00324660: NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - NINEYEWS

Incident Report for Wessex Internet

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 11, 2026 - 12:43 BST

Update

We are aware of a power failure that has re‑occurred at the site. Our engineer will be heading there shortly to work on a resolution.

We apologise for any inconvenience this may cause.

Posted Apr 11, 2026 - 10:50 BST

Identified

We are currently aware of an ongoing network incident affecting the following areas:
Nineyews

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.

Posted Apr 11, 2026 - 10:20 BST

This incident affects: Broadband Services (Fibre to the Premise Services) and Business Ethernet Services.