00257437: NETWORK INCIDENT AFFECTING DATA SERVICES - HIGH HAM AND LOW HAM

Incident Report for Wessex Internet

Resolved

The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.

Posted Mar 04, 2025 - 14:08 GMT

Identified

Engineers have identified a fibre break in Low Ham and are currently working to resolve the issue.

Due to the complex nature of this break, we are currently expecting to complete this repair by 13:00 on the 04/03.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.

Posted Mar 03, 2025 - 18:40 GMT

Update

Engineers are currently en-route to site to investigate and resolve this issue and are expected to be on site by 17:35

Posted Mar 03, 2025 - 16:31 GMT

Investigating

We are currently aware of an ongoing network incident affecting the following areas:

High Ham and Low Ham

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.

Posted Mar 03, 2025 - 15:30 GMT

This incident affected: Broadband Services (Fixed-wireless Services, Fibre to the Premise Services) and Business Ethernet Services.