Engineers have confirmed a fibre break affecting customers connected to this site.
Our investigations indicate the fault is due to damage within upstream infrastructure that sits outside of our own network, resulting in a loss of connectivity to the affected area. The affected circuit is operated by a third-party provider, and the incident has been escalated with them as a priority.
We are in regular contact with the provider and are currently awaiting confirmation of the full extent of the damage, along with an estimated timeframe for repairs.
Although the fault is outside of our direct control, we are actively managing the escalation and will continue to push for the earliest possible restoration of service.
Next Update: Within 2 hours, or sooner should additional information become available.
Posted Oct 25, 2026 - 17:59 GMT
This incident affects: Broadband Services (Fibre to the Premise Services) and Business Ethernet Services.