00306490: NETWORK INCIDENT AFFECTING VOICE SERVICES

Incident Report for Wessex Internet

Resolved

This incident has been resolved.
Posted Jan 18, 2026 - 14:38 GMT

Monitoring

The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Posted Jan 17, 2026 - 18:13 GMT

Identified

Engineers have identified a issue with our VoIP service and are currently working to resolve the issue.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Posted Jan 17, 2026 - 17:35 GMT

Investigating

We are currently aware of an ongoing network incident affecting some of our voice customers

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Posted Jan 17, 2026 - 15:58 GMT
This incident affected: Broadband Services (Fixed-wireless Services, Fibre to the Premise Services) and Business Ethernet Services.
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