All Systems Operational

About This Site

At Wessex Internet, transparency is one of our core values. Our mission is to deliver superfast broadband securely and reliably, and on this page you will find details on how we're doing.

The metrics you see below are live and raw feeds from our 3rd party monitoring system; and our past incident and maintenance history is shown towards the bottom. We don't hide things or pretend we don't have issues, but we'll strive to be the best, constantly make improvements and increase resilience, and finally learn from our mistakes where these may occasionally happen.

If you have any questions not answered here, please contact us at support@wessexinternet.com.

Broadband Services ? Operational
Fixed-wireless Services ? Operational
Fibre to the Premise Services ? Operational
Business Ethernet Services ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server ? Operational
DNS02 Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay ? Operational
UniFi Wi-Fi Management Server ? Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre ? Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments ? Operational
Direct Debit Payments ? Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance Stourton Mar 5, 00:00-06:00 GMT
We will be undergoing a scheduled maintenance during this time. Customers in the Stourton and surrounding areas will experience short outages. Apologies for the inconvenience.
Posted on Mar 2, 11:46 GMT
We will be undergoing a scheduled maintenance during this time. Customers in the Compton Castle, Galhampton, Babcary and surrounding areas may experience short outages. Apologies for the inconvenience.
Posted on Mar 2, 11:44 GMT
Scheduled Maintenance Coneygore Mar 5, 00:00-06:00 GMT
We will be undergoing a scheduled maintenance during this time. Customers in the Coneygore, Langham, Milton on Stour, North Cheriton, Cucklington and surrounding areas will experience short outages. Apologies for the inconvenience.
Posted on Mar 2, 11:39 GMT
We will be undergoing a scheduled maintenance during this time. Customers in the Penselwood, Charlton Musgrove, Redlynch and surrounding areas may experience short outages. Apologies for the inconvenience.
Posted on Mar 2, 11:37 GMT
Past Incidents
Mar 4, 2021

No incidents reported today.

Mar 3, 2021
Resolved - This incident has been resolved.
Mar 3, 16:46 GMT
Identified - We have identified an intermittent issue that is initially bringing up an error to access our website. We are working on fixing this quickly. We have found that doing a refresh of the page, does seem to then load. We are working on fixing this quickly.

We apologise for any inconvenience this is causing.
Mar 3, 15:41 GMT
Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021
Resolved - We have replaced the faulty piece of equipment. Thank you for your understanding and patience
Feb 27, 00:24 GMT
Investigating - We are aware that there is an issue currently affecting customers in Compton Castle and surrounding areas. We are investigating this at the moment, and further updates will be posted here.

We apologise for any inconvenience caused.
Feb 26, 21:18 GMT
Feb 26, 2021
Resolved - This outage is now resolved - Thank you for your understanding
Feb 26, 18:14 GMT
Investigating - We are aware that there is an issue currently affecting customers in Blandford St Mary area. We are investigating this at the moment, and further updates will be posted here.

We apologise for any inconvenience caused.
Feb 26, 17:10 GMT
Resolved - This incident has been resolved. Apologies for the inconvenience caused.
Feb 26, 18:08 GMT
Update - We have engineers on route to the site.
Feb 26, 15:20 GMT
Investigating - We are aware that there is an issue currently affecting customers in Herriard, Basingstoke area. We are investigating this at the moment, and further updates will be posted here.

We apologize for any inconvenience caused.
Feb 26, 14:25 GMT
Completed - The scheduled maintenance has been completed.
Feb 26, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 00:00 GMT
Scheduled - We will be undergoing a scheduled maintenance during this time. Customers in the Cranborne, Fordingbridge and surrounding areas will experience short outages. Apologies for the inconvenience.
Feb 22, 14:36 GMT
Completed - The scheduled maintenance has been completed.
Feb 26, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 00:00 GMT
Scheduled - We will be undergoing a scheduled maintenance during this time. Customers in the Cheselbourne and surrounding areas will experience short outages. Apologies for the inconvenience.
Feb 22, 14:36 GMT
Feb 25, 2021
Completed - The scheduled maintenance has been completed.
Feb 25, 13:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 12:00 GMT
Scheduled - We will be undergoing a scheduled maintenance during this time. Customers in the Hilton area will experience short outages. Apologies for the inconvenience.
Feb 24, 09:48 GMT
Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021
Resolved - This issue has now been resolved. Sorry for any inconvenience this may have caused during the brief outage.
Feb 20, 08:39 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 19, 19:20 GMT
Investigating - We are aware that there is an issue currently affecting customers in the Hilton, Ansty and Melcombe Bingham areas. We are investigating this at the moment, and further updates will be posted here.

We apologise for any inconvenience caused.
Feb 19, 18:44 GMT
Feb 19, 2021
Feb 18, 2021

No incidents reported.