272011: NETWORK INCIDENT AFFECTING DATA SERVICES - Compton Valence and surrounding areas

Incident Report for Wessex Internet

Resolved

The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Posted Jun 16, 2025 - 08:39 BST

Investigating

We are currently aware of an ongoing network incident affecting the following areas:

Compton Valence and surrounding areas

Wessex Internet engineers are investigating the cause of this issue.

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Posted Jun 15, 2025 - 16:51 BST

Monitoring

The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Posted Jun 15, 2025 - 16:34 BST

Investigating

We are currently aware of an ongoing network incident affecting the following areas:

Compton Valence and surrounding areas

Wessex Internet engineers are investigating the cause of this issue.

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Posted Jun 15, 2025 - 16:11 BST
This incident affected: Broadband Services (Fixed-wireless Services, Fibre to the Premise Services).
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