The fault on the network has now been resolved and service has been restored.
Our engineers will continue to monitor the network to ensure all services are stable.
Any remaining issues should be considered unrelated and reported in the usual manner.
We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Posted Apr 15, 2026 - 17:40 BST
Update
Engineers are on site and are working to resolve the issue as quickly as possible and are working with our networking team to restore service.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.
Posted Apr 15, 2026 - 13:31 BST
Identified
Engineers have identified a Network Fault in Winterborne Stickland affecting customers connected back to Milton Abbas and are currently enroute to the site in order to resolve the issue.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Posted Apr 15, 2026 - 10:23 BST
Investigating
We are currently aware of an ongoing network incident affecting the following areas:
Milton Abbas & surrounding areas
Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
Posted Apr 15, 2026 - 09:13 BST
This incident affects: Broadband Services (Fixed-wireless Services, Fibre to the Premise Services) and Business Ethernet Services.