Wessex Internet Network Status
00287114: NETWORK INCIDENT AFFECTING DATA SERVICES - Blandford and surrounding areas.
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Sep 12, 2025 - 16:18 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas: Blandford Forum and surrounding areas.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Sep 12, 2025 - 16:06 BST

About This Site

We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.

The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.

Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.

Uptime over the past 90 days. View historical uptime.
Broadband Services ? Operational
Fixed-wireless Services ? Operational
Fibre to the Premise Services ? Operational
Business Ethernet Services ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server ? Operational
DNS02 Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay ? Operational
UniFi Wi-Fi Management Server ? Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre ? Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments ? Operational
Direct Debit Payments ? Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

00286805: ESSENTIAL MAINTENANCE AFFECTING VOICE/DATA SERVICES - Boldre, Kingrove Farm, Melbury Osmond, Woodstock, Wayford & surrounding areas Sep 16, 2025 23:00 - Sep 17, 2025 06:00 BST

Essential Maintenance will be taking place on the Wessex Internet network on 16/09/25 between the hours of 23:00 and 06:00 on 17/09/25 in Boldre, Kingrove Farm, Melbury Osmond, Woodstock, Wayford & surrounding areas

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Sep 11, 2025 - 13:35 BST

00286810: ESSENTIAL MAINTENANCE AFFECTING VOICE/DATA SERVICES - Berwick St James & surrounding areas Sep 17, 2025 23:00 - Sep 18, 2025 06:00 BST

Essential Maintenance will be taking place on the Wessex Internet network on 17/09/25 between the hours of 23:00 and 06:00 on 18/09/25 in Berwick St James & surrounding areas

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Sep 11, 2025 - 13:39 BST

00286746: ESSENTIAL MAINTENANCE AFFECTING VOICE/DATA SERVICES - Blandford Sunrise, Langton Long, Winterborne Muston, Littleton & Surrounding Areas Sep 18, 2025 23:00 - Sep 19, 2025 06:00 BST

Essential Maintenance will be taking place on the Wessex Internet network on 18/09/25 between the hours of 23:00 and 06:00 on 19/09/25 in Blandford Sunrise, Langton Long, Winterborne Muston, Littleton & surrounding areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Sep 11, 2025 - 10:57 BST

00286814: ESSENTIAL MAINTENANCE AFFECTING VOICE/DATA SERVICES - Isle Brewers & surrounding areas Sep 18, 2025 23:00 - Sep 19, 2025 06:00 BST

Essential Maintenance will be taking place on the Wessex Internet network on 18/09/25 between the hours of 23:00 and 06:00 on 19/09/25 in Isle Brewers & surrounding areas

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Sep 11, 2025 - 13:43 BST

00286102: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Fonthill Bishop and surrounding areas Sep 25, 2025 23:00 - Sep 26, 2025 06:00 BST

ESSENTIAL MAINTENANCE will be taking place on the Wessex Internet network on 25/09/2025 between the hours of 23:00 and 06:00 the following morning in Fonthill and surrounding areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Sep 08, 2025 - 09:48 BST
Sep 13, 2025

No incidents reported today.

Sep 12, 2025
00286314: EMERGENCY MAINTENANCE AFFECTING VOICE/DATA SERVICES - Isle Brewers, Woodstock & surrounding areas
Completed - The scheduled maintenance has been completed.
Sep 12, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 23:00 BST
Scheduled - EMERGENCY MAINTENANCE will be taking place on the Wessex Internet network on 11/09/25 between the hours of 23:00 and 06:00 on 12/09/25 in Isle Brewers, Woodstock & surrounding areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Sep 9, 10:28 BST
Sep 11, 2025
Sep 10, 2025

No incidents reported.

Sep 9, 2025
00286319 : EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Marston Magna and surrounding areas
Resolved - The Emergency maintenance has now been completed.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this and apologise again for the inconvenience caused.
Sep 9, 10:42 BST
Identified - Emergency maintenance will be taking place on the Wessex Internet network today between the hours of 10:30 and 11:00 in Marston magna and surrounding areas

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Sep 9, 10:31 BST
Sep 8, 2025
00285733: NETWORK INCIDENT AFFECTING DATA SERVICES - Hardington Moor and surrounding areas
Resolved - This incident has been resolved.
Sep 8, 08:39 BST
Monitoring - Great news, our engineers have completed their work and service has been restored.

Thank you for your patience.

Your connection should come back online automatically. If it doesn’t, please:
1. Switch your hub off
2. Wait 30 seconds
3. Switch it back on (please do not press the reset button)

Please do not attempt to reset your equipment as this may have a detrimental impact on the restoration of your service.

If your connection has not returned, please contact our Customer Support team on 0333 240 7997 (option 4) and we’ll be happy to help.
They are available from 10:00 - 16:00 on Saturday and again from 08:00 -18:30 on Monday.

Outside of these hours we have a call back service, please leave a message and we will get in touch as soon as we can.

Our engineers will continue to monitor the network to ensure all services are stable.

We’re sorry for the inconvenience caused, and thank you for your patience.
Sep 6, 11:59 BST
Update - Our engineers are still working to resolve the issue as soon as possible.

The majority of connections are now back online and we are working to restore the remaining connections.

Thank you for your patience and understanding while we work to get you back online.
Sep 6, 06:57 BST
Update - Engineers are still on site working to repair the damage.

Please rest assured our team will keep working until your connection has been restored, and we estimate you will be back online by 8:00 am on Saturday.

In the meantime please do not reset any Wessex Internet equipment.

Thank you for your patience and understanding while we work to get you back online.
Sep 5, 17:48 BST
Update - Engineers are now on site and working to repair the specified fibre break.

We will continue to provide further updates as soon as more information becomes available.

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Sep 5, 16:19 BST
Identified - Engineers have identified a fibre break in Sutton Bingham, caused by a Third Party and are currently working to resolve the issue.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Sep 5, 13:48 BST
Update - Engineers are now on site and are working to resolve the issue as quickly as possible and are working with our networking team to restore service.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.
Sep 5, 13:02 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

BA22, DT2, DT9

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Sep 5, 12:07 BST
00280574: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - ECCLIFFE
Resolved - This incident has been resolved.
Sep 8, 08:38 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 5, 08:40 BST
Identified - The issue has been identified and a fix is being implemented.
Sep 5, 08:14 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas: Eccliffe

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Sep 5, 07:18 BST
Sep 7, 2025

No incidents reported.

Sep 6, 2025
Sep 5, 2025
00280574: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - CUCKLINGTON & ECCLIFFE
Completed - The scheduled maintenance has been completed.
Sep 5, 07:04 BST
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 06:22 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 06:04 BST
Scheduled - The essential maintenance taking place on the Wessex Internet network on 04/09/2025 - 05/09/2025 between the hours of 23:00 - 06:00 is over running that is affecting Eccliffe area.

During this time, customers will experience interruptions to their services.

Please do not reset your equipment during this period to prevent issues with your service after work has been completed.
Sep 5, 06:03 BST
00280574: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - CUCKLINGTON & ECCLIFFE
Completed - The scheduled maintenance has been completed.
Sep 5, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 23:00 BST
Update - Essential maintenance will be taking place on the Wessex Internet network on 04/09/2025 - 05/09/2025 between the hours of 23:00 - 06:00 in Cucklington and Eccliffe.

During this time, customers will experience interruptions to their services.

Please do not reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Aug 28, 07:52 BST
Scheduled - Essential maintenance will be taking place on the Wessex Internet network on 28/08/2025 - 29/08/2025 between the hours of 23:00 - 06:00 in Cucklington and Eccliffe.

During this time, customers will experience interruptions to their services.

Please do not reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Aug 8, 11:22 BST
Sep 4, 2025
00285479: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Yarlington & Surrounding Areas
Completed - The scheduled maintenance has been completed.
Sep 4, 17:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 12:45 BST
Scheduled - EMERGENCY MAINTENANCE will be taking place on the Wessex Internet network on 04/09/25 between the hours of 12:45 and 17:45 in Yarlington & surrounding areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Sep 4, 12:35 BST
00285479: NETWORK INCIDENT AFFECTING VOICE & DATA SERVICES - Elliscombe, Redlynch & surrounding areas
Resolved - This incident has been resolved.
Sep 4, 13:40 BST
Identified - Engineers have identified damage to fibre surrounding Elliscombe & Redlynch and are currently working to resolve the issue.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Sep 4, 13:22 BST
Sep 3, 2025
284885 : NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - Pentridge and surrounding areas
Resolved - This incident has been resolved.
Sep 3, 07:54 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Sep 2, 10:59 BST
Identified - Engineers have identified a fibre break.

We are currently working to restore services as quickly as possible.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Sep 2, 10:31 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Pentridge and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Sep 2, 09:32 BST
Sep 2, 2025
Sep 1, 2025
00284554: NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - BLANDFORD
Resolved - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Sep 1, 05:55 BST
Monitoring - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Aug 31, 19:46 BST
Update - Our engineers on site of the fibre break, we are currently working to restore services as quickly as possible.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Aug 31, 10:20 BST
Update - Engineers have identified a fibre break in Blandford. Unfortunately, we were unable to complete the repair tonight. We will reconvene in the morning to continue restoration efforts.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Aug 30, 21:45 BST
Identified - Engineers have identified a fibre break on Blandford Camp and are currently working to resolve the issue.

We have identified the cause of this incident to be from an unnotified planned works by a 3rd party. We are currently working to restore services as quickly as possible.

We will continue to provide further updates as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Aug 30, 14:35 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas: BLANDFORD

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Aug 30, 13:36 BST
Aug 31, 2025
Aug 30, 2025
← Incident History Powered by Atlassian Statuspage