Our engineer on site has implemented a temporary fix to restore power.
We will carry out a permanent fix tomorrow morning once mains power is restored at the cabinet site.
We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Posted May 19, 2026 - 02:25 BST
Identified
We are currently aware of an ongoing network incident affecting the following areas:
SHARNHILL GREEN and SURROUND AREAS. (DT2)
An unplanned mains grid failure has affected the cabinet. Unfortunately, the backup power at the cabinet has also failed. Please bear with us while we work to resolve the issue.
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
Posted May 19, 2026 - 00:33 BST
This incident affects: Broadband Services (Fixed-wireless Services, Fibre to the Premise Services) and Business Ethernet Services.