We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.
The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.
Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.
ESSENTIAL MAINTENANCE will be taking place on the Wessex Internet network on 29th of January 2026, between the hours of 23:00 and 06:00 the following morning.
While we will make every effort to avoid your connection being disrupted however you may experience disruption during this period.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause. Posted on
Jan 05, 2026 - 16:39 GMT
Essential maintenance will be taking place on the Wessex Internet network on the night of 05/02/2026 between the hours of 23:00 and 06:00 the next morning in:
Essential maintenance will be taking place on the Wessex Internet network on the night of the 12th - 13th February 2026 between the hours of 23:00 - 06:00 affecting customers in the following locations:
Affpuddle Ashmore Berwick St John Swallowcliffe
During this time, customers may experience brief interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause. Posted on
Jan 20, 2026 - 15:57 GMT
Essential Maintenance will be taking place on the Wessex Internet network on 19/02/26 between the hours of 23:00 and 06:00 on 20/02/26 in the following locations:
Essential Maintenance will be taking place on the Wessex Internet network on 26/2/26 between the hours of 23:00 and 06:00 on 27/2/26 in the following locations:
Chilmark Fonthill Sedgehill Bourton Codford Berwick St James Chilmark Swallowcliffe Netherhampton Longbridge Deverill Ashley Wood Berwick St John Donhead St Andrew Knoyle Down Corton West Knoyle East Hatch West Hatch East Knoyle Semley
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause. Posted on
Jan 26, 2026 - 13:05 GMT
Past Incidents
Jan 28, 2026
No incidents reported today.
Jan 27, 2026
No incidents reported.
Jan 26, 2026
Unresolved incident: 00308089: NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - High Lea and surrounding areas.
Completed -
The scheduled maintenance has been completed.
Jan 23, 06:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 23:00 GMT
Scheduled -
ESSENTIAL MAINTENANCE will be taking place on the Wessex Internet network on 22nd January 2026, between the hours of 23:00 to 06:00 the following morning.
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
Jan 13, 16:41 GMT
Completed -
The scheduled maintenance has been completed.
Jan 22, 13:30 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 09:30 GMT
Scheduled -
EMERGENCY MAINTENANCE is taking place on the Wessex Internet network on 22/01/26 between the hours of 09:30 and 13:30 in the following locations:
Idmiston Winterslow
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
Jan 22, 09:12 GMT
Completed -
The scheduled maintenance has been completed.
Jan 20, 12:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 10:00 GMT
Scheduled -
ESSENTIAL MAINTENANCE will be taking place on the Wessex Internet network on 20th of Jan 2026 between the hours of 10:00 and 12:00 in and around Gasper (BA12).
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
Jan 12, 16:13 GMT
Resolved -
This incident has been resolved.
Jan 18, 14:38 GMT
Monitoring -
The fault on the network has now been resolved and service has been restored.
Our engineers will continue to monitor the network to ensure all services are stable.
Any remaining issues should be considered unrelated and reported in the usual manner.
We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Jan 17, 12:56 GMT
Update -
Engineers are now on site and are working to resolve the issue as quickly as possible and are working with our networking team to restore service.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for you patience as we work to resolve this issue.
Jan 17, 10:29 GMT
Investigating -
We are currently aware of an ongoing network incident affecting the following areas:
Middlemarsh and surrounding areas
Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
Jan 17, 08:14 GMT
Completed -
The scheduled maintenance has been completed.
Jan 16, 06:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 23:00 GMT
Scheduled -
ESSENTIAL MAINTENANCE will be taking place on the Wessex Internet network on 15th January 2026 between the hours of 23:00 to 06:00 the following morning in Telehouse North (London).
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
Jan 13, 11:23 GMT
Completed -
The scheduled maintenance has been completed.
Jan 16, 06:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 23:01 GMT
Scheduled -
MAINTENANCE will be taking place on the Wessex Internet network on 15th January 2026 between the hours of 23:00 to 06:00 the following morning.
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
Jan 15, 11:22 GMT
Completed -
The scheduled maintenance has been completed.
Jan 16, 03:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 23:01 GMT
Scheduled -
Essential maintenance will be taking place on the Wessex Internet network on the night of 15/01/2026 between the hours of 23:00 and 03:00 the next morning in Tintinhull and surrounding areas.
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
Jan 9, 12:48 GMT
Completed -
The scheduled maintenance has been completed.
Jan 15, 14:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 12:00 GMT
Scheduled -
EMERGENCY MAINTENANCE will be taking place on the Wessex Internet network on 15th of Jan 2026 between the hours of 12:00 to 14:00 in Durweston.
During this time, customers may experience interruptions to their services.
Please do not restart or reset your equipment during this period to prevent issues with your service after work has been completed.
We apologise for any inconvenience this may cause.
Jan 12, 15:22 GMT
Resolved -
This incident has been resolved.
Jan 14, 09:07 GMT
Monitoring -
The fault on the network has now been resolved and service has been restored.
Our engineers will continue to monitor the network to ensure all services are stable.
Any remaining issues should be considered unrelated and reported in the usual manner.
We thank you for your patience throughout this incident and apologise again for the inconvenience caused.
Jan 12, 22:18 GMT
Update -
Our engineers have been hard at work resplicing the broken fibre cables and have managed to restore the majority of customers affected by this break. They will continue to work through this evening to restore the remaining connections and anticipate this taking up to 3 or 4 more hours.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Jan 12, 19:24 GMT
Identified -
Engineers have arrived on site and identified a fibre break in Wyke Champflower caused by a third party. They are currently working to resolve the issue.
We will continue to provide further updates as soon as more information becomes available.
We apologise again for the inconvenience caused and thank you for your patience as we work to resolve this issue.
Jan 12, 15:23 GMT
Investigating -
We are currently aware of an ongoing network incident affecting the following areas:
Wyke Champflower and surrounding areas.
Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information
Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service
We apologise for the inconvenience caused by this issue.
Jan 12, 13:05 GMT