00331328: NETWORK INCIDENT AFFECTING VOICE/DATA SERVICES - Berwick St James, Codford & surrounding areas

Incident Report for Wessex Internet

Resolved

This incident has been resolved.

Posted May 11, 2026 - 08:08 BST

Monitoring

The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.

Posted May 08, 2026 - 20:18 BST

Identified

Engineers have identified a fibre break and are currently working to resolve the issue.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.

Posted May 08, 2026 - 17:16 BST

Update

Engineers are now on site and are working to resolve the issue as quickly as possible and are working with our networking team to restore service.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.

Posted May 08, 2026 - 16:48 BST

Investigating

We are currently aware of an ongoing network incident affecting the following areas:

Berwick St James
Codford
& surrounding areas.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.

Posted May 08, 2026 - 16:12 BST

This incident affected: Broadband Services (Fibre to the Premise Services) and Business Ethernet Services.