigating - We are currently investigating an issue affecting customers in Blandford Forum, Bryanston, Blandford St Mary areas. Apologies for the inconvenience.
Apr 23, 06:52 BST
Apr 22, 2019

No incidents reported.

Apr 21, 2019

No incidents reported.

Apr 20, 2019
Resolved - This incident has been resolved. Some customers may need to reboot their equipment in order to restore the connection. Apologies for the inconvenience.
Apr 20, 18:24 BST
Update - We have engineers on site working to resolve the issue asap.
Apr 20, 15:14 BST
Update - We have engineers on route to site and will update when we have more information.
Apr 20, 13:44 BST
Investigating - We are currently investigating an issue affecting customers in Blandford Forum, Bryanston, Blandford St Mary areas. Apologies for the inconvenience.
Apr 20, 13:04 BST
Apr 19, 2019
Resolved - This incident has been resolved.
Apr 19, 11:38 BST
Investigating - Outage affecting customers at Pentridge and Sixpenny Handley areas. We have engineers on route to the site.
Apologies for any inconvenience
Apr 19, 08:50 BST
Apr 18, 2019
Resolved - This incident has been resolved.
Apr 18, 22:06 BST
Update - We have engineers on route to site and will update when we have more info. This outage will also affect customers in West Knoyle.
Apr 18, 20:50 BST
Investigating - Outage in the Gutch area, apologies for any inconvenience.
Apr 18, 20:38 BST
Resolved - This incident has been resolved.
Apr 18, 06:56 BST
Identified - SSE Powercut in the DT11 Area.
Apr 17, 18:17 BST
Apr 14, 2019

No incidents reported.

Apr 13, 2019
Resolved - This incident has been resolved.
Apr 13, 19:00 BST
Update - This incident has been resolved.
Apr 13, 17:30 BST
Investigating - An outage in the Compton Valence area, we are currently investigating.

Apologies for any inconvenience.
Apr 13, 15:58 BST
Apr 12, 2019

No incidents reported.