00369022: NETWORK INCIDENT AFFECTING DATA SERVICES - Lulworth & surrounding areas

Incident Report for Wessex Internet

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 16, 2026 - 21:37 BST

Update

Engineers are now on site and are working to resolve the issue as quickly as possible and are working with our networking team to restore service.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.

Posted Oct 16, 2026 - 17:15 BST

Investigating

We are currently aware of an ongoing network incident affecting the following areas:

Lulworth & surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.

Posted Oct 16, 2026 - 15:29 BST

This incident affects: Broadband Services (Fixed-wireless Services, Fibre to the Premise Services) and Business Ethernet Services.