All Systems Operational

About This Site

At Wessex Internet, transparency is one of our core values. Our mission is to deliver superfast broadband securely and reliably, and on this page you will find details on how we're doing.

The metrics you see below are live and raw feeds from our 3rd party monitoring system; and our past incident and maintenance history is shown towards the bottom. We don't hide things or pretend we don't have issues, but we'll strive to be the best, constantly make improvements and increase resilience, and finally learn from our mistakes where these may occasionally happen.

If you have any questions not answered here, please contact us at support@wessexinternet.com.

Broadband Services ? Operational
Fixed-wireless Services ? Operational
Fibre to the Premise Services ? Operational
Business Ethernet Services ? Operational
London Core Network ? Operational
Internet Transit ? Operational
Peering via IXPs ? Operational
Data Centres ? Operational
Digital Realty Meridian Gate ? Operational
Equinix LD8 ? Operational
CoreTX Bournemouth Operational
BT Exchange Blandford Operational
Wessex Internet Backhaul ? Operational
Primary Upstream Connection (Blandford) ? Operational
Secondary Upstream Connection (Milton Abbas) ? Operational
Tertiary Upstream Connection (Shaftesbury) ? Operational
Core Network Services ? Operational
DNS01 Server ? Operational
DNS02 Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay ? Operational
UniFi Wi-Fi Management Server ? Operational
Authoritative DNS Servers ? Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre ? Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments ? Operational
Direct Debit Payments ? Operational
Telephone-based Network Status Messaging Service (BETA) ? Operational
SMS automation system (BETA) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Primary Upstream Connection (Blandford)
Fetching
Secondary Upstream Connection (Milton Abbas) ?
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Tertiary Upstream Connection (Shaftesbury) ?
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Core Apps - DNS01 Recursive Server ?
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Core Apps - DNS02 Recursive Server ?
Fetching
Core Apps - Primary RADIUS Server ?
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Core Apps - Secondary RADIUS Server ?
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Past Incidents
Jun 25, 2017

No incidents reported today.

Jun 24, 2017
Completed - We have been advised by our supplier that this maintenance activity has been postponed due to unforeseen circumstances.

Therefore no work will take place and the network will not be 'at risk'.
Jun 24, 09:19 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 09:01 BST
Scheduled - Our data centre provider has advised us that their UPS (uninterruptible power supply) manufacturer are due to carry out routine servicing of the UPS B Feed system on Saturday 24th June.

The UPS will be in bypass mode during the service and the service contractor has stated no planned outage expected or required.

Ethernet Services that terminate in our Bournemouth POP as well as our primary 10Gb Wessex Internet backhaul will be considered 'at-risk' during this maintenance window.
We do not anticipate any outage based on our provider's information, however there is the risk due to critical live systems being operated on.

Wessex Internet operates with multiple backhaul circuits in case of issues, so we do not anticipate any outages for customers.
May 26, 15:04 BST
Jun 23, 2017

No incidents reported.

Jun 22, 2017

No incidents reported.

Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.

Jun 19, 2017

No incidents reported.

Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017
Completed - The scheduled maintenance has been completed.
Jun 15, 17:47 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 08:00 BST
Scheduled - Our data centre provider has advised us that their High Voltage and Low Voltage switchgear will be served on Thursday 15th June between 08:00 and 17:00.

The power load in the data centre will be supported by backup generators, and the supplier has stated that no planned outage is expected.

One of our core Wessex Internet backhaul circuits terminates in this London data centre, as well as some key services that are used for the core management of the network. These will be considered 'at-risk' during the maintenance window.

We do not anticipate any outage based on our provider's information, however there is the risk due to critical live systems being operated on.

Wessex Internet operates with multiple backhaul circuits in case of issues, so we do not anticipate any outages for customers even if there were to be an issue. Our teams will be monitoring the maintenance closely in any case.
May 31, 17:40 BST
Jun 14, 2017

No incidents reported.

Jun 13, 2017

No incidents reported.

Jun 12, 2017
Completed - The scheduled maintenance has been completed.
Jun 12, 13:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 12:15 BST
Scheduled - We plan on repairing fully the issue that occurred on Friday at around 17:55.

We will be migrating connection onto new equipment and expect only around 15 Minutes downtime maximum per connection, we have advertised longer merely as a precaution.

This feeds customers in and near to:
- Fonthill Bishop
- Chilmark
- Tisbury

We apologise for any inconvenience this may cause.
Jun 12, 09:51 BST
Jun 11, 2017

No incidents reported.