00308089: NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - High Lea and surrounding areas

Incident Report for Wessex Internet

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 26, 2026 - 23:45 GMT

Identified

Engineers have identified an equipment failure and are currently working to resolve the issue.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.

Posted Jan 26, 2026 - 22:05 GMT

Update

Wessex Internet engineers are on route to investigate the cause of this issue.

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.

Posted Jan 26, 2026 - 21:22 GMT

Investigating

We are currently aware of an ongoing network incident affecting the following areas:

High Lea and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.

Posted Jan 26, 2026 - 20:22 GMT

This incident affects: Broadband Services (Fibre to the Premise Services).