00371611: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Shillingstone

Incident Report for Wessex Internet

Resolved

This incident has been resolved.

Posted Oct 28, 2026 - 14:46 GMT

Identified

The ongoing emergency works have been extended by 30 minutes due to unforeseen circumstances encountered during the repair process.

Our engineers remain on site and are working as quickly and safely as possible to restore service. We apologise for the additional delay and appreciate your patience and understanding while these essential repairs are completed.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.

Posted Oct 28, 2026 - 14:08 GMT

This incident affected: Broadband Services (Fibre to the Premise Services).