The fault on the network has now been resolved and service has been restored.
Our engineers will continue to monitor the network to ensure all services are stable.
Any remaining issues should be considered unrelated and reported in the usual manner.
We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Posted Jan 12, 2026 - 22:18 GMT
Update
Our engineers have been hard at work resplicing the broken fibre cables and have managed to restore the majority of customers affected by this break. They will continue to work through this evening to restore the remaining connections and anticipate this taking up to 3 or 4 more hours.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Posted Jan 12, 2026 - 19:24 GMT
Identified
Engineers have arrived on site and identified a fibre break in Wyke Champflower caused by a third party. They are currently working to resolve the issue.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Posted Jan 12, 2026 - 15:23 GMT
Investigating
We are currently aware of an ongoing network incident affecting the following areas:
Wyke Champflower and surrounding areas.
Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
Posted Jan 12, 2026 - 13:05 GMT
This incident affected: Broadband Services (Fibre to the Premise Services) and Business Ethernet Services.