00257806: NETWORK INCIDENT AFFECTING DATA SERVICES - CROSSWAYS

Incident Report for Wessex Internet

Resolved

The fault on the network has now been resolved.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.

Posted Mar 06, 2025 - 16:41 GMT

Monitoring

The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.

Posted Mar 05, 2025 - 20:23 GMT

Update

Restoration to service is currently expected to be 21:00.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.

Posted Mar 05, 2025 - 19:13 GMT

Update

We apologise for the continued outage our customers are experiencing in Crossways.

Our engineers are continuing to work towards restoring your connection and we aim to have this incident resolved today.

We will provide an update with a confirmed estimated restoration time as soon as it is available.

Posted Mar 05, 2025 - 18:05 GMT

Identified

Engineers have identified a Fibre break in Crossways, caused by a third party and are currently working to resolve the issue.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.

Posted Mar 05, 2025 - 14:40 GMT

Update

Engineers are currently en route to site to investigate and resolve this issue and are expected to be on site by 14:00

We will provide an update when the cause of this issue has been identified.

Posted Mar 05, 2025 - 12:58 GMT

Investigating

We are currently aware of an ongoing network incident affecting the following areas:

Crossways

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.

Posted Mar 05, 2025 - 12:12 GMT

This incident affected: Broadband Services (Fibre to the Premise Services).