00316112: NETWORK INCIDENT AFFECTING DATA AND VOICE SERVICES - Middlemarsh

Incident Report for Wessex Internet

Update

The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.

Posted Feb 23, 2026 - 13:55 GMT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 23, 2026 - 12:31 GMT

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 23, 2026 - 11:20 GMT

Investigating

We are currently aware of an ongoing network incident affecting the following areas:

Middlemarsh and surrounding areas.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.

Posted Feb 23, 2026 - 03:17 GMT

This incident affects: Broadband Services (Fixed-wireless Services, Fibre to the Premise Services) and Business Ethernet Services.