00293917: NETWORK INCIDENT AFFECTING VOICE SERVICES

Incident Report for Wessex Internet

Resolved

This incident has been resolved.
Posted Oct 24, 2025 - 10:00 BST

Investigating

We are currently aware of an ongoing network incident affecting voice services on the network.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Posted Oct 24, 2025 - 09:23 BST
This incident affected: Broadband Services (Fixed-wireless Services, Fibre to the Premise Services) and Business Ethernet Services.