00361953: NETWORK INCIDENT AFFECTING DATA SERVICES - West Compton & Portesham

Incident Report for Wessex Internet

Resolved

This incident has been resolved.
Posted Sep 16, 2026 - 08:50 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 15, 2026 - 12:01 BST

Investigating

We are currently aware of an ongoing network incident affecting the following areas:

West Compton, Portesham & surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Posted Sep 15, 2026 - 09:30 BST
This incident affected: Broadband Services (Fixed-wireless Services, Fibre to the Premise Services) and Business Ethernet Services.