All Systems Operational

About This Site

At Wessex Internet, transparency is one of our core values. Our mission is to deliver superfast broadband securely and reliably, and on this page you will find details on how we're doing.

The metrics you see below are live and raw feeds from our 3rd party monitoring system; and our past incident and maintenance history is shown towards the bottom. We don't hide things or pretend we don't have issues, but we'll strive to be the best, constantly make improvements and increase resilience, and finally learn from our mistakes where these may occasionally happen.

If you have any questions not answered here, please contact us at support@wessexinternet.com.

Broadband Services ? Operational
90 days ago
89.69 % uptime
Today
Fixed-wireless Services ? Operational
90 days ago
79.4 % uptime
Today
Fibre to the Premise Services ? Operational
90 days ago
99.98 % uptime
Today
Business Ethernet Services ? Operational
90 days ago
99.99 % uptime
Today
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
Digital Realty Meridian Gate ? Operational
Equinix LD8 ? Operational
CoreTX Bournemouth Operational
BT Exchange Blandford Operational
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) ? Operational
90 days ago
100.0 % uptime
Today
Secondary Upstream Connection (Milton Abbas) ? Operational
Tertiary Upstream Connection (Shaftesbury) ? Operational
Core Network Services ? Operational
DNS01 Server ? Operational
DNS02 Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay ? Operational
UniFi Wi-Fi Management Server ? Operational
Authoritative DNS Servers ? Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre ? Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments ? Operational
Direct Debit Payments ? Operational
Telephone-based Network Status Messaging Service (BETA) ? Operational
SMS automation system (BETA) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Datacentre UPS Maintenance Aug 29, 10:00-17:00 BST
Our data centre provider has advised us that their UPS (uninterruptible power supply) manufacturer are due to carry out routine servicing of the UPS A Feed system on Tuesday 29th August.

The UPS will be in bypass mode during the service and the service contractor has stated no planned outage expected or required.

Ethernet Services that terminate in our Bournemouth POP as well as our primary 10Gb Wessex Internet backhaul will be considered 'at-risk' during this maintenance window.
We do not anticipate any outage based on our provider's information, however there is the risk due to critical live systems being operated on.

Wessex Internet operates with multiple backhaul circuits in case of issues, so we do not anticipate any outages for customers.
Posted on Aug 3, 10:03 BST
System Metrics Month Week Day
Primary Upstream Connection (Blandford)
Fetching
Secondary Upstream Connection (Milton Abbas) ?
Fetching
Tertiary Upstream Connection (Shaftesbury) ?
Fetching
Core Apps - DNS01 Recursive Server ?
Fetching
Core Apps - DNS02 Recursive Server ?
Fetching
Core Apps - Primary RADIUS Server ?
Fetching
Core Apps - Secondary RADIUS Server ?
Fetching
Past Incidents
Aug 17, 2017

No incidents reported today.

Aug 16, 2017

No incidents reported.

Aug 15, 2017
Resolved - We have seen customer connections restore to our Penridge-1 Base Station.

We apologise for the interruption to service.

Unfortunately this problem was not picked up proactively last night as it should have been.
Following this incident, we'll ensure we're better able to not miss this type of incident, so we can react sooner and offer a resolution faster if able.
Aug 15, 09:58 BST
Identified - We are aware of an issue affecting Penridge-1 base station which is 1 of 4 base station radios we have at this site.

This will be affecting some customers in Charlton Musgrove and surrounding areas.

We anticipate customers will start to reconnect in around a couple of minutes following works to resolve this issue.
Aug 15, 09:51 BST
Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017
Resolved - This incident has been resolved.
Aug 12, 11:17 BST
Monitoring - The network incident affecting Cheselbourne has now been resolved.

Both Wardon Hill and Cheselbourne POPs are now operational and we have seen customers routing via these POPs reconnect.

Early indications suggest this was caused by an frequency interference issue. This is not something that has manifested like this before. Additional work will be carried out to understand more about this to try and prevent a recurrence.

We apologise for any inconvenience this outage caused.
Aug 12, 01:22 BST
Identified - Engineers have remotely restored connectivity to the Wardon Hill POP which also serves the Compton Vallence POP. As such customer routing via these POPs will be back online.

Work is continuing with the backhaul link to the Cheselbourne POP. Customers routing via this POP including customers located in Dewlish still remain offline.

We do not have an estimated fix time, however we do anticipate full connectivity will be restored by dawn.
Aug 12, 00:52 BST
Update - We continue to investigate the problems affecting the backhaul radio links that feed the Cheselbourne and Wardon Hill Points of Presence (POPs).
Aug 11, 23:53 BST
Update - We are aware that this incident is also affecting customers in Cheselbourne and Dewlish also.

Investigations are continuing for both areas.
Aug 11, 22:50 BST
Investigating - We are aware of an outage affecting our Wardon Hill Point of Presence in West Dorset.

Engineers are remotely investigating the issue, and further updates will be provided shortly.

Customers routing via this POP will be experiencing a loss of Internet connectivity.

Areas affected:
- Wardon Hill.
- Compton Vallence.
- Immediate surrounding areas.

We apologise for any inconvenience this causes.
Aug 11, 22:33 BST
Aug 10, 2017

No incidents reported.

Aug 9, 2017

No incidents reported.

Aug 8, 2017

No incidents reported.

Aug 7, 2017

No incidents reported.

Aug 6, 2017

No incidents reported.

Aug 5, 2017

No incidents reported.

Aug 4, 2017
Completed - The scheduled maintenance has been completed.
Aug 4, 13:48 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 09:00 BST
Scheduled - On Friday 4th August, from 9am, we plan to upgrade the backhaul connection that feeds our West Knoyle Points of Presence (POP) to increase capacity.

This work will commence from 9am, and during the maintenance window, we anticipate an outage of approximately 20 minutes, however this may last 1 hour depending on how the works progress.

A large maintenance window has been advertised for contingency, and the works may start at any time between 9am and 12pm.
We will of course keep disruption down to a minimum.

This work is subject to change depending on weather conditions and further updates will be provided.

Customers located in West Knoyle and who route via this POP will be affected by a short loss of Internet connectivity whilst this maintenance work takes place.
Aug 2, 15:04 BST
Aug 3, 2017
Resolved - This has been resolved.
Aug 3, 11:44 BST
Identified - We have seen one of our Rebroadcast points go offline, we have started investigations and have found power issues. We are investigating this further to ensure our backup systems are working correctly.
Aug 3, 09:44 BST