Following further investigation, engineers have identified a larger network fault caused by the aftermath of the recently experienced storm. Due to this, network repairs will take longer to be initiated as engineers safely evaluate and undertake works.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Posted Oct 26, 2026 - 16:34 GMT
Identified
Engineers have identified a network fault and are currently working to resolve the issue.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Posted Oct 26, 2026 - 15:53 GMT
Investigating
We are currently aware of an ongoing network incident affecting the following areas:
Martock & surrounding areas.
Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
Posted Oct 26, 2026 - 14:47 GMT
This incident affects: Broadband Services (Fixed-wireless Services, Fibre to the Premise Services) and Business Ethernet Services.