The fault on the network has now been resolved and service has been restored.
Our engineers will continue to monitor the network to ensure all services are stable.
Any remaining issues should be considered unrelated and reported in the usual manner.
We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Posted Mar 19, 2025 - 13:32 GMT
Update
Engineers are continuing to work on site to resolve the issue as quickly as possible.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.
Posted Mar 19, 2025 - 09:23 GMT
Update
Engineers are now on site and are continuing to work to resolve the issue as quickly as possible and are working with our networking team to restore service.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.
Posted Mar 19, 2025 - 08:01 GMT
Update
For saftey reasons, Engineers have had to return to site this morning as further issues were identified and will begin to continue working extensively to resolve the issue.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.
Posted Mar 19, 2025 - 06:40 GMT
Update
Engineers have identified further issues and are currently working extensively to resolve the issue.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.
Posted Mar 18, 2025 - 22:54 GMT
Update
Restoration to service is currently expected to be 23:00. We apologise for the delay.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.
Posted Mar 18, 2025 - 22:00 GMT
Update
Restoration to service is currently expected to be 22:00.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.
Posted Mar 18, 2025 - 21:02 GMT
Update
Engineers are continuing to work on site to resolve the issue as quickly as possible.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.
Posted Mar 18, 2025 - 20:02 GMT
Update
Engineers are still working to resolve the issue as quickly as possible. We apologise again for the inconvenience caused by this extended outage and thank you for your patience as we work to resolve this issue. We will continue to provide further updates as soon as more information becomes available.
Posted Mar 18, 2025 - 18:54 GMT
Update
We apologise again for the inconvenience caused by this extended outage.
Engineers are continuing to work on site to resolve the issue as quickly as possible.
We will continue to provide further updates as soon as more information becomes available.
Posted Mar 18, 2025 - 17:27 GMT
Update
Engineers are now on site and are working to resolve the issue as quickly as possible and are working with our networking team to restore service.
We will continue to provide further updates as soon as more information becomes available.
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Posted Mar 18, 2025 - 16:28 GMT
Update
Engineers have identified further issues and are currently working extensively to resolve the issue.
We will continue to provide further updates as soon as more information becomes available.
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Posted Mar 18, 2025 - 13:18 GMT
Update
Engineers are continuing to work to resolve the issue as quickly as possible and are working with our networking team to restore service.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.
Posted Mar 18, 2025 - 12:15 GMT
Update
Engineers are now on site and are working to resolve the issue as quickly as possible and are working with our networking team to restore service.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.
Posted Mar 18, 2025 - 10:15 GMT
Identified
We are currently aware of an ongoing network incident affecting the following areas:
Yarlington, Galhampton & surrounding areas
Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
Posted Mar 18, 2025 - 09:10 GMT
This incident affected: Broadband Services (Fixed-wireless Services, Fibre to the Premise Services) and Business Ethernet Services.