Due to unforeseen access issues at the fault location, our engineers have been required to temporarily suspend repair activities before restoration work could be completed.
As a result, services for affected customers will remain unavailable while we work with all relevant parties to regain access and continue repairs.
Unfortunately, we are unable to provide an estimated restoration time at present.
We understand the frustration this causes and apologise for the ongoing disruption.
Further updates will be provided via this status page as soon as more information becomes available.
Posted Oct 20, 2026 - 19:03 BST
Identified
Engineers have identified a network outage caused by a third party and are currently working to resolve the issue.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Posted Oct 20, 2026 - 16:38 BST
Investigating
We are currently aware of an ongoing network incident affecting the following areas:
Haselbury Plucknett & surrounding areas
Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
Posted Oct 20, 2026 - 13:20 BST
This incident affects: Broadband Services (Fixed-wireless Services, Fibre to the Premise Services) and Business Ethernet Services.