The fault on the network has now been resolved and service has been restored.
Our engineers will continue to monitor the network to ensure all services are stable.
Any remaining issues should be considered unrelated and reported in the usual manner.
We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Posted May 02, 2025 - 16:53 BST
Identified
We have identified a problem with our 3rd party upstream voice provider who are currently investigating reported issue with intermittent inbound call issues affecting some calls hitting their network.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Posted May 02, 2025 - 16:20 BST
Investigating
We are currently aware of an ongoing network incident affecting inbound landline calls.
Wessex Internet engineers are investigating the cause of this issue, and will provide an update as soon as more information is available.
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service.
We apologise for the inconvenience caused by this issue.
Posted May 02, 2025 - 16:03 BST
This incident affected: Broadband Services (Fixed-wireless Services, Fibre to the Premise Services) and Business Ethernet Services.