00324660: NETWORK INCIDENT AFFECTING VOICE SERVICES - NINEYEWS

Incident Report for Wessex Internet

Resolved

This incident has been resolved.
Posted Apr 11, 2026 - 09:51 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 11, 2026 - 08:24 BST

Investigating

We are currently aware of an ongoing network incident affecting the following areas:

Nineyews

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Posted Apr 11, 2026 - 03:57 BST
This incident affected: Broadband Services (Fibre to the Premise Services) and Business Ethernet Services.