Wessex Internet Network Status
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 20, 2024 - 09:36 BST
Identified - The issue has been identified and a fix is being implemented.
Apr 20, 2024 - 07:42 BST
Update - We are continuing to investigate this issue.
Apr 20, 2024 - 07:41 BST
Update - We are continuing to investigate this issue.
Apr 20, 2024 - 07:37 BST
Investigating - We have identified the issue currently affecting customers in the Compton Castle, Penridge and surrounding areas and are implementing a fix

We apologise for any inconvenience caused.

Apr 19, 2024 - 21:32 BST

About This Site

We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.

The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.

Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.

Broadband Services ? Major Outage
Fixed-wireless Services ? Major Outage
Fibre to the Premise Services ? Operational
Business Ethernet Services ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server ? Operational
DNS02 Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay ? Operational
UniFi Wi-Fi Management Server ? Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre ? Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments ? Operational
Direct Debit Payments ? Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Schedule maintenance - Holton Heath Apr 22, 2024 23:00 - Apr 23, 2024 06:00 BST
We are completing network maintenance between 22/04/2024 at 23:00 and 23/04/2024 at 06:00.

Customers in the Holton Heath area will experience downtime during the maintenance activity window.

Apologies in advance for any inconvenience this may cause.

Posted on Apr 10, 2024 - 13:14 BST
Schedule maintenance - Aylesfield and surrounding area Apr 25, 2024 22:00 - Apr 26, 2024 06:00 BST
We are completing network maintenance on the 25/04/2024 from 22.00 and 06:00 on the 26/04/2024

Customers in Aylesfield, Lasham and Shalden area will experience downtime during the maintenance activity window.

The outage is necessary to allow our engineers to carry out the required works to the equipment safely. We apologies in advance for any inconvenience this may cause.

Posted on Apr 16, 2024 - 12:24 BST
Schedule maintenance - Conneygore May 2, 2024 22:00 - May 3, 2024 06:00 BST
We are completing network maintenance on the 02/05/2024 from 22.00 and 06:00 on the 03/05/2024

Customers in Stoke Trister, Cucklington, Higher Langham, Buckhorn Weston, Stalbridge, Bayford and Milton on Stour areas will experience downtime during the maintenance activity window.

The outage is necessary to allow our engineers to carry out the required works to the equipment safely. We apologies in advance for any inconvenience this may cause.

Posted on Apr 16, 2024 - 15:55 BST
Schedule maintenance - Bowers Barn May 9, 2024 22:00 - May 10, 2024 06:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Apr 16, 2024 - 15:32 BST
Scheduled - We are completing network maintenance on the 09/05/2024 from 22.00 and 06:00 on the 10/05/2024

Customers in Iwerne Minster and surrounding areas will experience downtime during the maintenance activity window.

The outage is necessary to allow our engineers to carry out the required works to the equipment safely. We apologies in advance for any inconvenience this may cause.

Apr 16, 2024 - 15:30 BST
Schedule maintenance - Warden Hill May 16, 2024 22:00 - May 17, 2024 06:00 BST
We are completing network maintenance on the 16/05/2024 from 22.00 and 06:00 on the 17/05/2024

Customers in Warden Hill, Melbury Osmon, Compton Valance and surrounding areas will experience downtime during the maintenance activity window.

The outage is necessary to allow our engineers to carry out the required works to the equipment safely. We apologies in advance for any inconvenience this may cause.

Posted on Apr 16, 2024 - 15:46 BST
Past Incidents
Apr 21, 2024

No incidents reported today.

Apr 20, 2024

Unresolved incident: Outage - Compton Castle, Penridge and surrounding areas.

Apr 19, 2024
Apr 18, 2024
Resolved - This incident has been resolved.
Apr 18, 08:07 BST
Update - An engineer has been to the site to attempt to fix, however the weather conditions are too dangerous to climb far enough to reach the suspected issue. The engineer will re-visit at a later date as soon as possible to safely climb and repair the equipment. In the meantime, affected customers have been moved to a different sector in order to regain connectivity. We apologise for the inconvenience.
Dec 27, 11:37 GMT
Update - A specialist wireless engineer will be on-site today to investigate the identified fault.
Dec 27, 09:06 GMT
Identified - We have identified a fault on-site, which will need a specialist wireless engineer to visit. We are looking at organising this as soon as possible and apologise for the inconvenience.
Dec 24, 13:27 GMT
Update - We have an engineer on-site and we are investigating the issue further.
Dec 24, 12:26 GMT
Investigating - We are investigating issues with wireless connectivity at Gutch Common.
Dec 24, 08:19 GMT
Resolved - This incident has been resolved.
Apr 18, 08:06 BST
Identified - The issue has been identified and a fix is being implemented.
Apr 9, 20:10 BST
Investigating - We are currently experiencing an unexpected outage in Hardington Moor & Surrounding areas, and we are actively investigating further.
Apr 9, 15:36 BST
Resolved - This incident has been resolved.
Apr 18, 08:06 BST
Investigating - We are currently experiencing issues with our Call Centre services and are investigating.
Apr 17, 16:26 BST
Apr 17, 2024
Apr 16, 2024
Resolved - This incident has been resolved.
Apr 16, 20:34 BST
Identified - The issue has been identified and a fix is being implemented.
Apr 16, 16:04 BST
Investigating - We are currently investigating an unexpected outage in the highlighted areas.
Apr 16, 13:54 BST
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Completed - The scheduled maintenance has been completed.
Apr 12, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 22:00 BST
Scheduled - We are completing emergency network maintenance between 11/04/2024 at 22:00 and 12/04/2024 at 06:00.

Customers in Stowell and the surrounding area will experience downtime during the maintenance activity window.

Apologies in advance for any inconvenience this may cause.

Apr 10, 12:59 BST
Apr 11, 2024
Resolved - This incident has been resolved.
Apr 11, 09:21 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 11, 07:38 BST
Investigating - We are aware that there is an issue currently affecting customers in the Berwick St Leonard Area. An Engineer is on route and we are investigating this at the moment, and further updates will be posted here.

We apologise for any inconvenience caused.

Apr 11, 06:15 BST
Apr 10, 2024
Resolved - This incident has been resolved.
Apr 10, 13:16 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 20:34 BST
Update - We are continuing to work on a fix for this issue, and we apologise for any inconveniences caused.
Apr 9, 12:33 BST
Identified - The issue has been identified and a fix is being implemented.
Apr 8, 16:26 BST
Investigating - We are currently investigating an unexpected outage in the Cherington area.
Apr 8, 14:37 BST
Apr 9, 2024
Apr 8, 2024
Apr 7, 2024

No incidents reported.