The fault on the network has now been resolved and service has been restored.
Our engineers will continue to monitor the network to ensure all services are stable.
Any remaining issues should be considered unrelated and reported in the usual manner.
We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Posted Jun 10, 2025 - 08:05 BST
Update
Our engineers are on site and actively working toward a resolution. Further updates will be provided as they become available. We thank you for your continued patience.
Posted Jun 06, 2025 - 15:22 BST
Update
Engineers are now on site and are working to resolve the issue as quickly as possible and are working with our networking team to restore service.
Posted Jun 06, 2025 - 10:04 BST
Investigating
We are currently aware of an ongoing network incident affecting the following areas:
Melbury Osmond and surrounding areas
Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
Posted Jun 06, 2025 - 08:45 BST
This incident affected: Broadband Services (Fixed-wireless Services, Fibre to the Premise Services).