MAJOR NETWORK INCIDENT AFFECTING BEDGEBURY

Incident Report for Wessex Internet

Resolved

The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Posted Jul 07, 2025 - 09:30 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 06, 2025 - 18:25 BST

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 06, 2025 - 18:01 BST

Update

We are still investigating and will provide another update in 1 hours
Posted Jul 06, 2025 - 17:45 BST

Investigating

We are currently aware of an ongoing network incident affecting the following areas:

Bedgebury and the surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Posted Jul 06, 2025 - 16:37 BST
This incident affected: Broadband Services (Fixed-wireless Services, Fibre to the Premise Services) and Business Ethernet Services.