Monitoring - Our emergency maintenance work continued into this morning until about 9:15am. A small number of customers may have experienced difficulties connection during that time.

We will be monitoring the network closely over the coming hours to ensure that there are no further service issues.

We regret that the customer portal is down at this time. We expect to have this working again later today.

Apologies for the inconvenience.

Wessex Internet Engineering Team
Jan 23, 10:47 UTC
Identified - We are performing emergency maintenance work on some of our core systems. This work shouldn't affect customer connections but some services are at risk for the duration of these works.

We will post regular updates here and apologise in advance for any inconvenience which this may cause.

The Wessex internet engineering team
Jan 23, 00:47 UTC

About This Site

At Wessex Internet, transparency is one of our core values. Our mission is to deliver superfast broadband securely and reliably, and on this page you will find details on how we're doing.

The metrics you see below are live and raw feeds from our 3rd party monitoring system; and our past incident and maintenance history is shown towards the bottom. We don't hide things or pretend we don't have issues, but we'll strive to be the best, constantly make improvements and increase resilience, and finally learn from our mistakes where these may occasionally happen.

If you have any questions not answered here, please contact us at support@wessexinternet.com.

Broadband Services ? Operational
Fixed-wireless Services   ? Operational
Fibre to the Premise Services   ? Operational
Business Ethernet Services   ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit   ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs   ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
99.99 % uptime
Today
Telehouse North   ? Operational
90 days ago
99.97 % uptime
Today
Equinix LD8   ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth   Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford   Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
99.99 % uptime
Today
Primary Upstream Connection (Blandford)   ? Operational
90 days ago
100.0 % uptime
Today
Secondary Upstream Connection (Milton Abbas)   ? Operational
90 days ago
99.99 % uptime
Today
Tertiary Upstream Connection (Shaftesbury)   ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server   ? Operational
DNS02 Server   ? Operational
RADIUS01 Server   ? Operational
RADIUS02 Server   ? Operational
SMTP Relay   ? Operational
UniFi Wi-Fi Management Server   ? Operational
Authoritative DNS Servers   ? Operational
Contacting us/ Tools/ Portals Major Outage
E-mail   Operational
Telephone System   Operational
Web Help Centre   ? Operational
End User Portal   Major Outage
Wessex Internet Website   Operational
Network Status Page   Operational
Credit and Debit Card Payments   ? Operational
Direct Debit Payments   ? Operational
Telephone-based Network Status Messaging Service (BETA)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 22, 2018

No incidents reported.

Jan 21, 2018

No incidents reported.

Jan 20, 2018

No incidents reported.

Jan 19, 2018

No incidents reported.

Jan 18, 2018

No incidents reported.

Jan 17, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018
Completed - The scheduled maintenance has been completed.
Jan 11, 23:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 12:00 UTC
Scheduled - We are planning to migrate our customer services and administration portal on Thursday 11/1/18.

This will not affect customer connections however it will mean that customer services and support staff will be slightly less able to find customer connections and change of packages or support requests will be slower than normal.
Jan 8, 10:44 UTC
Completed - The scheduled maintenance has been completed.
Jan 11, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 00:00 UTC
Scheduled - We are planning to make some routing changes this week due to the handover of administrative and technical resources,

This should not affect individual customer connections, however you may notice a handful of very short (1-2 Minute) Outages throughout this time period.

If you have any further questions please get in touch with our support team.

Kind Regards

Networks Team
Jan 8, 10:46 UTC
Jan 10, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.