00266024: NETWORK INCIDENT AFFECTING DATA SERVICES - HORNBLOTTON

Incident Report for Wessex Internet

Resolved

The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Posted May 06, 2025 - 09:55 BST

Monitoring

The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Posted May 03, 2025 - 19:00 BST

Identified

Engineers have identified a Fibre break in Hornblotton caused by a third party and are currently working to resolve the issue.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Posted May 03, 2025 - 12:54 BST

Update

We are continuing to investigate this issue.
Posted May 03, 2025 - 12:22 BST

Investigating

We are currently aware of an ongoing network incident affecting the following areas:

Hornblotton and surrounding areas.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update as soon as further information is available.

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service.

We apologise for the inconvenience caused by this issue.
Posted May 03, 2025 - 10:25 BST
This incident affected: Broadband Services (Fibre to the Premise Services).
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