00327646: NETWORK INCIDENT AFFECTING DATA SERVICES - Boldre and surrounding areas

Incident Report for Wessex Internet

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 23, 2026 - 14:45 BST

Investigating

We are currently aware of an ongoing network incident affecting the following areas:

Boldre and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Posted Apr 23, 2026 - 14:36 BST
This incident affects: Broadband Services (Fibre to the Premise Services).