The fault on the network has now been resolved and service has been restored.
Our engineers will continue to monitor the network to ensure all services are stable.
Any remaining issues should be considered unrelated and reported in the usual manner.
We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Posted Aug 29, 2026 - 16:38 BST
Identified
Due to adverse weather conditions, damage has occurred to a wireless sector serving the area.
An engineer has attended site and carried out all possible remedial work. However, we are currently unable to replace the affected hardware due to ongoing conditions and access limitations.
We are actively working on a repair plan and will restore service as soon as it is safe and practical to do so. We understand the inconvenience this may cause and appreciate your patience while we work to resolve the issue.
We will provide a further update as soon as more information becomes available.
Posted Aug 29, 2026 - 15:03 BST
Update
Engineers are now on site and are working to resolve the issue as quickly as possible and are working with our networking team to restore service.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.
Posted Aug 29, 2026 - 14:09 BST
Investigating
We are currently aware of an ongoing network incident affecting wireless customers in the following areas:
Pulham and surrounding. (BH21)
Wessex Internet engineers are investigating the cause of this issue, and will provide a further update once we have more information available.
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
Posted Aug 29, 2026 - 12:56 BST
This incident affects: Broadband Services (Fixed-wireless Services).