Wessex Internet Network Status
Investigating - we are investigating an issue with our wireless service in the Gussage St Micheal and sounding areas.
Oct 04, 2024 - 09:03 BST
Investigating - Unfortunately, due to an error with our direct debit process, customers may have received an email this morning stating that they would be billed an incorrect amount.

If you have a Direct Debit with us, please be assured that this payment will not be taken.

We have paused all Direct Debits to ensure the issue has been fully resolved and will update customers early next week when we are ready to request the correct payment for this month's invoice.

We’re very sorry for this mistake and the concern caused.

Sep 13, 2024 - 10:45 BST

About This Site

We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.

The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.

Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.

Broadband Services ? Partial Outage
Fixed-wireless Services ? Partial Outage
Fibre to the Premise Services ? Operational
Business Ethernet Services ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server ? Operational
DNS02 Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay ? Operational
UniFi Wi-Fi Management Server ? Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre ? Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments ? Operational
Direct Debit Payments ? Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Emergency Maintenance - Marston Magna Oct 10, 2024 23:00 - Oct 11, 2024 06:00 BST
We are completing emergency maintenance on the 10/10/2024 from 23.00 through to 06:00 on the 11/10/2024

Customers in the Marston Magna, Yeovil Marsh and Mudford area will experience downtime during the maintenance activity window.

The outage is necessary to allow our engineers to carry out the required works to the equipment safely. We apologies in advance for any inconvenience this may cause.

Posted on Oct 02, 2024 - 17:26 BST
Past Incidents
Oct 8, 2024

No incidents reported today.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024
Resolved - This incident has been resolved.
Oct 4, 08:31 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 10:36 BST
Identified - The issue has been identified and a fix is being implemented.
Oct 1, 17:36 BST
Investigating - We are aware that there is an issue affecting certain customers on our network. We are investigating this as a matter of urgency and further updates will be posted here.

We apologise for any inconvenience caused.

Oct 1, 16:14 BST
Oct 3, 2024
Resolved - This incident has been resolved.
Oct 3, 13:48 BST
Identified - The issue has been identified and a fix is being implemented.
Oct 2, 16:10 BST
Investigating - We are aware that there is an issue currently affecting customers in Martin. We are investigating this at the moment, and further updates will be posted here.

We apologise for any inconvenience caused.

Oct 2, 15:29 BST
Completed - The scheduled maintenance has been completed.
Oct 3, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 22:30 BST
Scheduled - We are completing emergency maintenance on the 02/10/2024 from 22.30 through to 06:00 on the 03/10/2024

Customers in the Hordle area will experience downtime during the maintenance activity window.

The outage is necessary to allow our engineers to carry out the required works to the equipment safely. We apologies in advance for any inconvenience this may cause.

Oct 2, 09:40 BST
Oct 2, 2024
Resolved - This incident has been resolved.
Oct 2, 17:21 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 15:43 BST
Identified - The issue has been identified and a fix is being implemented.
Oct 2, 14:56 BST
Investigating - We are currently investigating an unexpected outage in Yeovil Marsh, Marston Magna, Mudford & Surrounding Areas.
Oct 2, 12:37 BST
Resolved - This incident has been resolved.
Oct 2, 10:37 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 09:21 BST
Investigating - We have identified further issues and are investigating.
Oct 2, 08:58 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 20:40 BST
Investigating - We are aware that there is an issue currently affecting customers in the Durweston and surrounding areas. We are currently investigating the issue

We apologise for any inconvenience caused.

Oct 1, 19:30 BST
Oct 1, 2024
Resolved - This incident has been resolved.
Oct 1, 11:26 BST
Investigating - Unfortunately due to an error with our internal system, we are unable to take phone calls currently.
We're very sorry for any inconvenience caused and are doing everything we can to get back up and running.
Please continue to email us your queries and we will get back to you as soon as possible.
Thank you for your continued patience.

Oct 1, 10:50 BST
Sep 30, 2024
Resolved - This incident has been resolved.
Sep 30, 08:33 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 25, 22:50 BST
Identified - The issue has been identified and a fix is being implemented.
Sep 25, 08:46 BST
Investigating - We are aware that there is an issue affecting certain customers on our network in the Middlemarsh area. We are investigating this as a matter of urgency and further updates will be posted here.
Sep 24, 18:34 BST
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024
Completed - The scheduled maintenance has been completed.
Sep 25, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 06:00 BST
Scheduled - We will be undergoing Emergency works during this time
Sep 24, 19:01 BST
Sep 24, 2024