252633 : NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - Pentridge and surrounding areas
Incident Report for Wessex Internet
Resolved
This incident has been resolved.
Posted Jan 30, 2025 - 11:12 GMT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 30, 2025 - 08:06 GMT
Investigating
We are currently aware of an ongoing network incident affecting the following areas:

Pentridge and surrounding areas

Wessex Internet engineers are aware of a local power issue affecting customers in the Pentridge area - we are investigating further and will give an update as soon as possible.

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Posted Jan 29, 2025 - 11:08 GMT
This incident affected: Broadband Services (Fixed-wireless Services).