00269610: NETWORK INCIDENT AFFECTING VOICE SERVICES

Incident Report for Wessex Internet

Resolved

The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Posted Jun 06, 2025 - 10:22 BST

Update

We are continuing to monitor for any further issues.
Posted May 30, 2025 - 15:23 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 30, 2025 - 15:22 BST

Investigating

We are currently aware of an ongoing network incident affecting our VoIP service.

Wessex Internet engineers are investigating the cause of this issue and will provide an update as soon as further information becomes available.

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service.

We apologise for the inconvenience caused by this issue.
Posted May 30, 2025 - 15:09 BST
This incident affected: Broadband Services (Fixed-wireless Services, Fibre to the Premise Services) and Business Ethernet Services.
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