Engineers are now on site and are working to resolve the issue as quickly as possible. They are collaborating with our networking team to restore service.
Restoration efforts will continue into the night as we work to repair the fibre break.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Posted Apr 12, 2026 - 19:19 BST
Investigating
We are currently aware of an ongoing network incident affecting the following areas:
Yeovil Marsh and surrounding areas.
Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
Posted Apr 12, 2026 - 11:48 BST
This incident affects: Broadband Services (Fibre to the Premise Services) and Business Ethernet Services.