The fault on the network has now been resolved and service has been restored.
Our engineers will continue to monitor the network to ensure all services are stable.
Any remaining issues should be considered unrelated and reported in the usual manner.
We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Posted Aug 21, 2026 - 00:49 BST
Identified
Engineers have identified a fibre break in Breamore, caused by a third party and are currently working to resolve the issue.
We have identified the cause of this incident to be from an unnotified planned works by a 3rd party. We are currently working with this provider to restore services as quickly as possible.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Posted Aug 20, 2026 - 12:26 BST
Update
We are continuing to investigate this issue.
Posted Aug 20, 2026 - 09:19 BST
Investigating
We are currently aware of an ongoing network incident affecting the following areas:
Breamore and surrounding areas
Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
Posted Aug 20, 2026 - 09:09 BST
This incident affected: Broadband Services (Fixed-wireless Services, Fibre to the Premise Services) and Business Ethernet Services.