00318693: NETWORK INCIDENT AFFECTING DATA SERVICES - Boldre and surrounding areas

Incident Report for Wessex Internet

Monitoring

The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Posted Mar 09, 2026 - 12:26 GMT

Identified

Engineers have identified a fibre break Caused by a third party and are currently working to resolve the issue.
Posted Mar 09, 2026 - 10:48 GMT

Investigating

We are currently aware of an ongoing network incident affecting the following areas:

Boldre and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Posted Mar 09, 2026 - 09:51 GMT
This incident affects: Broadband Services (Fibre to the Premise Services).
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