The fault on the network has now been resolved and service has been restored.
Our engineers will continue to monitor the network to ensure all services are stable.
Any remaining issues should be considered unrelated and reported in the usual manner.
We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Posted Jul 04, 2026 - 22:11 BST
Identified
We have identified the cause of this incident to be from a 3rd party. We are currently working with this provider to restore services as quickly as possible. The 3rd party's estimated restoration time is 21:30
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Posted Jul 04, 2026 - 18:00 BST
This incident affected: Broadband Services (Fixed-wireless Services, Fibre to the Premise Services).