265781: NETWORK INCIDENT AFFECTING DATA SERVICES - Martock and surrounding areas

Incident Report for Wessex Internet

Resolved

The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Posted May 06, 2025 - 09:54 BST

Monitoring

The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Posted May 03, 2025 - 10:48 BST

Identified

Engineers have identified a piece of faulty equipment and are en-route with a replacement. ETA approximately 10:30.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Posted May 03, 2025 - 09:23 BST

Investigating

We are currently aware of an ongoing network incident affecting the following areas:

Martock and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update as soon as further information is available.

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service.

We apologise for the inconvenience caused by this issue.
Posted May 03, 2025 - 08:20 BST

Monitoring

The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Posted May 02, 2025 - 10:30 BST

Investigating

We are currently aware of an ongoing network incident affecting the following areas:

Martock and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Posted May 02, 2025 - 08:36 BST
This incident affected: Broadband Services (Fibre to the Premise Services).
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