All Systems Operational

About This Site

At Wessex Internet, transparency is one of our core values. Our mission is to deliver superfast broadband securely and reliably, and on this page you will find details on how we're doing.

The metrics you see below are live and raw feeds from our 3rd party monitoring system; and our past incident and maintenance history is shown towards the bottom. We don't hide things or pretend we don't have issues, but we'll strive to be the best, constantly make improvements and increase resilience, and finally learn from our mistakes where these may occasionally happen.

If you have any questions not answered here, please contact us at support@wessexinternet.com.

Broadband Services ? Operational
Fixed-wireless Services ? Operational
Fibre to the Premise Services ? Operational
Business Ethernet Services ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server ? Operational
DNS02 Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay ? Operational
UniFi Wi-Fi Management Server ? Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre ? Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments ? Operational
Direct Debit Payments ? Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 29, 2020

No incidents reported today.

Nov 28, 2020

No incidents reported.

Nov 27, 2020
Resolved - This issue is now resolved.

We are sorry for any inconvenience this may have caused.
Nov 27, 16:39 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 11:18 GMT
Investigating - We are aware that there is an issue currently affecting customers in various areas of our network. We are investigating this at the moment, and further updates will be posted here.

We apologise for any inconvenience caused.
Nov 27, 11:04 GMT
Resolved - This issue is now resolved.

We are sorry for any inconvenience this may have caused.
Nov 27, 16:39 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 11:18 GMT
Investigating - We are aware that there is an issue currently affecting customers at Compton Castle and the surrounding areas. We are investigating this at the moment, and further updates will be posted here.

We apologise for any inconvenience caused.
Nov 27, 11:01 GMT
Completed - The scheduled maintenance has been completed.
Nov 27, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 00:00 GMT
Scheduled - We will be undergoing a scheduled maintenance during this time. Customers in the Penselwood, Charlton Musgrove, Redlynch and surrounding areas may experience short outages. Apologies for the inconvenience.
Nov 23, 16:23 GMT
Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020
Resolved - This issue has now been resolved.

Sorry for any inconvenience this may have caused during this unplanned power outage.
Nov 24, 06:17 GMT
Update - SSE are still working on this issue. Hopefully the power and our connection will be back up soon.

Again apologies for the disruption and thank you for your patience.
Nov 23, 23:21 GMT
Identified - We have had an unexpected power outage and affecting customers in the Cheselbourne area. SSE are aware of this outage and hope to have it fixed by 20:30. We will post up any further information if we receive any updates.

Sorry for any inconvenience.
Nov 23, 17:54 GMT
Nov 23, 2020
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Completed - The scheduled maintenance has been completed.
Nov 20, 06:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 00:00 GMT
Scheduled - We will be undergoing a scheduled maintenance during this time. Customers in the Donhead St. Mary and surrounding areas may experience short outages. Apologies for the inconvenience.
Nov 19, 08:10 GMT
Completed - The scheduled maintenance has been completed.
Nov 20, 06:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 00:00 GMT
Scheduled - We will be undergoing a scheduled maintenance during this time. Customers in the Tollard Royal, Farnham, Woodcutts, Sixpenny Handley, Newtown and surrounding areas may experience short outages. Apologies for the inconvenience.
Nov 19, 08:07 GMT
Nov 19, 2020
Resolved - This incident has been resolved. We are sorry for the inconvenience caused
Nov 19, 17:07 GMT
Investigating - We are aware that there is an issue currently affecting customers in Parish House Omni - West Knoyle. We are investigating this at the moment, and further updates will be posted here.

We apologise for any inconvenience caused.
Nov 19, 16:14 GMT
Completed - The scheduled maintenance has been completed.
Nov 19, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 12:00 GMT
Scheduled - We will be working on the signal repeater at the Village Hall. We aim to restore the connection as soon as possible to the affected customers
Nov 17, 14:57 GMT
Nov 18, 2020

No incidents reported.

Nov 17, 2020
Completed - This work has now been completed
Nov 17, 12:11 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 11:30 GMT
Scheduled - We will be replacing the power supply to the Coneygore wireless mast. You may experience small drop outs during this time as we change the supply
Nov 17, 10:57 GMT
Resolved - This outage has now been resolved - We apologise for the inconvenience
Nov 17, 06:33 GMT
Investigating - We have had an unexpected power outage and affecting customers in the Coneygore area. We are sending an engineer to investigate the issue. Apologies for any inconvenience.
Nov 17, 05:23 GMT
Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.