In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 2024 - 22:00 BST
Scheduled - We are completing network maintenance on the 25/04/2024 from 22.00 and 06:00 on the 26/04/2024
Customers in Aylesfield, Lasham and Shalden area will experience downtime during the maintenance activity window.
The outage is necessary to allow our engineers to carry out the required works to the equipment safely. We apologies in advance for any inconvenience this may cause.
Apr 25, 202422:00 - Apr 26, 202406:00 BST
We’re committed to providing a fast and reliable broadband connection and this page shows you how we’re doing.
The below shows a live feed from our 3rd party monitoring system and our past incident and maintenance history is shown towards the bottom.
Honesty is the best policy, and we learn from our mistakes when they occasionally happen. We are proud to offer customers broadband the way it should be and if you do ever need further advice or support, we’re always here for you: support@wessexinternet.com.
We are completing network maintenance on the 02/05/2024 from 22.00 and 06:00 on the 03/05/2024
Customers in Stoke Trister, Cucklington, Higher Langham, Buckhorn Weston, Stalbridge, Bayford and Milton on Stour areas will experience downtime during the maintenance activity window.
The outage is necessary to allow our engineers to carry out the required works to the equipment safely. We apologies in advance for any inconvenience this may cause. Posted on
Apr 16, 2024 - 15:55 BST
Update -
We will be undergoing scheduled maintenance during this time.
Apr 16, 2024 - 15:32 BST
Scheduled -
We are completing network maintenance on the 09/05/2024 from 22.00 and 06:00 on the 10/05/2024
Customers in Iwerne Minster and surrounding areas will experience downtime during the maintenance activity window.
The outage is necessary to allow our engineers to carry out the required works to the equipment safely. We apologies in advance for any inconvenience this may cause.
Apr 16, 2024 - 15:30 BST
We are completing network maintenance on the 16/05/2024 from 22.00 and 06:00 on the 17/05/2024
Customers in Warden Hill, Melbury Osmon, Compton Valance and surrounding areas will experience downtime during the maintenance activity window.
The outage is necessary to allow our engineers to carry out the required works to the equipment safely. We apologies in advance for any inconvenience this may cause. Posted on
Apr 16, 2024 - 15:46 BST
Completed -
The scheduled maintenance has been completed.
Apr 25, 23:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 20:00 BST
Scheduled -
We are completing emergency network maintenance on the 25/04/2024 at 20:00 and 25/04/2024 at 23.00
Customers in Thornicombe, Spetisbury and the surrounding area will experience short periods of downtime during the maintenance activity window.
The outage is necessary to allow our engineers to carry out the required works to the equipment safely. We apologies in advance for any inconvenience this may cause.
Apr 25, 20:00 BST
Resolved -
This incident has been resolved.
Apr 22, 13:41 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 20, 09:36 BST
Identified -
The issue has been identified and a fix is being implemented.
Apr 20, 07:42 BST
Update -
We are continuing to investigate this issue.
Apr 20, 07:41 BST
Update -
We are continuing to investigate this issue.
Apr 20, 07:37 BST
Investigating -
We have identified the issue currently affecting customers in the Compton Castle, Penridge and surrounding areas and are implementing a fix
We apologise for any inconvenience caused.
Apr 19, 21:32 BST
Resolved -
This incident has been resolved.
Apr 18, 08:07 BST
Update -
An engineer has been to the site to attempt to fix, however the weather conditions are too dangerous to climb far enough to reach the suspected issue. The engineer will re-visit at a later date as soon as possible to safely climb and repair the equipment. In the meantime, affected customers have been moved to a different sector in order to regain connectivity. We apologise for the inconvenience.
Dec 27, 11:37 GMT
Update -
A specialist wireless engineer will be on-site today to investigate the identified fault.
Dec 27, 09:06 GMT
Identified -
We have identified a fault on-site, which will need a specialist wireless engineer to visit. We are looking at organising this as soon as possible and apologise for the inconvenience.
Dec 24, 13:27 GMT
Update -
We have an engineer on-site and we are investigating the issue further.
Dec 24, 12:26 GMT
Investigating -
We are investigating issues with wireless connectivity at Gutch Common.
Dec 24, 08:19 GMT
Resolved -
This incident has been resolved.
Apr 18, 08:06 BST
Identified -
The issue has been identified and a fix is being implemented.
Apr 9, 20:10 BST
Investigating -
We are currently experiencing an unexpected outage in Hardington Moor & Surrounding areas, and we are actively investigating further.
Apr 9, 15:36 BST