The fault on the network has now been resolved and service has been restored.
Our engineers will continue to monitor the network to ensure all services are stable.
Any remaining issues should be considered unrelated and reported in the usual manner.
We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Posted Sep 01, 2025 - 05:55 BST
Monitoring
The fault on the network has now been resolved and service has been restored.
Our engineers will continue to monitor the network to ensure all services are stable.
Any remaining issues should be considered unrelated and reported in the usual manner.
We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Posted Aug 31, 2025 - 19:46 BST
Update
Our engineers on site of the fibre break, we are currently working to restore services as quickly as possible.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Posted Aug 31, 2025 - 10:20 BST
Update
Engineers have identified a fibre break in Blandford. Unfortunately, we were unable to complete the repair tonight. We will reconvene in the morning to continue restoration efforts.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Posted Aug 30, 2025 - 21:45 BST
Identified
Engineers have identified a fibre break on Blandford Camp and are currently working to resolve the issue.
We have identified the cause of this incident to be from an unnotified planned works by a 3rd party. We are currently working to restore services as quickly as possible.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Posted Aug 30, 2025 - 14:35 BST
Investigating
We are currently aware of an ongoing network incident affecting the following areas: BLANDFORD
Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
Posted Aug 30, 2025 - 13:36 BST
This incident affected: Broadband Services (Fibre to the Premise Services).