Wessex Internet Network Status
Identified - We are aware that there is an issue currently affecting our wireless customers in the Compton Pauncefoot and Galhampton areas. We are investigating this at the moment, and further updates will be posted here.

We apologise for any inconvenience caused.
Oct 18, 14:08 BST

About This Site

We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.

The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.

Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.

Broadband Services ? Degraded Performance
Fixed-wireless Services ? Degraded Performance
Fibre to the Premise Services ? Operational
Business Ethernet Services ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server ? Operational
DNS02 Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay ? Operational
UniFi Wi-Fi Management Server ? Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre ? Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments ? Operational
Direct Debit Payments ? Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be undergoing a scheduled maintenance during this time. Customers in Fordingbridge, Cranborne, Wimborne and surrounding areas will experience short outages.
Apologies for the inconvenience caused.
Posted on Oct 18, 14:57 BST
Scheduled Maintenance Dorchester Oct 22, 00:00-06:00 BST
We will be undergoing a scheduled maintenance during this time. Customers in the Dorchester, Cheselbourne, Melcombe Bingham, Piddlehinton, Hilfield, Melbury Osmond and surrounding areas will experience outages.
Apologies for the inconvenience caused.
Posted on Oct 18, 14:56 BST
Past Incidents
Oct 18, 2021

Unresolved incident: Degraded performance - Compton Pauncefoot and Galhampton.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Completed - The scheduled maintenance has been completed.
Oct 15, 02:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 23:30 BST
Scheduled - We will be conducting scheduled maintenance at the Piddlehinton cab. The connection will go down during this time. Apologise for any inconvenience caused during this period.
Oct 5, 16:03 BST
Oct 14, 2021
Oct 13, 2021
Completed - The scheduled maintenance has been completed.
Oct 13, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 20:02 BST
Scheduled - Our 3rd party supplier will be undergoing a scheduled maintenance during this time.
Planned Start Date: 12/10/2021 Planned Start Time: 20:00
Planned End Date: 13/10/2021 Planned End Time: 06:00
Customers in the Shalden, Alton, Herriard, Basingstoke and surrounding areas might experience short outages. Apologies for the inconvenience.
Sep 27, 11:33 BST
Oct 12, 2021
Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021
Resolved - This fibre break has now been resolved. Apologise to all customers affected by this outage
Oct 8, 16:46 BST
Identified - We have engineers heading out to site and have identified the fault as a fibre break
Oct 8, 13:38 BST
Investigating - We are aware that there is an issue currently affecting customers in Blandford St Mary. We are investigating this at the moment, and further updates will be posted here.

We apologise for any inconvenience caused.
Oct 8, 11:42 BST
Oct 7, 2021
Resolved - This incident has been resolved.
Oct 7, 13:48 BST
Investigating - We are aware that there is an issue currently affecting a small number of wireless customers in the Wardon Hill DT2 area. We are investigating this at the moment, and further updates will be posted here.

We apologise for any inconvenience caused.
Oct 7, 13:21 BST
Oct 6, 2021
Resolved - The outage has now been resolved. We apologise for any inconveniences caused
Oct 6, 11:59 BST
Identified - We are aware that there is an issue currently affecting customers around the Compton Abbas Airfield area. We are investigating this at the moment, and further updates will be posted here.

We apologise for any inconvenience caused.
Oct 6, 11:21 BST
Oct 5, 2021

No incidents reported.

Oct 4, 2021

No incidents reported.