Update - We are continuing to use a temporary mast for customers while our engineers find an alternative solution. We deeply apologise to any customers that are still experiencing issues.
Apr 29, 14:46 BST
Update - We are still using a temporary mast for customers. We are continuing to try and resolve the issue at Wardon Hill. We deeply apologise to any customers that are still experiencing issues.
Apr 24, 10:19 BST
Update - We are continuing to work on a fix for this issue.
Apr 24, 10:16 BST
Update - We have implemented a temporary mast to restore and improve connections to customers. We are continuing to liaise with the 3rd party to resolve the issue at Wardon Hill. We deeply apologise to any customers that are still experiencing issues.
Apr 18, 19:00 BST
Update - We are continuing to liaise with the 3rd party to resolve the issue at Wardon Hill. We deeply apologise to any customers that are still experiencing issues.
Apr 16, 13:17 BST
Update - We are continuing to liaise with the 3rd party to resolve the issue at Wardon Hill. We apologise to any customers that are still experiencing slow speeds or intermittent outages.
Apr 15, 10:02 BST
Update - We have found a source of interference from a 3rd party that is affecting some customers off the Wardon Hill mast. We are now speaking to the 3rd party to resolve the issue. We apologise to any customers that are still experiencing slow speeds or intermittent outages.
Apr 11, 17:59 BST
Identified - We are continuing to work on the issue of 3rd party interference affecting services to some customers off Wardon Hill. We will be back on site tomorrow with testing equipment to allow us to prove the interference to the 3rd party and will update shortly after that. We have implemented a temporary fix that has resolved the issue to the majority of customers but we apologise to any customers that are still experiencing slow speeds or intermittent outages.
Apr 10, 21:56 BST
Update - We have undertaken significant work on our Wardon Hill Mast this week to resolve an issue that appears to be caused by significant Interference from nearby 3rd Party equipment. We have improved signals to customers as far as possible and thank people for being patient while we work through this unusual problem.
Apr 5, 17:56 BST
Investigating - We are currently investigating an issue affecting customers at Warden Hill area. Apologies for the inconvenience.
Apr 1, 08:30 BST

About This Site

At Wessex Internet, transparency is one of our core values. Our mission is to deliver superfast broadband securely and reliably, and on this page you will find details on how we're doing.

The metrics you see below are live and raw feeds from our 3rd party monitoring system; and our past incident and maintenance history is shown towards the bottom. We don't hide things or pretend we don't have issues, but we'll strive to be the best, constantly make improvements and increase resilience, and finally learn from our mistakes where these may occasionally happen.

If you have any questions not answered here, please contact us at support@wessexinternet.com.

Broadband Services ? Operational
Fixed-wireless Services ? Operational
Fibre to the Premise Services ? Operational
Business Ethernet Services ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server ? Operational
DNS02 Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay ? Operational
UniFi Wi-Fi Management Server ? Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre ? Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments ? Operational
Direct Debit Payments ? Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Sep 20, 2019
Resolved - This incident has been resolved.
Sep 20, 15:26 BST
Identified - We are currently running on batteries at our Trinity mast. SSE are aware of the issue and we will post updates when we have further information. An engineer is on standby.
Sep 20, 12:14 BST
Completed - The scheduled maintenance has been completed.
Sep 20, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 22:00 BST
Scheduled - We will be undergoing scheduled maintenance affecting Piddlehinton and Cheselbourne area. There will be outages throughout scheduled works. Apologies for any inconvenience.
Sep 19, 14:13 BST
Sep 18, 2019
Completed - The scheduled maintenance has been completed.
Sep 18, 11:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 11:00 BST
Scheduled - We are making some frequency changes in the West Knoyle area. Customers may experience brief outages during this time.
Sep 18, 10:59 BST
Sep 17, 2019
Completed - The scheduled maintenance has been completed.
Sep 17, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 14:01 BST
Scheduled - We are carrying out scheduled maintenance at our Stourpaine mast. Customers connected will experience a brief outage during this time. Sorry for any inconvenience caused.
Sep 17, 10:17 BST
Completed - The scheduled maintenance has been completed.
Sep 17, 12:40 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 10:40 BST
Update - We will be undergoing scheduled maintenance during this time.
Sep 17, 10:37 BST
Scheduled - We will be undergoing Scheduled Maintenance affecting Pallington Lakes, Moreton, Tincleton, Burleston, Bovington area. You may experience some connection loss during this time. Apologies for any inconvenience.
Sep 17, 10:36 BST
Sep 16, 2019
Completed - The scheduled maintenance has been completed.
Sep 16, 15:50 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 14:50 BST
Scheduled - Scheduled Maintenance Gillingham/Shaftesbury Area - there may be a short outage, apologies for any inconvenience
Sep 16, 14:48 BST
Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019
Completed - The scheduled maintenance has been completed.
Sep 12, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 13:00 BST
Scheduled - Scheduled Maintenance Compton Castle area - you may experience a short outage during this time.
Sep 12, 09:07 BST
Completed - The scheduled maintenance has been completed.
Sep 12, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 09:00 BST
Scheduled - We will be undergoing maintenance work at our Stourpaine mast during this time. Customers at Stourpaine, Durweston and surrounding areas may experience short outages. Apologies for any inconvenience.
Sep 11, 15:50 BST
Sep 11, 2019

No incidents reported.

Sep 10, 2019
Completed - The scheduled maintenance has been completed.
Sep 10, 15:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 13:45 BST
Scheduled - We have noticed and issue with the link to the Plush mast. We will be making some changes to resolve this issue. Customers may experience brief outages during this time. Sorry for any inconvenience caused.
Sep 10, 13:43 BST
Completed - The scheduled maintenance has been completed.
Sep 10, 02:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 00:30 BST
Scheduled - Scheduled maintenance Cranbourne area there will be a short outage during this time, apologies for any inconvenience.
Sep 9, 16:29 BST
Sep 9, 2019
Resolved - This incident has been resolved.
Sep 9, 15:03 BST
Identified - Outage Durweston, Turnworth and Stourpaine Area, apologies for any inconvenience. We are working quickly to resolve the issue.
Sep 9, 11:27 BST
Completed - The scheduled maintenance has been completed.
Sep 9, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 10:30 BST
Scheduled - We are carrying out emergency maintenance at our Farnham Thatch mast. This will be a brief outage affecting some customers in Farnham and the surrounding area. Sorry for any inconvenience caused.
Sep 9, 09:21 BST
Sep 8, 2019

No incidents reported.

Sep 7, 2019
Resolved - This incident has now been resolved, apologies for the downtime.
Sep 7, 20:59 BST
Identified - Outage Tollard Green, Farnham Area caused by a local power issue. Apologies for any inconvenience.
Sep 7, 15:35 BST
Sep 6, 2019
Completed - The scheduled maintenance has been completed.
Sep 6, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 09:00 BST
Scheduled - We will be undergoing scheduled maintenance in the Compton Castle area. You may experience a short dropout during this time. We apologies for any inconvenience.
Sep 5, 14:16 BST
Resolved - This incident has been resolved.
Sep 6, 15:44 BST
Investigating - Outage in Stourpaine Area we are currently investigating. Apologies for any inconvenience
Sep 6, 15:33 BST