00321515: NETWORK INCIDENT AFFECTING DATA SERVICES - South Petherton, Hardington Moor

Incident Report for Wessex Internet

Identified

Engineers have identified a fibre break in West Chinnock caused by a third party and are currently working to resolve the issue.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Posted Mar 24, 2026 - 18:40 GMT

Investigating

We are currently aware of an ongoing network incident affecting the following areas:

South Petherton
Hardington Moor
& surrounding areas.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Posted Mar 24, 2026 - 15:45 GMT
This incident affects: Broadband Services (Fixed-wireless Services, Fibre to the Premise Services) and Business Ethernet Services.