Due to continued access issues with the affected location due to emergency services, road repairs and safety measures, we are unable to directly access and initiate repairs to the affected equipment.
We have agreed with Highway Maintenance that we will be able to have access to the site to initiate repairs on 26/06/26 at 20:00hrs.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
We will continue to provide further updates as soon as more information becomes available.
Posted Jun 25, 2026 - 14:43 BST
Identified
Engineers have identified an overhead fibre break caused by a fire, and are currently working to resolve the issue.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Posted Jun 25, 2026 - 09:05 BST
Investigating
We are currently aware of an ongoing network incident affecting the following areas:
Littleton (DT11)
Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
Posted Jun 24, 2026 - 20:14 BST
This incident affects: Broadband Services (Fixed-wireless Services, Fibre to the Premise Services) and Business Ethernet Services.