Wessex Internet Network Status

All Systems Operational

About This Site

We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.

The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.

Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.

Uptime over the past 90 days. View historical uptime.
Broadband Services ? Operational
Fixed-wireless Services ? Operational
Fibre to the Premise Services ? Operational
Business Ethernet Services ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server ? Operational
DNS02 Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay ? Operational
UniFi Wi-Fi Management Server ? Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre ? Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments ? Operational
Direct Debit Payments ? Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

00263420: PLANNED CRITICAL MAINTENANCE AFFECTING VOICE/DATA SERVICES - Hordle & Surrounding Areas Apr 22, 2025 20:00 - Apr 23, 2025 06:00 BST

ESSENTIAL MAINTENANCE will be taking place on the Wessex Internet network on 22/04/25 between the hours of 20:00 and 06:00 on 23/04/25 in Hordle & Surrounding Areas - these works are in order to ensure long-term stability to our network in this area.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Apr 14, 2025 - 09:38 BST

00263535: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Iwerne Courtney, Iwerne Minster Apr 29, 2025 23:00 - Apr 30, 2025 06:00 BST

Essential Planned Maintenance will be taking place on the Wessex Internet network on 29/04/25 between the hours of 23:00 and 06:00 on 30/04/25 in Iwerne Courtney, Iwerne Minster & surrounding areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Apr 14, 2025 - 16:13 BST

00263470: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Network Wide May 1, 2025 23:00 - May 2, 2025 06:00 BST

Essential Maintenance will be taking place on the Wessex Internet network on 01/05/25 between the hours of 23:00 and 06:00 on 02/05/25 in the following locations:

Cranborne, Pentridge, Chilmark, Remedy Oak, Chettle, Deanland, Gussage St Michael, Bedgebury Crown Yard & Lasham Airfield.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Apr 14, 2025 - 11:21 BST
Apr 21, 2025

No incidents reported today.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
00263999: NETWORK INCIDENT AFFECTING DATA SERVICES - Lulworth & surrounding areas
Resolved - This incident has been resolved.
Apr 17, 10:37 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Apr 17, 10:00 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Lulworth & surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Apr 17, 09:44 BST
00263806: NETWORK INCIDENT AFFECTING DATA SERVICES - Bourton & surrounding areas
Resolved - This incident has been resolved.
Apr 17, 09:06 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Apr 16, 09:51 BST
Update - Engineers have located the root cause of the fault and are now working to repair the damage.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.
Apr 16, 09:21 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Bourton & surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Apr 16, 09:10 BST
00263399: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Hordle
Completed - The scheduled maintenance has been completed.
Apr 17, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 23:01 BST
Scheduled - Emergency Maintenance will be taking place on the Wessex Internet network on 16/04/25 between the hours of 23:00 and 06:00 on 17/04/25 in Hordle & surrounding areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Apr 14, 09:01 BST
00261565: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Network Wide
Completed - The scheduled maintenance has been completed.
Apr 17, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 23:00 BST
Scheduled - Maintenance will be taking place on the Wessex Internet network on 16/04/25 between the hours of 23:00 and 06:00 on 17/04/25 in the following locations:

Alvediston, Berwick Farm, Ashley Wood, Fonthill, Hatch, West Knoyle, Stop Street, Knoyle Down, Rusmore and Preston.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Mar 31, 15:56 BST
Apr 16, 2025
00263433: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Cranborne
Completed - The scheduled maintenance has been completed.
Apr 16, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 23:00 BST
Scheduled - EMERGENCY MAINTENANCE will be taking place on the Wessex Internet network on 15/04/25 between the hours of 23:00 and 06:00 on 16/04/25 in Cranborne & surrounding areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Apr 14, 10:19 BST
00261563: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Network Wide
Completed - The scheduled maintenance has been completed.
Apr 16, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 23:01 BST
Scheduled - Maintenance will be taking place on the Wessex Internet network on 15/04/25 between the hours of 23:00 and 06:00 on 16/04/25 in the following locations:

Coneygore, Cucklington, Langham Lane, Bramley Farm Small cab, Eccliffe, Eliscombe, Newpark, Bonham and Holton.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Mar 31, 15:52 BST
Apr 15, 2025
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025
00261561: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - LOCATION
Completed - The scheduled maintenance has been completed.
Apr 11, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 23:00 BST
Scheduled - Maintenance will be taking place on the Wessex Internet network on 10/04/25 between the hours of 23:00 and 06:00 on 11/04/25 in the following locations:

Melbury Osemond, Lyons Hill, Bulbarrow, FifeHead, Victoria Barns and Delcombe.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Mar 31, 15:46 BST
Apr 10, 2025
00262586: NETWORK INCIDENT AFFECTING DATA SERVICES - GUSSAGE ALL SAINTS
Resolved - This incident has been resolved.
Apr 10, 16:27 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Apr 7, 21:50 BST
Identified - Engineers have managed to restore several connections in Gussage All Saints and are continuing to work to restore the remaining customers.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Apr 7, 18:35 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Gussage All Saints

Wessex Internet engineers are on site investigating the cause of this issue, and we will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Apr 7, 17:30 BST
00262784: NETWORK INCIDENT AFFECTING VOICE SERVICES - Network Wide
Resolved - This incident has been resolved.
Apr 10, 08:51 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Apr 9, 09:49 BST
Identified - Engineers have located the root cause of the fault and are now working to resolve the issues.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.
Apr 9, 09:38 BST
Investigating - We are currently aware of an ongoing network incident affecting voice services network-wide.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Apr 9, 08:41 BST
00261560: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Network Wide
Completed - The scheduled maintenance has been completed.
Apr 10, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 23:00 BST
Scheduled - Maintenance will be taking place on the Wessex Internet network on 09/04/25 between the hours of 23:00 and 06:00 on 10/04/25 in the following locations:

Bryanston Club, Bryanston Hangar, Thornicombe, East Down Farm, Tarrant Hinton Business Park, Hemsworth, Moor Crichel, Langton Long, Everley, East Orchard, Hinton St Mary, Long Crichel, Sutton Waldron and Margaret Marsh.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Mar 31, 15:38 BST
Apr 9, 2025
00262601: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - HORDLE
Completed - The scheduled maintenance has been completed.
Apr 9, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:00 BST
Scheduled - Emergency maintenance will be taking place on the Wessex Internet network on 8th - 9th April 2025 between the hours of 22:00 and 06:00 in Hordle.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Apr 8, 16:03 BST
Apr 8, 2025
Apr 7, 2025
00262601: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - HORDLE
Completed - The scheduled maintenance has been completed.
Apr 7, 23:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 20:01 BST
Scheduled - Emergency maintenance will be taking place on the Wessex Internet network on 07/04/2025 between the hours of 20:00 and 22:00 time in Hordle

During this time, customers may experience brief interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Apr 7, 20:00 BST
00262600: NETWORK INCIDENT AFFECTING VOICE SERVICES
Resolved - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Apr 7, 19:31 BST
Update - We are continuing to investigate this issue.
Apr 7, 18:30 BST
Investigating - We are currently aware of an ongoing network incident affecting our voice services.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Apr 7, 18:30 BST
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