Resolved -
This incident has been resolved.
Dec 5, 17:13 GMT
Monitoring -
The fault on the network has now been resolved and service has been restored.
Our engineers will continue to monitor the network to ensure all services are stable.
Any remaining issues should be considered unrelated and reported in the usual manner.
We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Dec 5, 14:47 GMT
Update -
Engineers are now on site and are working to resolve the issue as quickly as possible and are working with our networking team to restore service.
Engineers have located the root cause of the fault and are now working to repair the damage.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.
Dec 5, 14:33 GMT
Update -
Update on Network Incident – Bourton and Surrounding Areas
We have identified the cause of the ongoing network issue as a hardware failure. Our engineering team is currently working to replace the faulty equipment and restore service as quickly as possible.
Please continue to avoid rebooting or resetting your equipment, as this may delay restoration efforts.
We will provide a further update within the next hour or as soon as more information becomes available.
Thank you for your patience and understanding while we resolve this issue.
Dec 5, 13:26 GMT
Identified -
We are currently aware of an ongoing network incident affecting the following areas:
Bourton and surrounding areas
Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
Dec 5, 11:33 GMT
Monitoring -
The fault on the network has now been resolved and service has been restored.
Our engineers will continue to monitor the network to ensure all services are stable.
Any remaining issues should be considered unrelated and reported in the usual manner.
We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Dec 5, 11:19 GMT
Investigating -
We are currently aware of an ongoing network incident affecting the following areas:
Bourton and surrounding areas
Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
Dec 5, 11:10 GMT