All Systems Operational

About This Site

At Wessex Internet, transparency is one of our core values. Our mission is to deliver superfast broadband securely and reliably, and on this page you will find details on how we're doing.

The metrics you see below are live and raw feeds from our 3rd party monitoring system; and our past incident and maintenance history is shown towards the bottom. We don't hide things or pretend we don't have issues, but we'll strive to be the best, constantly make improvements and increase resilience, and finally learn from our mistakes where these may occasionally happen.

If you have any questions not answered here, please contact us at support@wessexinternet.com.

Broadband Services ? Operational
Fixed-wireless Services ? Operational
Fibre to the Premise Services ? Operational
Business Ethernet Services ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server ? Operational
DNS02 Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay ? Operational
UniFi Wi-Fi Management Server ? Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre ? Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments ? Operational
Direct Debit Payments ? Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Apr 7, 2020

No incidents reported today.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020
Completed - The scheduled maintenance has been completed.
Apr 3, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 23:01 BST
Scheduled - Scheduled Maintenance Wessex Internet Core. Service should not be affected.
Apr 2, 15:39 BST
Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020
Completed - The scheduled maintenance has been completed.
Mar 27, 05:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 23:30 GMT
Scheduled - We will be undergoing a scheduled maintenance during this time. Customers in the Stourpaine, Durweston, Travellers Rest and surrounding areas may experience short outages. Apologies for any inconvenience.
Mar 26, 09:55 GMT
Mar 26, 2020
Resolved - This incident has been resolved.
Mar 26, 08:43 GMT
Investigating - We are aware that there is an issue currently affecting customers in the Farnham. We are investigating this at the moment, and further updates will be posted here. Apologies for the continuing disruptions to service.
Mar 25, 14:38 GMT
Resolved - This incident has been resolved.
Mar 26, 08:42 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 16:23 GMT
Investigating - We are aware that there is an issue currently affecting customers in Compton Valance Village hall area . We are investigating this at the moment, and further updates will be posted here.

We apologise for any inconvenience caused.
Mar 25, 15:08 GMT
Mar 25, 2020
Resolved - This incident has been resolved.
Mar 25, 09:55 GMT
Investigating - We are aware that there is an issue currently affecting customers in the Farnham. We are investigating this at the moment, and further updates will be posted here.

We apologise for any inconvenience caused.
Mar 24, 17:02 GMT
Mar 24, 2020
Resolved - This incident has been resolved.
Mar 24, 14:25 GMT
Investigating - We have detected an issue in the Compton Valence area. We will be implementing an emergency fix over the next few hours. Customers may experience short outages during this time. Apologies for any inconvenience.
Mar 24, 10:53 GMT