Wessex Internet Network Status

All Systems Operational

About This Site

We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.

The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.

Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.

Uptime over the past 90 days. View historical uptime.
Broadband Services ? Operational
Fixed-wireless Services ? Operational
Fibre to the Premise Services ? Operational
Business Ethernet Services ? Operational
London Core Network ? Operational
90 days ago
100.0 % uptime
Today
Internet Transit ? Operational
90 days ago
100.0 % uptime
Today
Peering via IXPs ? Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Telehouse North ? Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 ? Operational
90 days ago
100.0 % uptime
Today
CoreTX Bournemouth Operational
90 days ago
100.0 % uptime
Today
BT Exchange Blandford Operational
90 days ago
100.0 % uptime
Today
Wessex Internet Backhaul ? Operational
90 days ago
100.0 % uptime
Today
Primary Upstream Connection (Blandford) ? Operational
90 days ago
100.0 % uptime
Today
Tertiary Upstream Connection (Shaftesbury) ? Operational
90 days ago
100.0 % uptime
Today
Core Network Services ? Operational
DNS01 Server ? Operational
DNS02 Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay ? Operational
UniFi Wi-Fi Management Server ? Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone System Operational
Web Help Centre ? Operational
End User Portal Operational
Wessex Internet Website Operational
Network Status Page Operational
Credit and Debit Card Payments ? Operational
Direct Debit Payments ? Operational
Telephone - Automated Network Status Messaging Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

268898: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Aylesfield and Shalden Jun 12, 2025 23:00 - Jun 13, 2025 06:00 BST

Essential maintenance will be taking place on the Wessex Internet network on the night of the 12/06/2025 between the hours 23:00 and 06:00 in Aylesfield and Shalden areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on May 27, 2025 - 11:42 BST

268901: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Sparrowbush, Thornicombe and Chilmark Jun 19, 2025 23:00 - Jun 20, 2025 06:00 BST

Essential maintenance will be taking place on the Wessex Internet network on the night of the 19/06/2025 between the hours of 23:00 and 06:00 in the Sparrowbush, Thornicombe and Chilmark areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on May 27, 2025 - 13:36 BST

268911: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Cranborne, Pentridge and Holwell Jun 26, 2025 23:00 - Jun 27, 2025 06:00 BST

Essential maintenance will be taking place on the Wessex Internet network on the night of the 26/06/2025 between the hours of 23:00 and 06:00 in the Cranborne, Pentridge and Holwell areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on May 27, 2025 - 14:59 BST

MAINTENANCE AFFECTING VOICE/DATA SERVICES - Redlynch and surrounding areas. Jun 26, 2025 23:00 - Jun 27, 2025 07:00 BST

Essential maintenance will be taking place on the Wessex Internet network on 26th June between the hours of 23:00PM and 27th June 6:00AM.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
Posted on Jun 05, 2025 - 13:58 BST
Jun 10, 2025
270593: NETWORK INCIDENT AFFECTING DATA SERVICES - Melbury Osmond and surrounding areas
Resolved - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Jun 10, 08:05 BST
Update - Our engineers are on site and actively working toward a resolution. Further updates will be provided as they become available. We thank you for your continued patience.
Jun 6, 15:22 BST
Update - Engineers are now on site and are working to resolve the issue as quickly as possible and are working with our networking team to restore service.
Jun 6, 10:04 BST
Investigating - We are currently aware of an ongoing network incident affecting the following areas:

Melbury Osmond and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Jun 6, 08:45 BST
Jun 9, 2025
NETWORK INCIDENT AFFECTING DATA SERVICES - Lyons Head and Middle Marsh Areas
Resolved - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Jun 9, 15:21 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 6, 08:12 BST
Identified - The issue has been identified and a fix is being implemented.
Jun 6, 06:34 BST
Investigating - We are currently aware of an ongoing network incident affecting multiple sites across the network.

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.
Jun 6, 05:14 BST
Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025
00269610: NETWORK INCIDENT AFFECTING VOICE SERVICES
Resolved - The fault on the network has now been resolved and service has been restored.

Our engineers will continue to monitor the network to ensure all services are stable.

Any remaining issues should be considered unrelated and reported in the usual manner.

We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Jun 6, 10:22 BST
Update - We are continuing to monitor for any further issues.
May 30, 15:23 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 30, 15:22 BST
Investigating - We are currently aware of an ongoing network incident affecting our VoIP service.

Wessex Internet engineers are investigating the cause of this issue and will provide an update as soon as further information becomes available.

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service.

We apologise for the inconvenience caused by this issue.
May 30, 15:09 BST
00268510: PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - Melbury Osmond, Melbury Sampford, East Chelborough, Melbury Bubb, Stockwood & surrounding areas
Completed - The scheduled maintenance has been completed.
Jun 6, 08:00 BST
Update - We appreciate your patience as we work on completing our scheduled maintenance. The process is taking a little longer than expected, but we are actively working to complete the works as soon as possible.
Jun 6, 05:03 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 23:00 BST
Scheduled - Essential Maintenance will be taking place on the Wessex Internet network on 05/06/25 between the hours of 11PM and 6AM on 06/06/25 in the following areas:

Melbury Osmond
Melbury Sampford
East Chelborough
Melbury Bubb
Stockwood
Adam's Green
Lewcombe

And further surrounding areas.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
May 22, 14:58 BST
00268496: EMERGENCY PLANNED MAINTENANCE AFFECTING VOICE/DATA SERVICES - North Perrott
Completed - The scheduled maintenance has been completed.
Jun 6, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 23:01 BST
Scheduled - Planned Maintenance will be taking place on the Wessex Internet network on 05/06/2025 between the hours of 11PM and 6AM on 06/06/2025 in North Perrott.

During this time, customers may experience interruptions to their services.

Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.

We apologise for any inconvenience this may cause.
May 22, 13:18 BST
Jun 5, 2025
Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025
NETWORK INCIDENT AFFECTING DATA SERVICES
Resolved - This incident has been resolved.
Jun 2, 11:27 BST
Update - We are continuing to monitor for any further issues.
May 31, 16:17 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 31, 16:17 BST
Investigating - We are currently aware of an ongoing network incident affecting our Data server in and around Shaftesbury.

Wessex Internet engineers are investigating the cause of this issue and will provide an update as soon as further information becomes available.

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service.

We apologise for the inconvenience caused by this issue.
May 31, 15:41 BST
Jun 1, 2025

No incidents reported.

May 31, 2025
May 30, 2025
May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.

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