All Systems Operational

About This Site

At Wessex Internet, transparency is one of our core values. Our mission is to deliver superfast broadband securely and reliably, and on this page you will find details on how we're doing.

The metrics you see below are live and raw feeds from our 3rd party monitoring system; and our past incident and maintenance history is shown towards the bottom. We don't hide things or pretend we don't have issues, but we'll strive to be the best, constantly make improvements and increase resilience, and finally learn from our mistakes where these may occasionally happen.

If you have any questions not answered here, please contact us at support@wessexinternet.com.

Broadband Services ? Operational
Fixed-wireless Services   ? Operational
Fibre to the Premise Services   ? Operational
Business Ethernet Services   ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit   ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs   ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North   ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8   ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth   Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford   Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford)   ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury)   ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server   ? Operational
DNS02 Server   ? Operational
RADIUS01 Server   ? Operational
RADIUS02 Server   ? Operational
SMTP Relay   ? Operational
UniFi Wi-Fi Management Server   ? Operational
Authoritative DNS Servers   ? Operational
Contacting us/ Tools/ Portals Operational
E-mail   Operational
Telephone System   Operational
Web Help Centre   ? Operational
End User Portal   Operational
Wessex Internet Website   Operational
Network Status Page   Operational
Credit and Debit Card Payments   ? Operational
Direct Debit Payments   ? Operational
Telephone-based Network Status Messaging Service (BETA)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be undergoing scheduled maintenance at this time. Customers in Fonthill Berwick and surrounding areas may be affected. There may be a brief outage during this time as we replace hardware.

We apologise for any inconvenience caused.
Posted on Aug 9, 16:01 BST
We will be undergoing scheduled maintenance on our masts in the Evershot and Urless area on the evening of Wednesday 15th August. There will be a 15 minute outage during this time.

We apologise for any inconvenience caused.
Posted on Aug 13, 15:18 BST
We will be undergoing scheduled maintenance on our masts in the Melbury Bubb, Evershot and Urless areas on the morning of Thursday 16th August. Service will be intermittent during this time as we upgrade the network.

We apologise for any inconvenience caused.
Posted on Aug 13, 15:21 BST
Past Incidents
Aug 15, 2018

No incidents reported today.

Aug 14, 2018
Resolved - This incident has been resolved.
Aug 14, 14:38 BST
Identified - Our engineers have identified the issue.

Service should resume within 30 minutes.

Apologies for any inconvenience caused.
Aug 14, 11:41 BST
Investigating - We are currently experiencing an unexpected outage with our Kites Nest mast.

Customers in the following areas may be affected: Martin, Tidpit & North Damerham

Engineers are investigating.

We apologise for any inconvenience caused.

The Wessex Internet Engineering Team
Aug 14, 10:54 BST
Completed - The scheduled maintenance has been completed.
Aug 14, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 12:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time. Customers may experience a brief outage as we upgrade the network.

We apologise for any inconvenience caused.
Aug 14, 09:05 BST
Resolved - This incident has now been resolved. Our apologies for any inconvenience caused by this outage.
Aug 14, 11:44 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 14, 09:17 BST
Investigating - We are aware that there is an issue in the Tisbury area which is affecting certain customers. We are looking into this and hope to have this resolved shortly.

We apologise for any inconvenience caused.
Aug 14, 08:51 BST
Aug 13, 2018
Resolved - This incident has now been resolved.

We apologise for any inconvenience caused.
Aug 13, 09:57 BST
Investigating - We are aware that there is an issue in the Hanford and Child Okeford area. An engineer is on site at our mast and we hope for this to be resolved shortly.

We apologise for any inconvenience caused.
Aug 13, 09:06 BST
Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018
Resolved - This incident has now been resolved.

Apologies again for any inconvenience caused.
Aug 9, 10:57 BST
Investigating - We are aware that there is an outage which may be affecting some customers in Shepton Montague. We are currently investigating the issue and hope to resolve this as soon as possible.

Apologies for any inconvenience caused.
Aug 9, 09:08 BST
Resolved - This incident has been resolved.
Aug 9, 09:04 BST
Monitoring - This issue has been temporarily resolved by enabling a backup circuit.

A small number of wireless customers in the Alvedistion area may experience slightly degraded performance while we resolve issues on the primary circuit.

Apologies for any inconvenience caused,
Aug 3, 18:09 BST
Investigating - We are aware that there may be an issue in the Alvedistion area. We are currently investigating the issue and hope to resolve this as soon as possible.

Apologies for any inconvenience caused,
Aug 3, 16:38 BST
Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 2, 2018
Completed - The scheduled maintenance has been completed.
Aug 2, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 10:00 BST
Scheduled - We will be undergoing scheduled maintenance on our mast at Wardon Hill. You may experience a brief outage as we replace some hardware.

We apologise for any inconvenience caused.
Jul 30, 14:43 BST
Completed - The scheduled maintenance has been completed.
Aug 2, 07:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 06:31 BST
Scheduled - We will be undergoing scheduled maintenance in the area to upgrade the service. This will take place from 6.30AM for approximately 20 minutes on Thursday 02/08/2018. There may be a few short outages during this time.

We apologise for any inconvenience caused.
Aug 1, 17:16 BST
Aug 1, 2018

No incidents reported.